different identifiable ring tones
The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else
When one phone in the office is calling back to another one (like using the extensions) it would be nice to choose a separate ring for that so incoming calls don't sound the same as when one person is calling back to another.
Is there a way to change the ring tone for calls that are on hold. So we can tell the difference between the incoming calls and the on hold ring back calls?
Nancy Katheryne commented
There needs to be a different ring tone for on hold calls than when the phone is actually ringing.