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191 results found

  1. Company Specific Roles

    would be nice for other roles aside from admin to have access to the analytics as we limit who has admin access due to being able to change so much on the back end. it would be even more functional if we could create our own roles for the needs/functions for each role within the company. having to go in and click on several difference roles for each member is redundant and time consuming. especially once there is a new office to add I have to go in and re-select each of them again.

    2 votes
    0 comments  ·  Analytics  ·  Admin →
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  2. Calendar Sync integration for online scheduling for Dentrix

    Calendar Sync should be integrated with Dentrix for online scheduling, so patients can see on real time that appointments are available when requesting an appointment.

    2 votes
    0 comments  ·  Admin →
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  3. New Exam sync with cloud 9 schedule

    Can we please sync Weave to Cloud9 so they are able to pick a time that we actually have open in our schedule to make a new patient exam.

    2 votes
    1 comment  ·  Admin →
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  4. Online scheduling improvements

    2 ideas. I use Opendental
    1. Have the ability to easily set office hour/(open/close) for alternating days. My office is open every other Friday and Saturday. There is no easy to do this this time. The schedule is set up open dental but is not used.
    2. Ability to limit the scheduling to only certain operatires. In my office, I have 3 ops/ rows that are used for other stuff. I want to limit the scheduling to only one operatory. This is available on the auto reminder, it just need to ported into the scheduling side.
    Thanks

    2 votes
    1 comment  ·  Admin →
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  5. Bulk message overdue patients to fill openings in schedule

    When we have multiple openings in our hygiene schedule, we like to send a message to all overdue patients to offer those appointments and fill the schedule. The Bulk message feature does not filter out overdue patients, and you can't send bulk messages in the Overdue Patients list.

    2 votes
    0 comments  ·  Admin →
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  6. More detailed info on campaigns

    We recently sent out a marketing campaign to our database. Is it possible to get detailed analytics as to exactly which emails should have received it? I see where it shows me a total number sent and opened and clicked on, but not a comprehensive list of the emails....which I need.

    2 votes
    0 comments  ·  Marketing  ·  Admin →
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  7. Weave Payments Combining Payouts

    We have had many issues since switching to Weave Payments in 2022, but the combining of multiple business days into one payout is one that we continue to hear about from our accountant. Is it not possible to transmit a single payout for each business day, regarless of bank holidays or days when Weave offices are closed for a holiday? The reporting feature already leaves something to be desired, but this makes it additionally challenging to reconcile "cleanly." Fingers crossed this can be addressed and fixed quickly!

    2 votes
    0 comments  ·  Admin →
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  8. Voicemail Notifications for Unify Offices

    Office has six locations and checks voicemail notifications from one phone for multiple offices, would like to see which office the patient was calling to leave a voicemail at.

    2 votes
    0 comments  ·  Admin →
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  9. Email Filter by Appointment Type "field" in Dentrix and NOT Description field

    Email Filter by "pick list" in Dentrix of "Appointment Type" and not use the "description filed". Currently, Weave filters "appointment types" by gathering the data in the description field. Which is not helpful since staff type whatever characters they wish in this field and it doesn't have any standardized setting. Therefore, Weave needs to "capture" the Appointment type field in Dentrix instead which our office has four items to select from in the drop down menu in Dentrix: High Production, Moderate or Medium Production, Low Production and General Production. Allowing the email filter for appointment types to be linked to…

    2 votes
    Started  ·  1 comment  ·  Marketing  ·  Admin →
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  10. Patient Statements

    Would love to be able to upload a file from our OfficeMate of patient statements and have Weave print, stamp and mail those statements to our patients that have balances. Currently use another service to do so and it is just another added EXPENSIVE bill.

    2 votes
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  11. Fax History

    It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.

    2 votes
    0 comments  ·  Users  ·  Admin →
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  12. I would like the option to filter phone calls made by user.

    2 votes
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  13. better data collection for new patients on the scheduler

    Can we make a request to the engineers for the scheduling system. Currently when a new patient schedules on-line, the only information that is captured is their name, phone number, and email address. We would like to have fields where they fill in their home address, birthdate and insurance as well. That way we can enter them into our EHR system and ensure that we take their insurance prior to them showing up for the appointment. We do reach out to them via email/ phone ahead of time, but often patients do not return those messages and show up to…

    2 votes
    Started  ·  0 comments  ·  Admin →
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  14. Please remove the Upload Forms option after Digitalization is complete.

    Can we please add the ability to remove the "Upload Forms" under the Forms section in the Admin Portal after an office has completed Digitalization? It causes confusion. If it's there the office thinks they can still upload forms for us to digitalize.
    A staff member from Sunrise Dental - Las Vegas s00131426 just tried to upload more, but someone completed digitalization back in March when they were in Onboarding.

    2 votes
    0 comments  ·  Digital Forms  ·  Admin →
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  15. Develop Wright Back System

    Currently use the digital forms that patients fill out and submit to the weave portal. At the moment, it saves to the portal but does not upload to our EHR (Electronic Health Records) and to patient's specific chart. It would be extremely beneficial to have a wright back system developed as it is currently available for dental software but not in other clinical software.

    2 votes
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  16. User-Facing API

    It would be extremely beneficial to be able to interface with your back-end API without going through multiple calls and token generations to get call data or extensions or any info from the system through API's. Is there a way to access this system or make it usable by pushing credentials and getting an OAuth cookie that I can store in a session?

    2 votes
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  17. Marketing Feedback - better multi-office usability

    The Marketing section needs work. I'm not sure if this issue is only happening on my end, but the entire platform is very slow. Uploading graphics is a nightmare. For whatever reason, graphics are pushed to the left, making the email look bad. It would not let me center the graphics. Next, we recently added a new location to our weave dashboard and I just sent out an email campaign for the first time under that location. I had no option to customize any of the text, meaning I could not bold anything, use bullet points, align anything. Those options…

    2 votes
    Request Received  ·  0 comments  ·  Marketing  ·  Admin →
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  18. Contact fields

    When creating a new contact, it would be useful to have a field for parent or guardian available for dependent patients. Also a field for preferred names, as preferred name is an autofill option for messages, but a field isn't available to enter a preferred name in the contact form.

    1 vote
    0 comments  ·  Admin →
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  19. Pending Treatment Notification

    Using the schedule feature Weave offers, it would be nice to provide a symbol or search within the patients that are in the schedule to see which ones have unfinish treatment. POSSIBILITY for same day treatment, very helpful for the office.

    1 vote
    0 comments  ·  Admin →
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  20. Payment plans should have the option of yearly, not just weekly, biweekly, and monthly

    Our office has a membership plan that is paid yearly by automatic payment. The payment plans through Weave do not allow for yearly payments.

    1 vote
    0 comments  ·  Admin →
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