Desktop App
8 results found
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Problem with the fax timing
Hello , we have a problem that the date on the fax cover sheet is different than the date we actually send the fax. That happens frequently. Please check Fax no. 8448882823 sent from bedford location in May 29 , 9:30 PM and the date on the fax cover sheet is May 30. That cause us a lot of problems with the insurance companies .Please get back to us regarding this issue. Thank you
3 votesThis sounds like a bug - please work with Weave Support if this is still an issue!
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Make Fax "Document" Field Optional Instead of Required
In shadowing a med cosmetic customer, the front desk said that they have use cases where they only need to input information into the "Cover Sheet Memo" field and have no need to upload a document when sending a fax. They would like the "Documents" field to change from a required to an optional field in Fax.
Right now the office is simply uploading a blank PDF into the "Documents" field so they can proceed with the send.
2 votesSince most faxes need to include an attached document, requiring a documents is an important check to make sure the user hasn't accidentally forgotten to attach the desired file.
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Failed fax
One of our weave team members faxes do not go through. Only she has this problem none of the other team members have this problem with there desktop accounts.
1 voteThis sounds like a bug - please work with Weave Support to resolve this!
Thanks,
Matt Schultz
Weave Product Management
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Download/Save faxes from app
For faxes, I was told by support that we have to go into the admin portal to be able to download/save as a PDF. It would be easier if we could do that within the app. But the download button does not seem to work. Not sure if something is wrong or if that functionality is not there. Seems weird to have the option to download from the app but it does not work.
1 voteThis works just fine as of Sept 2022.
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Deletion of junk e-mails
In speaking with Spencer today, there is no way to delete junk e-mails. It would be helpful to be able to delete them. Why archive them when you know they are junk you will never need or use?
Thank you,
June clark1 vote -
encrypted faxes
I would like our Fax to be encrypted when we send them out thru Weave. - for HIPAA compliance.
1 vote -
Fax notification
Would be nice to have email notification of fax and be able to send fax by email.
0 votes -
stop fax after sending
when sending a fax be able to stop it after you hit go just in case you forgot to att something or did the wrong fax #
0 votesSince we want faxes to generally be sent out quickly, have a way to stop it would entail delaying all faxes, which we don't want to do.
Mat Schultz
Weave Product Management
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