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Analytics

How can we improve Analytics at Weave?

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65 results found

  1. Reduce the hold time time

    The minimum time a caller will be in the Call Queu is 1 minute. Would like the option to be 15-30 seconds.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  2. Analytics for the Text Connect feature.

    It would be beneficial if we could see the source of a text message. For example, the text connect feature with data showing how often the widget on our website is used.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  3. Faxes to automatically print

    Right now faxes come through as a PDF that we can print or just view. It would be a nice feature to be able to have faxes print automatically if we want.

    1 vote
    Started  ·  0 comments  ·  Admin →
    How important is this to you?

  4. Online Scheduling Analytics

    I would like to see analytics for Online Scheduling. How many people are sending requests, are they new or existing patients, and how many are accepted or declined.

    2 votes
    0 comments  ·  Admin →
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  5. Dolphin SMS Integration

    Currently, Weave looks at the Dolphin patient tab and identifies the phone type field of Mom's Cell, Dad's Cell, and Mobile as valid fields to use for text reminders. If the field type in Dolphin is Patient's Cell, it pulls into Weave as Other and texts will error out. Can you please add Patient's Cell as another field eligible for SMS texting? Otherwise I need to change over 150 patients in Dolphin.

    1 vote
    0 comments  ·  Admin →
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