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Carmen V.

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5 results found

  1. Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.

    14 votes

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  2. Extension analytics

    11 votes

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  3. Number of rings per answered phone call

    8 votes

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  4. User Analytics

    9 votes

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    1 comment  ·  Analytics  ·  Admin →
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  5. Call Analytics in Weave Portal (Website)

    14 votes

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    24 comments  ·  Analytics  ·  Admin →
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    Carmen V. commented  · 

    Hello. I would love to see a 'calls waiting' feature with the time that each patient has been waiting. Also, it would be great if you could pick the call you want to pick up from the list if it's someone you've been waiting to call you back. Agent stats are lacking as well.

    Carmen V. supported this idea  · 

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