Desktop App
171 results found
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deleted fax history
need to recover deleted faxes
1 voteWe have an Archive and a Delete function, which do different things. Using the Archive function will allow you to recover old faxes.
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Go back to Legacy
Message history glitches and is blank much of the time, despite having just sent a message. Often times it's blank.
I do not receive ANY pop up messages that I have a Weave message and constantly have to check. This is frustrating and wastes time.
It times out and just turns out, we have to exit and reboot.
Overall the new app stinks. We preferred the small size of the Legacy app, too. This new app is not user friendly to navigate and given all the issues listed above, none of the office likes it at all.
0 votes -
Auto-response text when patient has opted-out of messages
We have encountered a situation several times now where a patient has opted-out of our text messages; however, they still text us expecting a response.
Our hands are tied in these cases since we obviously are unable to respond. Can you please send an auto-response to those patients inviting them to re-start the texting feature. Thank You!1 voteHi Jessica - we aren't able to do this, though I understand that you have limited options here. There are two options: 1) you can place a voice call or 2) you can take the liberty of opting them back in by updating their communication preferences via the Inbox thread.
Matt
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Stop trying to force us to us the full screen Weave Desktop app!
We are a small office, and we use Weave solely for text and phone services because it doesn't add the completed patient forms to our chart notes, which are automatically done through our PM/EHR system. Every day, several times a day, we are prompted to use the full-screen version that is cluttered with features irrelevant to us. We would require a fourth monitor just for your app, or alternatively, allow us to use the simple, basic version that meets our needs and preferences.
1 vote -
Keep the "legacy" app
I personally hate the Beta update. It was impossible to see what new payments were paid by patients, request new payment, or send reminder texts. Another thing- i HATE having to add our fax number, where its being sent, date, from, page count, and TO in the boxes for each fax. I loved how Legacy already did it.
And another thing- we're not getting the notifications. From the insurance & billing side of this- the new platform sucks & only benefits the front team.
3 votes -
Confirming appointments from Manual Messages
When patients don't confirm their appointment from the automated message, my staff is trained to send out a manual text/email requesting that the patient confirm their appointment. We include the date and time of the appointment in our manual message. When the patients reply, the response could be "Confirmed" or "OK" or "Yes" or something else that tells us they will be at their appointment. What we, as users that pay a lot for this program, would like to see is that when patients reply in the affirmative that they will be at their appointment, the confirmation transfers over to…
1 voteSee my reply on this idea!
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Toggle URL shortener on text messages
Links are shortened automatically and it can look a little weird. Sketchy even. Having the option to toggle it on or off within an individual text or template would be wonderful. Ex: It would help our patients feel secure seeing the full link to our website when clicking our text links.
1 voteDue to how the wireless carriers treat URLs, it's really important to use our shortener - without it, offices are much more likely to have their traffic blocked.
Matt Schultz
Weave Product Management
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Internal Calls - Caller ID
While we love the Weave apps, we are still somewhat old school in that we primarily use the desktop phones to make and receive calls. Currently, when anyone makes an internal call on the desktop phones, the desktop phones don't show who is calling on the caller ID screens. I was told by Weave Support that that is not an option. It seems like a silly oversight. Please make it to where the desktop phones show caller ID for internal calls.
1 voteinternal calls show as the Internal ID of the phone that is calling + the office number
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Templated Emails
I would like the option of having email templates to send to individual clients, just like messaging templates. NOT a marketing email template that gets sent to large groups.
For example after specific types of appointments we like to send our patients an email consisting of information about that visit, ie "Congratulations on getting your braces on", or "Congratulations on having your braces removed". They are templated emails that we send several times a day. We send based on procedure code not on appointment type, as we have several codes that fall under an appointment type. This is why we…1 voteWe don't have any plans to allow for manual, templated emails to be sent through Weave.
Matt Schultz
Weave Product Management
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Individual Review Requests
We would like to edit our review request, but our office does NOT want to send automated review requests, Currently, the only way to edit the request - which was written prior to recent changes - is by automating it. Can you bring back the option to edit the request without having to send it to each and every one who walks through our door?
