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1408 results found

  1. Missed call text over holiday

    Hello. The options for communicating with patients over the Holidays are very helpful. Thank-you. It would be nice to be able to have an option to have the "closed" missed call text to go out without having to change our office hours to closed and then change it back when we return. Thank-you

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    0 comments  ·  Phones  ·  Admin →
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  2. SMS Emergency Word Recognition

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Inbound SMS triggers

    What pain points/suggestions does the office have?
    The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use…

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    0 comments  ·  Text Messaging  ·  Admin →
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  3. Not overriding family file

    Patients that have the same number as another patient (elderly or minors) is rewriting the family file and appointments for the patient. I think it should not do this. It should go by the name or chart number not the phone number.

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    0 comments  ·  Forms  ·  Admin →
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  4. User level addition

    I need to be able to give staff members the ability to edit the phone tree/media without being able to edit/delete/listen to call recordings.

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    0 comments  ·  Settings  ·  Admin →
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  5. LISTS NOT HELPFUL

    We really would love to be able to filter the reminder lists to only ONE or TWO of our recall options. I am looking at a list full of people that need xrays, but were just in and ACTUALLY DON'T need an appointment, therefore creating more work for me. I can NOT rely on the list. I have to double check EVERY single patient before I send the text....NOT HELPFUL.

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    0 comments  ·  Lists  ·  Admin →
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    Request Received  ·  1 comment  ·  Forms  ·  Admin →
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  7. Choose whose name is shown on a notifications/calls/texts depending on patient status

    The following was texted to me by Alison from The Creaghe Crew, Location ID: 36391169-009f-4b60-a3ab-1bd39e62c8d4

    "That brings up another question. We have patients, especially kids and old people that use the cell number of their child/kid. We have had it happen that the parent dies or the kid moves away and then when the cell owner (who is still an active patient) calls us, their dead mother's name comes up even though they are inactive. Example mother and daughter. Mother is inactive and whenever daughter calls the name that pops up is the mother's name who is deceased I have…

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  8. Improve Existing Client Customer Service

    There needs to be a huge improvement on how your company deals with clients after signing them on. We hear from your organization non-stop when you're attempting to sell your product, but when an issues arises it takes days-weeks to hear back from anyone!

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