Missed Call/Text Text by Departments
It would be great if we can configure Missed Call Text / Missed Text Text auto-messages by Department. This way we can have different wording depending on who they are trying to contact, ex Billing vs Main Line.
3
votes
Cassandra
shared this idea
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Dana Thompson
commented
Agree with this request. Different departments have different office hours and break times. The defined breaks for the 2nd Department are currently unavailable as filter options when setting up a missed text. We also would like to send different messages to clients calling different departments.