1 voteHi Patty,
We're making some changes right now and the new Weave will handle this really well. For the time being, you can create a message template inside Messages, include your Reviews link, and send it to people from the conversation (instead of from the Reviews feature).
Best,
Matt Schultz
Weave Product Management
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missed appointment message
i would like for there to be an option where weave can send an auto text message 30 minutes after a patient has missed their scheduled appointment.
I only see that there is an option for it to send 1 hr or more. Anyway to change it to 30 mins?1 voteDue to the timing of syncing data from practice management software, we can't cut it down any further - sorry!
Best,
Matt Schultz
Weave Product Management
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Template Drag & Drop Options
Currently the Drag & Drop options for the templates when texting from the desktop app are far more limited than the options when creating templates for Auto-messaging, particularly "Practitioner Name". Can we get these options for the former as well?
1 voteHi Arin,
The reason the options are different is a matter of how much information we reliably know about the patient. For most auto-messages, we know we'll have appointment data on which the message can rely. For manual message templates, we can't make that same assumption - not everyone will have an appointment or have an appointment we can easily identify as the one you have in mind, so we limit the dynamic fields there.
Best,
Matt Schultz
Weave Product Management
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Review merge with other social media platforms
Would be nice setting and an option to be able to have the patient reviews from Weave merge together with other social media platforms :)
1 voteWe can't cross-post on behalf of the patient - they have to choose which platform their review posts to. We'll be adding more review platform options in the near future and other customization options, but this one isn't feasible.
Best,
Matt Schultz
Weave Product Management
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Oh Hold
The phone rings a tone reminding us that someone is on hold; when it is doing that, we cannot pick up the line/the phone itself.
Can this be fixed in the programing of the phones?1 vote -
Replay messgaes
There should be a replay option when listening to voicemails!
1 voteYou can dial 0 to replay the voice message
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Branded Caller ID
Many carriers have a branded caller id registration process that is very mysterious to get your calls verified. It would be cool if Weave could do this not sure if there's a cost. Similar to this service https://www.regal.io/branded-caller-id
1 vote -
Put ability to update missed call text and lunch hours back on app
The ability to add or subtract lunch breaks was taken off of the desktop app a while back and now the ability to update and/or edit the missed call text was taken off the app as well. The only way is to now is to log onto the website, which is really inconvenient.
1 voteHi Terese - I know it's not as easy to make these changes in Portal. Please bare with us - we're moving a lot of pieces in Weave and early next year everything will be back in the same place again with a LOT of fantastic upgrades. Thanks for your patience!
Matt Schultz
Weave Product Management
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Send to vmail button
We sometimes have an issue when the phone rings and we are speaking with a patient face to face. It's our contention that answering the phone in this situation can come across as rude. To combat this, we have shortened the ring time to 2 rings and then it goes to vmail and we call back later. But, having the phone only ring twice all the time means that we sometimes are unable to catch the calls, even when not in front of a patient. Not answering the call means lost revenue. I propose someone figure a way to send…
2 votesWhen a call comes on your deskphone, the screen offers the ability to reject the call, which will send the caller to voicemail. You can also silence the call if you want to silence the ringer, but you're not ready to send the call to vm just yet.
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csm@affinitytc.com
It would be really nice if we could have the option to get an email or a text message to a personal phone when a text message comes in to our account business number. You have that option for when a voicemail comes in. I know RingCentral has this option. Can you have this option for alerts to email and text a personal cell phone for when text messages come in to our Weave account phone number. Thanks
1 vote -
Rescheduled Appointments
We use WINOMS as our PMS and when we schedule an appointment and the patient reschedules their appointment the patient is still receiving an appointment reminder for the original appointment time. This creates confusion for the patient and typically generates a phone call. Appointment reminders should only go out for appointments that are actually on the schedule.
2 votesHi all, I'm going to close this one with some guidance here:
- This could be caused by the appointment being changed too close to the message send time. If a change is made to the appointment within 30 minutes of when the message is scheduled to send, we may not sync the updated information in time.
- If you're confident #1 isn't in play here, there may be something with the way your PMS/PIMS is syncing - please work Support to troubleshoot this. If they're unsuccessful in resolving this, they have a path to get in touch with my Engineering team to dive in deeper.
Thanks!
Matt Schultz
Weave Product Management
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