Analytics
46 results found
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Recall Types
It would be great to have more than 50 recall types available. We have a lot of reminders set because we are a veterinarian practice that see patients yearly but those patients are also on monthly preventatives and other things that they need to be reminded for. The things they are on also have different weight ranges that we sell these items at because of prices so we have to create a reminder for each weight range.
1 vote -
Updating Communication Preferences Timely
Updating of information from OfficeMate timely to ensure patients that may have confirmed and arrived to appointments, yet decline text and email communications and/or charts are deactivated within an hour of the appointment time, do not continue to receive review requests.
1 vote -
Create a report that pulls all invalid numbers.
We are noticing a lot of invalid numbers and our patients can't figure out why they stopped getting texts from us when they have not opted out. It would be great to be able to pull the list so all of the number can be reset to resume text messaging.
1 vote -
Access pending treatment from Schedule
Right now you have to go to Practice Analysis to find unscheduled treatment. It would be nice if you could see from the schedule who has unscheduled treatment that is already coming in today... (Henry Schein practice analysis already has this feature)
1 vote -
reviews
Being able to see which patients your reviews were sent to. I can see how many my office sent out but who they were sent to.
1 vote -
Email Campaign - More information
Email Campaigns - It would be helpful to see how many of the emails are bad, or don't go through. This way we can update our records and see how many of the emails are actually even reaching our patient's inboxes.
1 vote -
I would like to be able to pull analytics per extension.
I would like to be able to pull analytics per extension.
1 vote -
Team member permissions still allow too much access.
I would like a permission setting that does not allow the user to access any billing. Right now even the lowest setting "team member" shows everyone how much we are getting in pay outs and allows them to edit billing and payment settings.
For example, if I have a young receptionist to just take calls and schedule appointments. They should not see this as they wont be sending out invoices nor do they need to know the business income.1 vote -
Fix your reports so that the timestamp correlates with the correct time zone and not coordinated universal time.
Fix your reports so that the timestamp correlates with the correct time zone and not coordinated universal time.
Include on your reporting whether or not a missed call was returned. Or at least make it feasible to view the call history from a certain number directly from the analytics screen (versus having to search for the caller in the app to be able to view the history).
Show the extension number/group that the caller selected per the phone tree when there is a missed call so that administrators can identify which department is not answering their phones.
Create a filter…
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1 vote
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Please follow up with our integration with our patient information system NovaRis. No progress in over a year.
Please follow up with our integration with our patient information system NovaRis. No progress in over a year.
1 vote -
Could you please consider mapping the name of the officer user to all missed calls that go to a voice mail box
We would like to track where all of the missed calls are going; however the office user name is not currently linked.
Thanks!1 vote -
Reporting for each tree
We are looking for reporting that would show calls offered and answered and not answered BY tree when we have a couple of options for our phone tree. So press 1 and press 2- how many calls are incoming for each and how many are answered at each. Versus one big total.
1 vote -
1 vote
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We currently use Eyefinity PM with paper charts that scan into ECR Vault and link to EPM profile. Recalls are done with yearly reminders
We would love for the Weave system to base recalls on their last appointment instead of the recall listed in practice management. SR recognizes last appointment the patient showed for instead of only off of recall schedule in PM software. Patients that showed a month ago are getting annual appointment reminders based on a previous, but not latest visit. This would allow us to not manually go into our PM and set a recall as Weave would auto-recognize the last appointment. Thank you!
1 vote -
Server based MaximEyes
Would appreciate the ability for Weave to integrate with server based Maximeyes.com
1 vote -
Email access
I would like a place to check email reminders instead of or in addition to the monthly email I receive. the ability to look back over months for a particular patient
1 vote -
Phone Survery
Adding a survey at the end of phone calls to get feedback from patients on their experience so far.
1 vote -
memmaker52@hotmail.com
When sending mass emails, I want to be able to have a report generated for what email addresses were sent the email and which email addresses opened the email. Their names should be included on these reports as well. I sent two mass emails yesterday and I am being told people didn't receive them and they are not in the spam or junk folder for them either.
1 vote -
Reduce the hold time time
The minimum time a caller will be in the Call Queu is 1 minute. Would like the option to be 15-30 seconds.
1 vote
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