Receptionist Console
Ability to see presence across many phones/users.
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Gene Morgan commented
It would be SO very cool if your extension is a member of a WorkGroup, one can see if the other members of the WorkGroup are on calls. Often I am doing project work and the phone is ringing off the hook. If the other workgroup members are not on the phone, they should be picking up. If they are on the phone, I would pause my project and answer the phone. There is no way to triage the incoming calls to see if there is another available member to pick up the call.
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Teresa Glenn commented
It would be nice to be able to track how much/long employees are keeping their phones on Do Not Disturb during each day.
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Anonymous commented
It would be very helpful if there was one area under phones where we could see ALL extensions at one time and the status of that extension, in use (red), available (green), DND (yellow), etc. The we would know which team member is truly available to take a call,