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What can we do to improve Weave's settings?

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191 results found

  1. Increase Insurance companies

    There are specific Insurance companies ie: Pacific Source and FEP Blue Dental that our patients used not represented by Weave. This makes the verification process time consuming which is supposed to be alleviated. Please add more carriers

    1 vote
    0 comments  ·  Users  ·  Admin →
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  2. Auto Reminder

    Major issue with Auto Reminders not allowing us to address customers by Prefix and Last Name, it only provides the option to address the customer by first name, last name, or preferred name. We need an option to be able to address the patient by Dr., Mr. or Mrs. Many customers find it unprofessional and rude if we address them by their first name

    2 votes
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  3. Add more exclusions for the vet vertical for anything automated

    When sending anything automated such as a bulk message I would love the option to exclude more things such as if a family recently had to euthanize their pet I do not want to send them a bulk message telling them they need to get flea medication for their pet that was just euthanized.

    1 vote
    Planned  ·  0 comments  ·  Admin →
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  4. On-Call / Pager Add-On

    On-Call/Pager Add-On Feature that allows you to create an "On-Call schedule" whenever a voicemail is left in a specific voicemail box it will notify a specific user via text and email perhaps automated voice calling notification as well? This is a feature that our practice would be MORE than willing to pay an additional fee for and the only thing Weave would have to do would be to create the schedule function for whoever needs to be notified. This feature would be extremely helpful to medical offices that have doctors who are either "On-call" for their office or are taking…

    1 vote
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  5. Missed Call Auto Text Message Alert

    It would be great if we could get an alert when a missed call auto text is sent out. Phone calls get missed and then the auto text then goes out and sometimes the patient doesn't respond which causes it to go unnoticed sometimes. The goal is for the staff to call the missed call back asap but if they get busy and forget, I feel some of these calls do not get returned. Wondering if the sent auto text could go as unread with perhaps a missed call alert tag added as a quick place for staff to ensure…

    1 vote
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  6. hold music

    Allow hold music to be set by date range.

    Example:
    Spring.wav - March to May
    Summer.wav - June to August
    Fall.wav - September to Nov
    Winter.wav - December to February

    Or by Date Range, 12/21 - 3/20

    5 votes
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  7. Weave online scheduling function to support staggered schedule

    If the online schedule feature could support a staggered schedule or differentiating schedule from day to day or week to week that would be great. For instance: we schedule apts every 30 minutes, but they last 40 minutes - this is not easy to work around with the current functionality.

    2 votes
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  8. Verification of Insurance with OfficeMate

    We would love to see Weave add on Verification of both vision and medical insurance directly through OfficeMate. -Anna at the Fenton Vision Center

    2 votes
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  9. Message Queue Exporting Options

    A way to export data to excel from the message queue analytics. We would like to export the data for "Opted-Out", "Invalid Destination", and "Error".

    1 vote
    0 comments  ·  Analytics  ·  Admin →
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  10. When a patient has chargeback dispute - call the office instead of relying on an email that never got delivered.

    When a patient has chargeback dispute - call the office if you didn't receive a response instead of relying on an email that never got delivered. We never received email and now we are past the time frame for a dispute. We now have to take patient to small claims court.

    1 vote
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  11. Report of appointment confirmations via email

    There needs to be a report or form of confirmation from emailed appointment reminders. We get a report of emails sent or failed but not confirmed. At the moment we are unable to see who confirms their appointments via email. We are quite a few elderly patients that refuse the text appointment reminder option.

    1 vote
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  12. Add practice fusion

    Pleease add practice fusion integration. I already see weave as an app on the practice fusion app store, but support says it is not live

    1 vote
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  13. call recording transcription

    allow call recording transcription (similar to voicemail transcription)

    9 votes
    3 comments  ·  Users  ·  Admin →
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  14. Take off the view of total $ collected for the year under invoices and payments (staff doe not need to see that # every time they log in)

    Changing the view of Invoices and Payments. Staff should be able to see day of, day before and maybe even week before, but they don't need to see total processed and net each time they log in. Especially, if patient walks by while they are balancing day sheet. That total # is not needed on the main screen. Thank you!

    2 votes
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  15. Make your online scheduling unbeatable!

    We have three doctors with three different schedules. All appointments are set in 10 min intervals and our office will allow multiple appt types in the same time slot. Everything should be customizable by time/Dr and appointment type. For example each appointment type should have a Mon-Fri (or Sun-Sat) tab with every time slot listed and check off the available appt times for each appointment type for each day. That way we can fully customize the individual Dr's day and appointment types.

    2 votes
    0 comments  ·  Users  ·  Admin →
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  16. Receive 2nd payment terminal, as contracted

    Hi, it would be absolutely fantastic if our office could receive the second payment terminal that was discussed and agreed to during our contracting with Weave. I've been trying to have this terminal sent to us since our onboarding in February, with no luck. The Weave salesman, Trevor, was persistent in trying to get us to sign up with Weave and now he is not returning my calls or emails. And our onboarder, who has otherwise been helpful, seems to think his hands are tied. I'm at a loss as to how to obtain the second payment terminal that we…

    1 vote
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  17. Ability to change the position of soft keys on Yealink phones

    By default, the Yealink phones (at least with Weave) have the 'DND' button in the same position as the 'End Call' button. In addition, after requesting paging to be enabled on our system, this is instead taken up by the 'Paging' button. In both cases, whenever someone ends a call before you have a chance to press 'End Call', this results in accidentally putting the phones on do not disturb or paging all the phones at your location.

    To solve this issue, we were able to rearrange the buttons through each phone individually via the Yealink interface by putting the…

    2 votes
    1 comment  ·  Users  ·  Admin →
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  18. Please

    1) Please correct the grammar and punctuation to reflect proper grammar and punctuation.

    2) Sync the templates in the weave portal to the weave app.
    3) Add more Campaigns options with images for dental promotions. Revenue Well give great options.

    1 vote
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  19. Add automated message for receiving uncut lenses

    Our office also has a small lab which allows us to order uncut lenses. We have created a template to send to patients when we select that their uncuts have arrived. Similar to the automated messages that get sent out for glasses and contacts, it would be nice to have an automated text sent out instead of having to go into the portal to send the message.

    1 vote
    0 comments  ·  Analytics  ·  Admin →
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  20. Reminders

    Expand the Quantity of Recall Reminders
    We were notified that we are limited to only 50 Synced Recall Types. Our office relies heavily on the ability to send reminders to our clients without constraints.

    1 vote
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