3 results found

1. Route marketing emails through the customer's email domain

   Weave absolutely must allow for mass marketing emails to be sent from an email address owned by the customer. Mass marketing is one of the primary reasons we purchased this solution, however, nearly 100% of the emails go directly to the recipient's SPAM/JUNK folder. The generic "no-reply" email address Weave sends marketing emails from completely destroys the usability of this feature, because the vast majority of email platforms will immediately categorize these emails as spam. Unless Weave is able to change the email address these mass emails come from, the feature is basically useless. Marketing emails should be able to routed through the customer's domain - many competing technologies do exactly this. I would go as far as to say Weave is committing false advertising about this feature; it is literal "junk" the way it works today.

   Weave absolutely must allow for mass marketing emails to be sent from an email address owned by the customer. Mass marketing is one of the primary reasons we purchased this solution, however, nearly 100% of the emails go directly to the recipient's SPAM/JUNK folder. The generic "no-reply" email address Weave sends marketing emails from completely destroys the usability of this feature, because the vast majority of email platforms will immediately categorize these emails as spam. Unless Weave is able to change the email address these mass emails come from, the feature is basically useless. Marketing emails should be able to… more

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   Started  ·  2 comments  ·  Marketing  ·  Delete…  ·  Admin →
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2. SMS Queue view for Google Review

   When looking at the SMS queue in the portal, there is no option to view queue for automated Google Reviews.

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   Started  ·  0 comments  ·  Marketing  ·  Delete…  ·  Admin →
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3. Email Filter by Appointment Type "field" in Dentrix and NOT Description field

   Email Filter by "pick list" in Dentrix of "Appointment Type" and not use the "description filed". Currently, Weave filters "appointment types" by gathering the data in the description field. Which is not helpful since staff type whatever characters they wish in this field and it doesn't have any standardized setting. Therefore, Weave needs to "capture" the Appointment type field in Dentrix instead which our office has four items to select from in the drop down menu in Dentrix: High Production, Moderate or Medium Production, Low Production and General Production. Allowing the email filter for appointment types to be linked to this pick list in Dentrix makes more sense as there is standardization and utilization in the office which would allow us to create a better email marketing experience and create higher return on investment per email campaign.

   Email Filter by "pick list" in Dentrix of "Appointment Type" and not use the "description filed". Currently, Weave filters "appointment types" by gathering the data in the description field. Which is not helpful since staff type whatever characters they wish in this field and it doesn't have any standardized setting. Therefore, Weave needs to "capture" the Appointment type field in Dentrix instead which our office has four items to select from in the drop down menu in Dentrix: High Production, Moderate or Medium Production, Low Production and General Production. Allowing the email filter for appointment types to be linked to… more

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