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1. Hold Time

   21 votes

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   3 comments  ·  Analytics  ·  Delete…  ·  Admin →
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   Taylor supported this idea  ·  Sep 25, 2024

2. User Analytics

   15 votes

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   1 comment  ·  Analytics  ·  Delete…  ·  Admin →
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   Taylor supported this idea  ·  Sep 25, 2024

3. Phone Tree additional tracking

   35 votes

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   8 comments  ·  Desktop App » Phones  ·  Delete…  ·  Admin →
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   Taylor supported this idea  ·  Sep 25, 2024

4. Extension analytics

   17 votes

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   0 comments  ·  Analytics  ·  Delete…  ·  Admin →
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   Taylor supported this idea  ·  Sep 25, 2024

5. Call Analytics in Weave Portal (Website)

   21 votes

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   34 comments  ·  Analytics  ·  Delete…  ·  Admin →
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   Taylor commented  ·  Sep 25, 2024  ·  Edit…  ·  Delete…

   It would be great if for those of us who have phone trees, to see what option the client selected when the called in. We are having a very hard time looking at our true call answer rate since it does not seem to be accurate since calls that have OPTED to go to voicemail are being marked as "missed".

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   Taylor supported this idea  ·  Sep 25, 2024