Legacy Desktop App
1466 results found
-
Tell PMS that patients have opted out
A request for Weave to tell a PMS that patients have opted out and do not receive messages. This way they can know and plan on what patients will not receive auto reminders.
2 votes -
Quick Fill
Quick Fill: It would be great if when I make a call from my quick fill, I would like for it to go right back to the place I was vs the quick fill automatically going back to the top of the list. I loose my place every time. It is frustrating and wastes my time
2 votes -
COllect Balance
I would like to be able to edit the message 'collect balance" from the overview.
2 votes -
Digital Forms Integrated with Desktop App
s00059884: Office wants to be able to see a patient's pending and/or completed forms from the desktop app. From the schedule, patient profile, and/or Messages. They have about 50 patients on the schedule each day and need a streamlined process to see/filter patient forms.
2 votes -
Team tracker for fax
An office would like to have added to the fax report they receive, who is responsible for sending each fax. It would help with their tracking.
2 votes -
Interoffice Chat Feature
We started using the interoffice feature to help our team have more accountability for returning calls, answer questions, etc. We created specific group chats to include only those who needed the information and in doing so, it crashed our weave storage and lost all of our conversations and patients to follow up with (close to 900 patient questions over the course of 3 months). We luckily had a document to track them as well. It really changed our patient/team experience, would it be possible to include a feature to allow the office staff to communicate in a way similar to…
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Option to delete/trash Fax messages in bulk, between specific date ranges in Admin Portal
Currently in the Admin Portal> Fax. You can select a date range in order to export the data to an Excel sheet but, I had an office request to be able to have a function that would allow them to select a date range, check a box or a radio button to "Select All Within Range" or something- and delete all of them in bulk.
The only way to delete Faxes is currently from the archives, one at a time.
Thank you!
2 votes -
retrieve archived messages
An office I spoke to wants there to be a way to retrieve recently archived messages, since sometimes they accidentally archive a message and don't know which patient it is from so they can't just search the text thread.
2 votes -
Separate notes for patients profile so they do not show up on every member of their families profile as well. Make it individual to the pat
When you go to add notes to a patient’s profile, it adds the note to everyone in their family. This makes it impossible to leave a personal note for each member of the family. When a note appears for everyone in the family it becomes very confusing to reference their personal notes about what you spoke about last time or personal details about the person. An example would be where they work, where they go to school, their interests. If it is not individualized he gets confusing when family members all come in.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Integrate Facebook Messenger Messages Into Chat App
It would be great if you could integrate Facebook Messenger messages into the chat feature of your app. This way we could monitor just one place for all incoming messages. I thought that was already a feature, so I was way bummed when I found out it wasn't.
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
-
Features on Weave App iPad
It would be highly beneficial to add the digital form templates to the weave app on apple products. We find it would be beneficial to have our iPad chair side to go through the form with them in a convenient and more efficient manner.
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
-
1 Click phone call through Dentrix
I call a lot of patients each week(200+) and to be able to click 1 button in Dentrix that calls the patient from my phone would be life changing. It would save me so much time and frustration dialing number after number after number. I would like for it to be as simple as clicking their telephone number in Dentrix and have it instantly go through on my phone, like a hyperlink. It would save me so much time, frustration, and additionally I would be able to reach out to even more patients, giving them the care they need. Thank…
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Updated Wellness form
Wellness form is very out dated. Needs to have updated guidelines for travel, vaccination etc. Canadian Guidelines need to be added. Clients should be able to update there own wellness form.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
refund options updated
We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Shared phone numbers in family file & Caller ID
Shared phone numbers on caller ID often show up as a child instead of head-of-household or adult patient. Is there a way to change this?
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Eyewear Notifications - auto switch from "Received" to "Notified"
With Eyewear reminders: When Weave sees a "Received" status and sends a text, it would be helpful to have Weave then mark the order as "Notified" in the practice management software (similar to the mark "Confirmed" function in the appointment reminders.
As of now when an order is marked as "Received" a text may go out, but there isn't an easy way for staff to see if they need to make a subsequent phone call.2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Making a "Sent" Writeback
Anna Andreyev has requested the following:
I want the writeback of "sent" to come back to their PMS, just like when a message is "confirmed"2 votes -
Call Pop Length
I love the call pop feature but it does not stay up long enough. It disappears after answering the call. I would like to see it stay up during the call for at least 10 seconds, which will give my team time to run the account of phone number and pull up the client info for a better interaction with the client
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Overall Feedback - Non Medical Business
FEEDBACK FROM A MOTORSPORTS BUSINESS
(non-health/medical)Do not require account creation simply to give feedback. I had to create a new login to give this feedback (from my Weave Desk app that I am already logged into)...
Window layering for Desktop App - This window won't pop up over other windows like chrome, files, etc... It would be great to be able to have it open over other windows when necessary.
Text Message Popup - It would be nice if this would be movable and able to minimize or something. It would also be great to have an image attachment…
2 votes -
text to pay
it would be very helpful if we can flag or monitor "text to pay payments". we often send the text out but not all of us have access to the admin portal to see if we have received the payment. sometimes pateitns pay the next day or the next week. we need to call these payments out so it can be posted in our practice management system and we can process orders if needed. in many instances we are waiting for payment to place an order. We have had a few time that patients send in a payment and it…
2 votes
- Don't see your idea?