Bulk Messaging should default to Active Pts ONLY
Sent my first bulk message, via text. I had support on the phone to make sure I was doing it correctly. Last thing I would want is to make recipients mad. Sent nearly 7000 messages, Weave Rep said it looked good. Come to find out, Bulk Messages include Archived patients. Weave, please understand that most offices communicate with active patients regularly. I cannot think of many, if any, where an office would like to send messages to Archived patients seeing as Archived patients are an aggregate of deceased members, collections accounts, families that have relocated out of the area, and/or patients that have had negative experiences. Default should be ACTIVE PATIENTS. An office should have to filter in and INCLUDE inactive patients, at a minimum. If Archived patients are included in a bulk message draft, a huge window should populate "ARE YOU SURE YOU WISH TO COMMUNICATE WITH ARCHIVED PATIENTS) before someone can send.