Desktop App
152 results found
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Individual Review Requests
We would like to edit our review request, but our office does NOT want to send automated review requests, Currently, the only way to edit the request - which was written prior to recent changes - is by automating it. Can you bring back the option to edit the request without having to send it to each and every one who walks through our door?
1 voteHi Patty,
We're making some changes right now and the new Weave will handle this really well. For the time being, you can create a message template inside Messages, include your Reviews link, and send it to people from the conversation (instead of from the Reviews feature).
Best,
Matt Schultz
Weave Product Management
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missed appointment message
i would like for there to be an option where weave can send an auto text message 30 minutes after a patient has missed their scheduled appointment.
I only see that there is an option for it to send 1 hr or more. Anyway to change it to 30 mins?1 voteDue to the timing of syncing data from practice management software, we can't cut it down any further - sorry!
Best,
Matt Schultz
Weave Product Management
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Template Drag & Drop Options
Currently the Drag & Drop options for the templates when texting from the desktop app are far more limited than the options when creating templates for Auto-messaging, particularly "Practitioner Name". Can we get these options for the former as well?
1 voteHi Arin,
The reason the options are different is a matter of how much information we reliably know about the patient. For most auto-messages, we know we'll have appointment data on which the message can rely. For manual message templates, we can't make that same assumption - not everyone will have an appointment or have an appointment we can easily identify as the one you have in mind, so we limit the dynamic fields there.
Best,
Matt Schultz
Weave Product Management
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Review merge with other social media platforms
Would be nice setting and an option to be able to have the patient reviews from Weave merge together with other social media platforms :)
1 voteWe can't cross-post on behalf of the patient - they have to choose which platform their review posts to. We'll be adding more review platform options in the near future and other customization options, but this one isn't feasible.
Best,
Matt Schultz
Weave Product Management
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Replay messgaes
There should be a replay option when listening to voicemails!
1 voteYou can dial 0 to replay the voice message
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Branded Caller ID
Many carriers have a branded caller id registration process that is very mysterious to get your calls verified. It would be cool if Weave could do this not sure if there's a cost. Similar to this service https://www.regal.io/branded-caller-id
1 vote -
Put ability to update missed call text and lunch hours back on app
The ability to add or subtract lunch breaks was taken off of the desktop app a while back and now the ability to update and/or edit the missed call text was taken off the app as well. The only way is to now is to log onto the website, which is really inconvenient.
1 voteHi Terese - I know it's not as easy to make these changes in Portal. Please bare with us - we're moving a lot of pieces in Weave and early next year everything will be back in the same place again with a LOT of fantastic upgrades. Thanks for your patience!
Matt Schultz
Weave Product Management
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Send to vmail button
We sometimes have an issue when the phone rings and we are speaking with a patient face to face. It's our contention that answering the phone in this situation can come across as rude. To combat this, we have shortened the ring time to 2 rings and then it goes to vmail and we call back later. But, having the phone only ring twice all the time means that we sometimes are unable to catch the calls, even when not in front of a patient. Not answering the call means lost revenue. I propose someone figure a way to send…
2 votesWhen a call comes on your deskphone, the screen offers the ability to reject the call, which will send the caller to voicemail. You can also silence the call if you want to silence the ringer, but you're not ready to send the call to vm just yet.
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csm@affinitytc.com
It would be really nice if we could have the option to get an email or a text message to a personal phone when a text message comes in to our account business number. You have that option for when a voicemail comes in. I know RingCentral has this option. Can you have this option for alerts to email and text a personal cell phone for when text messages come in to our Weave account phone number. Thanks
1 vote -
Blinking Occupied Park Lines
If a call is on hold (or parked), a blinking light would help our doctors and staff know which parking spot to pick up and would be a visual reminder that a client is waiting for our help.
3 votes -
Hacked
Not an idea but we just saw where a text had been sent to a patient however, it contained the following message: Hi Jing, we truly like your house over on 105 Badin Lake Ct. Are you willing to discuss a deaI for it? -Hannah S.
Reply STOP to unsubscribe.
I think our Weave may have been hacked.
