Settings
187 results found
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Bulk Messaging should default to Active Pts ONLY
Sent my first bulk message, via text. I had support on the phone to make sure I was doing it correctly. Last thing I would want is to make recipients mad. Sent nearly 7000 messages, Weave Rep said it looked good. Come to find out, Bulk Messages include Archived patients. Weave, please understand that most offices communicate with active patients regularly. I cannot think of many, if any, where an office would like to send messages to Archived patients seeing as Archived patients are an aggregate of deceased members, collections accounts, families that have relocated out of the area, and/or…
1 vote -
Have text payments post the day the patient pays instead of when the invoice was sent.
Payments:
This is very not user friendly. May you create a way to have my text payments post on the day the patient pays instead of the day I sent the invoice. This is very annoying.
Contact me1 vote -
Maximum Age for Emails
We are having Cookies with Santa in December and wanted to send an email to our pediatric patients, ages 12 and under. Unfortunately, I can create an email with a minimum age requirement, which won't help, but I can't create an email with a maximum age, which would make our invitation to Cookies with Santa so much easier to create.
1 vote -
Note should not be mandatory in the patient schedule and I should have the ability to edit the field.
Note should not be mandatory in the schedule link and our office should have the ability to edit the field. Some patients don't have anything to say and will be confused when trying to schedule an appointment because they don't want to leave a message for us.
1 vote -
Export Patients/Clients with Text Message Tag
When you add a tag to a message, to be able to export a list on Patient/Clients would allow more use of the tags. For example we used a tag for patients that RSVP to our event. Now we would like a list of patients that RSVP with phone number and email address. Now we have to write down every patient and their contact info rather than exporting a Massage Tag list. Now with the use of bulk messages this has become imposable.
1 vote -
Suspend Recall Reminders
For veterinary hospitals using Weave: We use AVImark as our PMS and have the ability to suspend all reminders (appts and recall) in the system. However, we had a client text us complaining that she’s still getting text reminders even though we suspected the reminders in her account. Weave Support says that for recall reminders, there currently isn’t a way for Weave to recognize that they have been suspended in AVImark as most other medical facilities (dental, medical) don’t have this capability in their PMS. Please consider adding this feature so we don’t have to troubleshoot each individual client for…
1 vote -
Re-add the search by patient name function to Invoices/Payments
In the most recent update, you removed the search function on the invoices/payments tab. I would like to search by name rather than just by date. Thank you.
1 vote -
10 DLC dropdown option does not include dental
When submitting 10DLC, there is not an option to allow the office to choose the option of dental instead of healthcare. This has never been an option and the office would like it to be an option. I let the office know I would submit a feature request.
1 vote -
Put the parent account at the top under "Accounts"
Under the select location location in the portal, the list is organized alphabetically. this causes the parent account to not be at the top and has confused an office. can we put parent accounts at the top and then organize alphabetically?
1 vote -
Emails should show in pt history with txt and calls
Emails should show in weaves patient history. It only shows txt and phone calls and you have to log into the portal to see a history of emails. It is not simple to lookup a pt and see the history of emails sent because you cannot search by name, but by date sent
1 vote -
Weave should recognize and mark all forms of appt confirmation
Weave can only mark one confirmation status in our dental software. So there is no good way to know how a pt actually confirmed (txt, email, phone). Also when you hover over the confirmation status in the weave schedule it does not always match what is selected when you actually click on it.
1 vote -
have a dummy Weave app that mirrors the real one for practicing things
have a dummy Weave app that mirrors the real one for practicing things
We have had a lot of trouble getting our Crystal PM schedule to sync correctly with the Weave online scheduler.
It would be nice to have the same dummy that we had during the initial building out phase.1 vote -
Misspelled "hygiene" when creating appointment types in Portal
Please correct "hygine" to "hygiene". It says imported name so I do not think patients see this, but it is kind of annoying for a dentist to see that.
1 vote -
Appointment Lead Time changed to Hours instead of Days
Our office has noticed that when you put lead time of 1 day it doesn't mean 24 hours later, it means the next day. This means before 12:00AM a patient would still be able to book a appointment at 9:00AM the following day.
I.E. the date is 06/22/2023, a customer/patient would be able to request an appointment at 11:00PM on their/phone computer for a 8:30AM appointment on 06/23/2023.
We don't see those requests until we come in the next morning as those are after hours when the request was made and its too last minute for us to schedule.
I…
1 vote -
Manual Payment Screen
The Manual Payment option is no longer user friendly. It no longer moves to the next field when one is completed and it is difficult to scroll down to the next field if it is not visible. These sound like petty complaints, but it really slows down processing the payment
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1 vote
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Notify all users when there is a problem with integration
I just called to find out why my text reminders weren't working and the agent told me there's a known issue between Cloud9 and Weave that's been going on for a week. Next time it would be nice if all Cloud9 users received an email about this so we know to send manual reminders. Our patients rely heavily on those. It seems like a good idea for Weave to be proactive if it's a known issue rather than waiting for us to figure out there's a problem.
1 vote -
Would love a patient leads list and current patient list.
Would like to keep track of those people who have called interested in our practice and then a current patients list as we need to continue communication with them. We contract with employers and need to be able to keep track of our communications with leads and potential larger business as a concierge and direct primary care model.
1 vote -
Physical Therapy PMS not in drop down menu for integration
We are a Physical Therapy practice We use Prompt EMR for our PMS. I am in the Weave Training Week and was excited to integrate our PMS to Weave. Well, now I cannot because Prompt EMR is not on the drop down menu to integrate. I would like to have this feature. Thank you. Susan R.
1 vote -
Reports for Email Marketing Campaigns.
Hello! I have a customer who would like to be able to print of reports of who email marketing campaigns go out to after they are sent so they can make sure they went to the right individuals.
1 vote
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