Terrible customer service. My office has been dealing with real time insurance eligibility and Weave has yet to resolve the issue.
Terrible customer service. My office has been dealing with real time insurance eligibility and Weave has yet to resolve the issue. When you call the hold time is excessive and they conveniently disconnect the call. No one returns the call, even though they ask you to very your number in case your disconnected. We have 5 offices that are going to remove ourselves from this company!!!!
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Kimberly
shared this idea
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We appreciate this insight. I've forwarded your comments to our leader over Support and she would appreciate knowing more. This will allow her to pull relevant case details and work toward improvements for future experiences. If you're willing to engage with her, she can be reached directly at Corinne.Jeffers@getweave.com.
