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Analytics

How can we improve Analytics at Weave?

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64 results found

  1. Add Abandoned calls category to the physical phones

    Add Abandoned calls category to the physical phones

    1 vote
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  2. Production/Collections Dashboard

    Would be nice to have an additional dashboard similar to SPEAR that integrates production, goals, collections, reappointment efficiency, etc.

    1 vote
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  3. Reviews are sent out to patients that did not show for their appointment.

    We would like the weave system to recognize the difference between a no show appointment and a showed appointment on the schedule with Officemate. We currently have the review feature turned off due to Weave is sending out a review request to patients that did not show up for their appointment.

    12 votes
    3 comments  ·  Admin →
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  4. Form Demographics for addresses need State abbreviations in order to send electronic prescriptions.

    Form Demographics for addresses need State abbreviations in order to send electronic prescriptions. Weave forms has the whole state written out so our E-Rx and Open Dental constantly has to be updated manually. Please include state abbreviations on all addresses options.

    1 vote
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  5. Patient Status Change Notifications

    We want to be able to alert the provider or receive alerts on the computer screen when a patient is marked as checked in from the schedule, to then being sat in chair and then ready for doctor. these are all things we want to monitor and be able to see once they change status

    2 votes
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  6. Live Call Monitoring and 3-Way Call Capability

    Dear Weave Phone Team,

    It would be fantastic if Weave included a feature for live call monitoring and 3-way calling for training and logistical purposes. This would allow managers to listen to employee calls in real-time, providing immediate guidance and feedback. Additionally, integrating a 3-way call feature for client interactions would enhance training by allowing trainees to hear both sides of the conversation and understand the context better.

    Thank you for considering this suggestion.

    Best regards,

    Karina

    1 vote
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  7. Bulk texting a photo

    Being able to bulk text a photo to a entire list of patients

    2 votes
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  8. Create a report that pulls all invalid numbers.

    We are noticing a lot of invalid numbers and our patients can't figure out why they stopped getting texts from us when they have not opted out. It would be great to be able to pull the list so all of the number can be reset to resume text messaging.

    2 votes
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  9. Hold Time

    Would like to see on average how long a person is put on hold. Per Day and per user

    22 votes
    3 comments  ·  Admin →
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  10. Email Campaign - More information

    Email Campaigns - It would be helpful to see how many of the emails are bad, or don't go through. This way we can update our records and see how many of the emails are actually even reaching our patient's inboxes.

    3 votes
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  11. Recall Types

    It would be great to have more than 50 recall types available. We have a lot of reminders set because we are a veterinarian practice that see patients yearly but those patients are also on monthly preventatives and other things that they need to be reminded for. The things they are on also have different weight ranges that we sell these items at because of prices so we have to create a reminder for each weight range.

    2 votes
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  12. Practice Analytics

    Please share your feedback, suggestions, and concerns about Practice Analytics.

    Do vote if your idea is already present. It will help us improve Analytics at Weave.

    0 votes
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  13. I would like Abandoned calls taken out of the missed call %

    I would like Abandoned calls taken out of the missed call %. Our office weighs heavily on missed calls and we cannot control abandoned calls so they should not be included in our analytics. Or give us the option to include/exclude them.

    1 vote
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  14. reviews

    Being able to see which patients your reviews were sent to. I can see how many my office sent out but who they were sent to.

    2 votes
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  15. Team member permissions still allow too much access.

    I would like a permission setting that does not allow the user to access any billing. Right now even the lowest setting "team member" shows everyone how much we are getting in pay outs and allows them to edit billing and payment settings.
    For example, if I have a young receptionist to just take calls and schedule appointments. They should not see this as they wont be sending out invoices nor do they need to know the business income.

    2 votes
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  16. Extension analytics

    My hospital has different extensions for different departments. I would like to be able to see how many calls are going to each extension and how many calls are being answered/missed.

    19 votes
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  17. When a patient cancels an appointment through text, we need for the appointment to fall off our Eaglesoft Schedule.

    On Eaglesoft's schedule page, you will notice that there is an icon in the upper left hand corner of the patient's appointment. If this patient is unconfirmed the icon will remain a "?" If the patient confirms through text, Weave changes the icon to a check mark. However, if the patient cancels the icon does not change from a "?" AND the appointment remains on the schedule. So, from our end (on eaglesoft) it looks like the patient has not responded to the appointment reminder texts. Additionally, if we do not manually remove the appointment from eaglesoft after the patient…

    2 votes
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  18. Google Drive integration for faxes

    Aside from receiving the faxes through the the weave app, we also like to receive them or automatically integrate them into our office google drive. For back up purposes and we're able to track and process the received faxes properly.

    6 votes
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  19. Unscheduled OverDue Patients Lists

    The current overdue list includes patients who are already scheduled. I think it would be extremely beneficial to have a list of unscheduled overdue patients for cleanings and unscheduled treatment list.

    13 votes
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  20. Updating Communication Preferences Timely

    Updating of information from OfficeMate timely to ensure patients that may have confirmed and arrived to appointments, yet decline text and email communications and/or charts are deactivated within an hour of the appointment time, do not continue to receive review requests.

    1 vote
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