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191 results found

  1. We would like our flea medications and heartworm medications added to the synced recall reminders so Weave will automatically send those out

    1 vote
    0 comments  ·  Admin →
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  2. Notify all users when there is a problem with integration

    I just called to find out why my text reminders weren't working and the agent told me there's a known issue between Cloud9 and Weave that's been going on for a week. Next time it would be nice if all Cloud9 users received an email about this so we know to send manual reminders. Our patients rely heavily on those. It seems like a good idea for Weave to be proactive if it's a known issue rather than waiting for us to figure out there's a problem.

    1 vote
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  3. Would love a patient leads list and current patient list.

    Would like to keep track of those people who have called interested in our practice and then a current patients list as we need to continue communication with them. We contract with employers and need to be able to keep track of our communications with leads and potential larger business as a concierge and direct primary care model.

    1 vote
    0 comments  ·  Admin →
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  4. Physical Therapy PMS not in drop down menu for integration

    We are a Physical Therapy practice We use Prompt EMR for our PMS. I am in the Weave Training Week and was excited to integrate our PMS to Weave. Well, now I cannot because Prompt EMR is not on the drop down menu to integrate. I would like to have this feature. Thank you. Susan R.

    1 vote
    0 comments  ·  Admin →
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  5. Reports for Email Marketing Campaigns.

    Hello! I have a customer who would like to be able to print of reports of who email marketing campaigns go out to after they are sent so they can make sure they went to the right individuals.

    1 vote
    0 comments  ·  Marketing  ·  Admin →
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  6. Autofill insurance verification report into patient account

    Please add the ability for when insurance verification is performed the insurance information such as allowed, payment by code, performed services and dates, etc. all be auto-filled into the patient's account in Open Dental. Currently after we run the report we have to manually add the information. Thank you.

    1 vote
    0 comments  ·  Admin →
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  7. SMS Queue view for Google Review

    When looking at the SMS queue in the portal, there is no option to view queue for automated Google Reviews.

    1 vote
    Started  ·  0 comments  ·  Marketing  ·  Admin →
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  8. online scheduling

    I need to be able to input a time for breaks for the doctors and schedule not pick one of your times.

    1 vote
    0 comments  ·  Users  ·  Admin →
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  9. ticketing system to improve patient communication and satisfaction

    In customer support, weave employees utilize a customer service software called zendesk to track, prioritize, and solve customer tickets. However, this is not currently compatible with Weave software. It'd be great to have a better, more centralized system that integrates with Weave to track all touch points from a pt (phone, text, email, etc).

    https://www.zendesk.com/?variant=392

    1 vote
    0 comments  ·  Admin →
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  10. Weave Payment Terminal Settlement

    With our old terminal, we would settle at the end of the day and it would print a receipt with the totals from Mastercard, Visa, etc. Then, we would use those totals to enter into our practice management to reconcile. I would like to be able to produce a similar report through Weave payments instead of having to manually calculate the totals paid with Visa, Mastercard, etc.

    1 vote
    0 comments  ·  Admin →
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  11. Reactivating Old User Email

    *What department are you in? * Support

    *Which Feature does this pertain to? * User Functionality

    *What area of the Feature? * User Info/Adding Users

    *What pain points/suggestions does the office have?
    * Office had an email for an ex-employee that they are needing to reuse for a new employee. Upon adding the new user in the Portal, it pulls all of the info from the ex-employee, and the new user has to log in to the portal after accepting the invite to change their name. They'd like to see an option to edit the user info upon adding users…

    1 vote
    0 comments  ·  Users  ·  Admin →
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  12. Confusing address

    I have a customer who finds the address for the portal to be confusing because it says "app" instead of "portal" they are requesting that we update the website's address to include portal instead of app.

    1 vote
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  13. Date of appointment next to patient's name when intake is submitted

    Having the date of their appointment next to a patient's name when the intake has been submitted would greatly help us know which ones are priority for entering and saving their information.

    1 vote
    0 comments  ·  Digital Forms  ·  Admin →
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  14. web admin portal "scheduling->manage providers" should filter entries

    I use Weave with OfficeMate integration. Officemate differntiates 'staff' from 'provider', and for people who are no longer with the company, allows me to set them as 'inactive'. Users cannot be deleted, as the audit trail needs to keep them around.

    So we have 5 active employees, 1 active provider. But the admin portal list shows > 70 entries, from prior employees.

    The Weave desktop app properly only shows active users. Only the web portal section is broken.

    This list should be filtered, minimally, based on if a resource is marked 'active'. Ideally the list should be filtered to only…

    1 vote
    0 comments  ·  Admin →
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  15. New Insurance verification feature + Dolphin compatibility

    Our office would really benefit from your new insurance verification feature, but we utilize Dolphin as our patient software and are thus currently ineligible.

    1 vote
    Added to Backlog  ·  0 comments  ·  Admin →
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  16. call blocking order

    I block spam numbers on Weave Portal from time to time. When I click on "Date Blocked" to see the list of the blocked calls that I entered by dates, it shows the list in Alphabetical order of the month, instead of the chronological order. So April 2022, Aug 2021, Aug 2022, Dec 2021, Feb 2022, Jan 2022, etc. Please correct this so it shows the list properly in the order of the dates.

    1 vote
    0 comments  ·  Admin →
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  17. SEO (Search Engine Optimization)

    Offer SEO - many other companies offer search engine optimization. Since Weave already offers the social media and review side having this feature wouldn't require us to use a whole other company for just this one feature.

    1 vote
    0 comments  ·  Admin →
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  18. Web Assistant Widget

    After we installed the web assistant (weave button), our website button stopped working. Basically, when you click back on your browser it just doesn't refer you to the previous page. Our website company confirmed that the issue was from the weave button because it interfered with the website this way. Please, look into this.

    1 vote
    0 comments  ·  Admin →
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  19. Web Assistant Integration Visibility

    we were wondering if it’s at all possible to have the new V2 features show in the admin portal for the PMS that integrate with WA. For example when an office writebacks in with forms you can find it in the dashboard. Can something similar be done for Opendental, Eaglesoft, and Officemate* customers only

    1 vote
    0 comments  ·  Admin →
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  20. Kiosk Mode - 2 QRs for better patient confidentiality!

    Two different QR codes for Kiosk mode - one for the office to use on a tablet which shows all forms (generic and sent), and one for patients that offices can display on paper for patients/customers to scan with their own device and which will only show the generic forms/packets

    1 vote
    0 comments  ·  Admin →
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