Desktop App
21 results found
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Team Chat: Reply to a Thread
for the Team Chat-- I wish there was an option to reply to certain messages within the team chat so that person knows we are responding to them specifically.
7 votesThis is already under consideration. Thanks for your feedback!
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More super admin ability to change user info
Super admin should be able to edit all users information. For example changing names as different persons come in and out of the office. We have some generic emails we use for the front desk or office so team members don't have to use personal emails.
None of this information shouldn't be able to be changed, Name, phone number, email.
3 votesWe have begun to explore this idea and validate its use cases.
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search conversations or past days
Be able to search past chat conversations by day and not having to scroll though each day. Example: my supervisor sent me a message in the chat box on December 22nd, 2023 and I now need that to go back to that specific day and look at the conversation and clarify it or say "this is what you said.". If I could separate conversations between people that are included in an "office chat" or be able to search conversations by the day, instead of having to scroll through each day when there is over a 100 messages between us in…
2 votes -
Team Chat: Edit Delete On Mobile App
The ability to edit and delete messages on the mobile app similar to the desktop app.
1 vote -
Automated check in alerts
Alerts that pop up on team chat when a patient checks in at the front so that the whole office knows they have arrived!
1 voteThis is under consideration. Thanks for your feedback!
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Flag messages in team chat for reminders
Please make a feature to be able to flag messages in team chat as a reminder to go back to for review
3 votesThis is under consideration. Thanks for your feedback!
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Team Chat Pop Ups
Hello! We would love something in the settings that allows us to view message contents in the desktop pop ups when someone types a message in the Team Chat. Right now, the pop up just says "Click here to view message" and you have to click on the pop up to read the message. Because we often have our hands occupied with other things, clicking on each message to see the intended recipient is very inconvenient.
When patients message us through the Message tab, we can see the contents of those messages in the pop up. So, we'd just like…
8 votes -
Send the info requested for online scheduling to the office
The current online scheduling system asks for a patients date of birth but does not send that date of birth to the office with the request. It would be nice to have all the patients information to get them scheduled.
Can you add date of birth and insurance to the info requested and sent to the office?6 votes -
Chat Box Larger to Show More Text
The chat box is too small! Please make us able to enlarge the Weave window to make the chat larger. When multiple team members message in a short period it's difficult to keep track of messages that have scrolled off screen. Please make the chat bigger or adjustable!!
3 votes -
In the team chat, it would be great if there was a way to flag or mark messages to show the rest of the team that another team member has it
In team chat, in would be great if there was a way to indicate that someone else is taking care of a particular message, such as, marking or flagging that particular message.
2 votes -
Team Chat Patient Tag
With Nextech's PracYakker communication, you can tag a patient in a chat message to another staff member, click on the tag and it will take you to the patient's chart. It would be great if somehow this could be done with Weave too.
3 votes -
Vision Insurance
Just curious if Weave could pull Vision Benefits for offices.
1 vote -
Move Bday notifications to the ALL tab rather than actionable
Our bday text messages fill up our actionable texts daily and I think it would be a better use of our time to have it appear in the "all" tab rather than "actionable". If a patient responds to it then it appears in the Actionable anyway and then we can send them some birthday emojis!! :o)
1 vote -
Team Chat: Like or react with emojis
We want to "Like" or react with an emoji to a specific message on the team chat lines.
3 votesWe are looking to make updates like this and more in early 2022. If you would like to provide more detailed feedback, please schedule a 30-minute conversation with the product manager, Aaron Airmet: https://calendly.com/aaron-airmet-getweave/30min
Thanks!
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Logo removal from forms
The forms portal is not allowing me to remove the logo from branding setup. Please fix.
1 vote -
LIVE CHAT via office website
I am signing up for the BETA trial. I think it is great that widgets will be available on office website for patients to access for New patient contact. I would REALLLLY would like to see Weave advance into providing LIVE chat directly from websites for new patients.
12 votes -
Send forms to multiple recipients
Forms need to be more interactive, such as sending in bulk to patients. Right now you have to send each one individually which is not even close to being ideal. If i have to send a reminder to 40 patients it's way to time consuming. Also an app for i pad i hope is coming soon?? The goal with forms was to go as paperless as possible and we even purchased 4 new i pads that we can't use.
3 votes -
Delete Employee Chats not created by you
It would super helpful as an ADMIN to be able to delete chats that you did not create and a way that you can remove rights to create new chats for employees. We have some employees chatting negative things about other employees and as Office Manager no way to stop it. Thanks!
2 votes -
Team Chat: Multiple Chat Windows
I think it would be helpful if there was an option to have multiple windows open at a time. For example, I'd like to be able to keep my team chat open while also having a client conversation in a separate window, rather than having to switch back and forth within the desktop app.
2 votes -
Allow managers/owners access to team chat
I think the weave app should have a feature that allows office managers/owners to view the team chat of any employee. While we love weave and initially loved the idea of the team chat as we thought it could help employees communicate business matters, we have run into some problems where the chatting feature is being misused by staff which goes against our office computer policies. Currently, there is no way to prove misuse. I think it would be great if owners/managers/admins had this capability. It is something we've already reached out to Weave to see if it could be…
25 votes
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