Analytics
47 results found
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I would like to be able to pull analytics per extension.
I would like to be able to pull analytics per extension.
1 vote -
Call Analytics in Weave Portal (Website)
Please share your feedback, suggestions, and concerns about Call Analytics in Weave Portal.
Do vote if your idea is already present. It will help us improve Analytics at Weave.
15 votes -
Fix your reports so that the timestamp correlates with the correct time zone and not coordinated universal time.
Fix your reports so that the timestamp correlates with the correct time zone and not coordinated universal time.
Include on your reporting whether or not a missed call was returned. Or at least make it feasible to view the call history from a certain number directly from the analytics screen (versus having to search for the caller in the app to be able to view the history).
Show the extension number/group that the caller selected per the phone tree when there is a missed call so that administrators can identify which department is not answering their phones.
Create a filter…
1 vote -
1 vote
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Number of rings per answered phone call
I'd like to know the average number of rings before an inbound call is answered. Do we get the phone in 1 ring, 2 rings, 2.6 rings, etc. This metric would only be for answered calls and would help me coach my front desk folks and identify shortcomings.
8 votes -
Please follow up with our integration with our patient information system NovaRis. No progress in over a year.
Please follow up with our integration with our patient information system NovaRis. No progress in over a year.
1 vote -
Add two factor authentication
We need two factor authentication for everyone to trust that this will not be hacked!!
5 votesThanks for your feedback. We'll share it with our product team.
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Auto-reminder for updating paperwork
Would love to have an option for an auto-reminder for patients that have not updated paperwork in 12 months. If we could schedule texts to automatically go to those patients, it would save countless hours for our practice.
3 votes -
Could you please consider mapping the name of the officer user to all missed calls that go to a voice mail box
We would like to track where all of the missed calls are going; however the office user name is not currently linked.
Thanks!1 vote -
Admin Analytics by User and Device
I'd like to report on a monthly basis a) User Activity (call duration) by Device, b) Unsync phones (reports which devices are not synced with a user, yet activity is done with no user accountability. c) Phone and App sync error reports which would inform Admin which phones are not registered and don't have a user assigned to device.
4 votes -
Reporting for each tree
We are looking for reporting that would show calls offered and answered and not answered BY tree when we have a couple of options for our phone tree. So press 1 and press 2- how many calls are incoming for each and how many are answered at each. Versus one big total.
1 vote -
1 vote
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We currently use Eyefinity PM with paper charts that scan into ECR Vault and link to EPM profile. Recalls are done with yearly reminders
We would love for the Weave system to base recalls on their last appointment instead of the recall listed in practice management. SR recognizes last appointment the patient showed for instead of only off of recall schedule in PM software. Patients that showed a month ago are getting annual appointment reminders based on a previous, but not latest visit. This would allow us to not manually go into our PM and set a recall as Weave would auto-recognize the last appointment. Thank you!
1 vote -
Server based MaximEyes
Would appreciate the ability for Weave to integrate with server based Maximeyes.com
1 vote -
Text Campaign
The email campaign is a good tool for patients who actually check their email however, working in a pediatric office parents are much more likely to respond to a text. I think the options for who receives campaign texts should be broken down by unscheduled treatment and unscheduled overdue cleaning patients. Those are typically the types of mass texts needing to be sent when filling the schedule.
3 votesWe're adding some filtering enhancements to Bulk Messaging that will help with this!
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Email access
I would like a place to check email reminders instead of or in addition to the monthly email I receive. the ability to look back over months for a particular patient
1 vote -
Phone Survery
Adding a survey at the end of phone calls to get feedback from patients on their experience so far.
1 vote -
memmaker52@hotmail.com
When sending mass emails, I want to be able to have a report generated for what email addresses were sent the email and which email addresses opened the email. Their names should be included on these reports as well. I sent two mass emails yesterday and I am being told people didn't receive them and they are not in the spam or junk folder for them either.
1 vote -
Reduce the hold time time
The minimum time a caller will be in the Call Queu is 1 minute. Would like the option to be 15-30 seconds.
1 vote -
Access to deleting messages
I would like to be able to deny users access to delete text messages. I have employees deleting messages without responding to them and then have no way to track it.
3 votes
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