1 voteIf you suspect you've had your security compromised, please contact Weave Support in order to get timely assistance.
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Add an email notification when a text comes in after hours
We would like to add an email notification when a text is received after hours so that Weave does not have to be logged in at all times
2 votesThis is what the Weave Mobile App can help with! Then you can manage your app notifications on your own device. If there's anything here I'm missing, please let me know!
Matt Schultz
Weave Product Management
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additional hold lines for personal holds
The office would like to be able to manage multiple calls at once. They wanted 3 additional personal hold lines where they could manage 3 separate calls on one phone and be able to swap between them. With our current provisioning offices only have one personal line that is added automatically.
Using a call queue to handle a larger call flow and cycling between calls using the arrow keys on the phone were both proposed as potential solutions and were shot down as either not the solution they're looking for or too difficult to train on.1 voteYealink deskphones users are not limited to one personal hold line. In addition to park lines, which are shared across an office, a single phone can use personal holds as many times as the user likes and use the up/down arrows on the phone to move through calls using a personal hold. Upcoming updates to the softphone will make this more apparent in the interface as well.
We appreciate your feedback! Please continue to provide feedback and suggestions where you see opportunity for improvement.
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Last update has added a lot of time to my day for confirming
This last update makes confirming a whole lot more work!! Can we change it back so the bubble can be grayed out for home/work numbers when there's only a home/work number.
1 vote -
For appointment reminders
When we set up our text messages, we set up exclusions for the messages. For example we don't want any surgery patients getting text reminders, we take care of those our selves. The problem I have encountered is that sometimes surgery patients get the text and I go into the exclusions and have done this many times, and the exclusion is not checked off. I have actually made a weekly habit of going in and checking and most times I find that there are a few that need to checked off. We are not adding any new procedures either. I…
1 vote -
Messaging with Practice Name and Logo
I recently was texting with another company and when I was texting with them it had their company name and logo as the contact. Is this a feature available or that could be implemented?
2 votesUnfortunately, this isn't possible for pure SMS messages. What you experienced was likely an iMessage experience which is a very different method of sending messages and has richer functionality. If Apple and Google ever agree on a common standard for instant messaging, then we can look into richer features like this idea.
Matt Schultz
Weave Product Management
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Family Profile Message Thread
We would like to be able to search family profile message threads. For the type of messaging that we do, it is more convenient for our office. Not being able to search up a patient because the number is linked to their Mother or Father does not work for us. We want to be able to look up our patient and have their name pull up in the messaging.
1 voteSince we text a phone number, it's impossible to accurately label a conversation with a person's name if there are multiple household members associated with the phone number - we default to the head of household since most shared numbers belong to a parent.
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Auto reminders need to send earliest appt time
There are times when a patient has two appointments scheduled at our Dental office, for example, they are scheduled for restorative with the Dr and then scheduled for a hygiene appointment. Weave has indicated that if a patient has 2 appointments scheduled, the only reminder that will get sent is for the later appointment. This makes NO logical sense, as the patient would then think their appointment was later and arrive at the later time. The software should always send out the earlier time, as it would only make sense to want the patient to come early to their appointment…
1 voteThis sounds like a bug - the Support team is involved and there's already a bug ticket created for this location.
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We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If *Yes* then
We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If Yes then send REVIEWS text message and if NO our office will contact the patient.
Please let us know if this can be worked on. Thank you!
1 voteUnfortunately, we can't offer this explicitly - it's called review gating and is unethical, in addition to being against Google's terms of service. This is a good write-up on the topic: https://www.podium.com/article/review-gating/
We'll be building out new tools that will allow you to do something like this on your own, if you so choose, but we can't fully automate this process.
Best,
Matt Schultz
Weave Product Management
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Individual Message Queues for same phone numbers and customized staff access
Hello -
I encountered the following problems on weave:.
3 of my patients share the same cellphone number and therefore share the same text messaging queue. This is confusing for my staff. Each patient should have their own text message queue. The name on the text message does not match the name in the text messaging body.
There needs to be more restrictions for staff roles. We should be able to check off what certain members have access to on WEAVE.
1 voteThe nature of text messaging limits our options here.
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