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1. Phone Tree additional tracking

   35 votes

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   8 comments  ·  Desktop App » Phones  ·  Delete…  ·  Admin →
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   Carmen V. supported this idea  ·  Jan 4, 2024

2. Extension analytics

   17 votes

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   0 comments  ·  Analytics  ·  Delete…  ·  Admin →
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   Carmen V. supported this idea  ·  Jan 4, 2024

3. User Analytics

   16 votes

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   1 comment  ·  Analytics  ·  Delete…  ·  Admin →
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   Carmen V. supported this idea  ·  Jan 4, 2024

4. Call Analytics in Weave Portal (Website)

   21 votes

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   34 comments  ·  Analytics  ·  Delete…  ·  Admin →
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   Carmen V. commented  ·  Apr 27, 2023  ·  Edit…  ·  Delete…

   Hello. I would love to see a 'calls waiting' feature with the time that each patient has been waiting. Also, it would be great if you could pick the call you want to pick up from the list if it's someone you've been waiting to call you back. Agent stats are lacking as well.

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   Carmen V. supported this idea  ·  Apr 27, 2023