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How can we improve Analytics at Weave?

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64 results found

  1. Patient Status Change Notifications

    We want to be able to alert the provider or receive alerts on the computer screen when a patient is marked as checked in from the schedule, to then being sat in chair and then ready for doctor. these are all things we want to monitor and be able to see once they change status

    2 votes
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  2. Bulk texting a photo

    Being able to bulk text a photo to a entire list of patients

    2 votes
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  3. Recall Types

    It would be great to have more than 50 recall types available. We have a lot of reminders set because we are a veterinarian practice that see patients yearly but those patients are also on monthly preventatives and other things that they need to be reminded for. The things they are on also have different weight ranges that we sell these items at because of prices so we have to create a reminder for each weight range.

    2 votes
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  4. Create a report that pulls all invalid numbers.

    We are noticing a lot of invalid numbers and our patients can't figure out why they stopped getting texts from us when they have not opted out. It would be great to be able to pull the list so all of the number can be reset to resume text messaging.

    2 votes
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  5. reviews

    Being able to see which patients your reviews were sent to. I can see how many my office sent out but who they were sent to.

    2 votes
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  6. When a patient cancels an appointment through text, we need for the appointment to fall off our Eaglesoft Schedule.

    On Eaglesoft's schedule page, you will notice that there is an icon in the upper left hand corner of the patient's appointment. If this patient is unconfirmed the icon will remain a "?" If the patient confirms through text, Weave changes the icon to a check mark. However, if the patient cancels the icon does not change from a "?" AND the appointment remains on the schedule. So, from our end (on eaglesoft) it looks like the patient has not responded to the appointment reminder texts. Additionally, if we do not manually remove the appointment from eaglesoft after the patient…

    2 votes
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  7. I would like to be able to pull analytics per extension.

    I would like to be able to pull analytics per extension.

    2 votes
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  8. Team member permissions still allow too much access.

    I would like a permission setting that does not allow the user to access any billing. Right now even the lowest setting "team member" shows everyone how much we are getting in pay outs and allows them to edit billing and payment settings.
    For example, if I have a young receptionist to just take calls and schedule appointments. They should not see this as they wont be sending out invoices nor do they need to know the business income.

    2 votes
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  9. Reporting for each tree

    We are looking for reporting that would show calls offered and answered and not answered BY tree when we have a couple of options for our phone tree. So press 1 and press 2- how many calls are incoming for each and how many are answered at each. Versus one big total.

    2 votes
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  10. Update Weave status mapping for "deleted" appointments in Nextech

    Patients are receiving reminders for deleted appointments that no longer show in the Nextech appointments tab. Since the appointments were deleted and not canceled, we cannot access them to change the status. Along with this, the previously deleted appointments show up on the Weave app under "Schedule" and we cannot change the status of those either.

    2 votes
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  11. Online Scheduling Analytics

    I would like to see analytics for Online Scheduling. How many people are sending requests, are they new or existing patients, and how many are accepted or declined.

    2 votes
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  12. Google Reviews

    I would love the reviews that are internal and older to be added to google now that our google is connected to the account.

    1 vote
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  13. analytics for phone tree

    it would be great to have a feature in the analytics that could show how many callers selected a specific option in our phone tree. For ex. how many callers this month selected option 4 in our phone tree for the billing department.

    1 vote
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  14. Add recurring monthly payments, indefinitely

    1 vote
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  15. Would like to add google call tracker

    a feature that can help us understand if anyone called through an ad

    1 vote
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  16. Option to remove confirmation button from reminder emails

    The email confirmations only have the option to confirm. It would be nice to send confirmation emails without the confirmation button. Once the patient confirms, they no longer get the reminder texts. We see on the schedule that they are confirmed and we do not follow up. I had 3 patients today no show because they confirmed via email and forgot.

    1 vote
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  17. I would like to see a percentage of answered calls only during business hours. So if there is a missed call outside of business hours, it

    I would like a filter that shows percentages for my phone call analytics only during business hours. In other words if someone calls outside of business hours, it does not count towards our answered call report. I know you can filter it- but it does not show the percentage of answered calls without the missed calls that are outside of business hours.

    1 vote
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  18. Phone display needs to be changed.

    Yealink phone (we have 20) just recently had a software change. It use to display who we were talking to. Now when we select directory stored numbers, as soon as the other party answers it just displays "outbound call". We need to please continue to see who we call (since it has their account number stored). Thank you, Luis

    1 vote
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  19. Case Details

    Adding an additional feature to the new Case Number so we know what the ticket was regarding as a quick reference.

    1 vote
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  20. Have the phones beep when call has been on hold for 1 minute or so-- if someone is placed on hold and person forgets it does not ring back

    add a hold reminder tp phone so that it alearts that someone is still on hold

    1 vote
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