I really need more robust reporting and filtering for CALLS. The main reason we joined Weave were text message options. But at the time of the switched from Vonage (several years ago now!) we were assured you were moving forward to match the user experience for calls and associated reporting but that hasn't happened. You have added many more features in other directions but never fully fleshed out the calls reporting and filtering.
We really need to be able to filter calls by incoming/outgoing, by user, how many calls the user took and how LONG the user was on calls for specific date and time ranges. Also still need to be able to filter OUT "missed calls" that weren't really missed b/c they were "after hours" OR because Patient chose to go straight to leaving a message by choosing a voicemail option without ever sitting on hold. This is important for trying to find calls, and especially for training purposes for our Team Members. It should also be easily viewable in the same format as the other tables (not just a "list" but viewable reports"

Also need to be able to just click on the "abandoned", "answered" or "missed" columns in the incoming call breakdown and actually get to those Patients! It has the count, it should be able to let us get the list!

We also need the numbers and reporting of OUTBOUND calls made. Incoming calls does not tell the whole story!