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New Weave App

How can we improve our new Weave application?

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7 results found

  1. Don't get rid of Legacy

    Our office cannot use the new experience through weave. We need Legacy. If Legacy is going to be phased out in December 2025 then we will need to find a new provider for communication.

    68 votes
    Declined  ·  44 comments  ·  Admin →

  2. Bring back the old format!

    Can we not have the option to go back to the old format? This new one is NOT user friendly. This is basically the portal on this "app" it has so much information that is not needed that junks up what I do need. It is very slow too. The old version was great and very easy to navigate and this is not at all. I am trying to send a photo text to a patient and it will not work. We have had nothing but issues since the switch.

    3 votes
    1 comment  ·  Admin →
    Declined  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Corey, 


    Sorry to hear you're not loving the new Weave app. I would love to connect with you to understand how we can improve the new application to make it work for what you need. I'm also happy to share some pro-tips you can use to help make Weave more efficient. 


    Feel free to give me a shout if you'd like to set up a time to meet. 


    Payge Kerman, Head of Product Design

    Payge.kerman@getweave.com

  3. Why not ask the users if they wanted to be forced to get a new app and interface?

    Its a bit crazy to think that a company so focused on user end interface decides to do a massive update like this without asking the users if such a thing is needed. If you wanted this to go smoothly, you should've had management get their heads out of the ground and realize that they are not supposed to be sole decision makers for the users if they wanted a huge overhaul to the app.
    Was it necessary? Absolutely not
    Does it help at all? Absolutely not, only when you need to change settings to auto-messages and forms, which is…

    1 vote
    Declined  ·  3 comments  ·  Admin →

  4. info@kostasmiles.com

    WE HATE THIS NEW & "IMPROVED" VERSION OF WEAVE!! It takes longer to collect pymt from a pt in office, to message a pt, look for a pt. In fewer words, NOT EFFICIENT FOR A FAST-PACED OFFICE! PLEASE STOP WITH THE CONSTANT CHANGES, LET'S NOT FIX WHAT'S NOT BROKEN.

    3 votes
    1 comment  ·  Admin →
    Declined  ·  AdminPayge Kerman (Senior Director of Product Design, Weave) responded

    Hi Konstantinos, 


    Thank you for your feedback. If you're willing to share a bit more, we would love to know what is taking longer to collect payment, to message patients, and to look for patients. We are always open to making improvements, so any additional information you can provide would be great. Feel free to email me. 


    Thanks!

    Payge Kerman

    Payge.kerman@getweave.com

  5. Update not going well

    Patients are getting email's that they missed appointments and they did not. Text message with reminders of incorrect dates are going out. HELP

    2 votes
    Declined  ·  1 comment  ·  Admin →

  6. Make Primary Contact Information

    Where is the Make Primary Contact for this number information pulling from?? We have patients who when they call or text it pops up their spouse ( who is NOT a patient nor ever has been, they are just a insurance policy holder) or a DECEASED relative (who is inactive obviously). It makes those people the Primary Contact For This Number. It has never done this before, nor is there any reason it should be happening. So where are you pulling the Primary Contact Info from???

    1 vote
    0 comments  ·  Admin →

  7. Messages icon has to show NUMBER of the unread messages above it!

    Messages icon has to show NUMBER of the unread messages above it!

    1 vote
    Declined  ·  0 comments  ·  Admin →
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