Call Analytics in Weave Portal (Website)
Please share your feedback, suggestions, and concerns about Call Analytics in Weave Portal.
Do vote if your idea is already present. It will help us improve Analytics at Weave.
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Amanda Merren commented
I love that this is an option! Two things that I think could make it amazing:
1. allow us to filter by Weave user
2. allow the report to open in Google Sheets, many of us no longer use excel. -
Chris Harward commented
Hold times
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Anonymous commented
The call analytics available at the company and store level are not analytics at all. We need basic call reporting. Roll up Abandon Rates, Number of calls, # Current client calls and # of all calls. # calls not answered during business hours.
Those are just a few examples of valuable metrics needed.
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River C commented
Love the idea for the new feature! Thank you for making this accessible for multi-office businesses. It appears like the next page button might not be fuctioning quite right. It wont allow you to click next when the list is long enough to go behind the "Chat with bot" bubble. It would be nice if we could auto sort using the headers. For example, if you were to click users it would automatically group similar users together is aphabetical order, or if you were to click results it would give you an option to view only answered, missed, or abandoned phone calls. If anything, it would be cool if we could export this information into an excel format. That why would be be able to sort this information into any formation me may need. Update: looking back at the video on the Weavehelp site, it looks like ours might be missing some of these features.