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Analytics

How can we improve Analytics at Weave?

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64 results found

  1. Call Analytics in Weave Portal (Website)

    Please share your feedback, suggestions, and concerns about Call Analytics in Weave Portal.

    Do vote if your idea is already present. It will help us improve Analytics at Weave.

    25 votes
    38 comments  ·  Admin →
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  2. I would like to be able to pull analytics per extension.

    I would like to be able to pull analytics per extension.

    2 votes
    0 comments  ·  Admin →
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  3. Auto-reminder for updating paperwork

    Would love to have an option for an auto-reminder for patients that have not updated paperwork in 12 months. If we could schedule texts to automatically go to those patients, it would save countless hours for our practice.

    7 votes
    0 comments  ·  Admin →
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  4. Access pending treatment from Schedule

    Right now you have to go to Practice Analysis to find unscheduled treatment. It would be nice if you could see from the schedule who has unscheduled treatment that is already coming in today... (Henry Schein practice analysis already has this feature)

    1 vote
    0 comments  ·  Admin →
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  5. Admin Analytics by User and Device

    I'd like to report on a monthly basis a) User Activity (call duration) by Device, b) Unsync phones (reports which devices are not synced with a user, yet activity is done with no user accountability. c) Phone and App sync error reports which would inform Admin which phones are not registered and don't have a user assigned to device.

    7 votes
    0 comments  ·  Admin →
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  6. We WANT PRACTICE FUSION intergreated!

    1 vote
    0 comments  ·  Admin →
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  7. Reporting for each tree

    We are looking for reporting that would show calls offered and answered and not answered BY tree when we have a couple of options for our phone tree. So press 1 and press 2- how many calls are incoming for each and how many are answered at each. Versus one big total.

    2 votes
    0 comments  ·  Admin →
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  8. Text Campaign

    The email campaign is a good tool for patients who actually check their email however, working in a pediatric office parents are much more likely to respond to a text. I think the options for who receives campaign texts should be broken down by unscheduled treatment and unscheduled overdue cleaning patients. Those are typically the types of mass texts needing to be sent when filling the schedule.

    6 votes
    0 comments  ·  Admin →
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  9. Please follow up with our integration with our patient information system NovaRis. No progress in over a year.

    Please follow up with our integration with our patient information system NovaRis. No progress in over a year.

    1 vote
    0 comments  ·  Admin →
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  10. Add two factor authentication

    We need two factor authentication for everyone to trust that this will not be hacked!!

    5 votes
    0 comments  ·  Admin →
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  11. Could you please consider mapping the name of the officer user to all missed calls that go to a voice mail box

    We would like to track where all of the missed calls are going; however the office user name is not currently linked.
    Thanks!

    1 vote
    0 comments  ·  Admin →
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  12. Access to deleting messages

    I would like to be able to deny users access to delete text messages. I have employees deleting messages without responding to them and then have no way to track it.

    5 votes
    0 comments  ·  Admin →
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  13. I would like to be able to block certain users from viewing phone analytics

    1 vote
    0 comments  ·  Admin →
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  14. We currently use Eyefinity PM with paper charts that scan into ECR Vault and link to EPM profile. Recalls are done with yearly reminders

    We would love for the Weave system to base recalls on their last appointment instead of the recall listed in practice management. SR recognizes last appointment the patient showed for instead of only off of recall schedule in PM software. Patients that showed a month ago are getting annual appointment reminders based on a previous, but not latest visit. This would allow us to not manually go into our PM and set a recall as Weave would auto-recognize the last appointment. Thank you!

    1 vote
    0 comments  ·  Admin →
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  15. Server based MaximEyes

    Would appreciate the ability for Weave to integrate with server based Maximeyes.com

    1 vote
    0 comments  ·  Admin →
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  16. Email access

    I would like a place to check email reminders instead of or in addition to the monthly email I receive. the ability to look back over months for a particular patient

    1 vote
    0 comments  ·  Admin →
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  17. Phone Survery

    Adding a survey at the end of phone calls to get feedback from patients on their experience so far.

    1 vote
    0 comments  ·  Admin →
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  18. Update Weave status mapping for "deleted" appointments in Nextech

    Patients are receiving reminders for deleted appointments that no longer show in the Nextech appointments tab. Since the appointments were deleted and not canceled, we cannot access them to change the status. Along with this, the previously deleted appointments show up on the Weave app under "Schedule" and we cannot change the status of those either.

    2 votes
    0 comments  ·  Admin →
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  19. memmaker52@hotmail.com

    When sending mass emails, I want to be able to have a report generated for what email addresses were sent the email and which email addresses opened the email. Their names should be included on these reports as well. I sent two mass emails yesterday and I am being told people didn't receive them and they are not in the spam or junk folder for them either.

    1 vote
    0 comments  ·  Admin →
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  20. Reduce the hold time time

    The minimum time a caller will be in the Call Queu is 1 minute. Would like the option to be 15-30 seconds.

    1 vote
    0 comments  ·  Admin →
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