Desktop App
490 results found
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Workstation communication/Messaging
We would like to usse WEAVE as a (instant) messenger on our computers to communicate, from one work station to the next.
9 votes -
Auto reminders to selected schedule colums
Turning off columns for auto reminders only.
3 votes -
Group voice mails
I would like to be able to send group voicemails to other associates in the office.
7 votesWe now have a chat solution that can help with this.
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Open appt notification
We would LOVE to be able to do a mass send out when there is a short notice opening to try and get it filled. For exampe: you generate a list of patients that you would like a mass text to be send to at the push of a button. Instead of have to contact each patient and using so much time trying to fill an appt time at short notice. The patients who are interested can be prompted to contact us by phone or reply to the message. It is the only option about other systems that we think…
17 votesWe will be beta testing a Quick Fill feature in the coming weeks. If you are interested in taking part in beta testing please respond to this beta and we’ll let you know when it is ready.
Thank you
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Excluding appointments from text reminders
We use dentrix and put reminders (such as lab due dates and payment reminders) and appointments to reschedule in the appointment book in a side column. The previous 2 text reminders systems we have used have let us exclude this column. I have been watching your training videos to try to figure out how to use weave text reminders and keep track of this information, without sending the patients texts. I have been trying to use your "follow up" system, which solves some of the problem. It would be really nice to exclude text reminders from being sent to a…
2 votesWeave can exclude columns. Please contact support to get this set up: www.weavehelp.com.
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Open to Patient File Instead of Family
It would be amazing if, when you jump to Patient File, it would take you to THAT patient instead of to the Family.
2 votesTo open to the contact/patient instead of the family, click on the icon or picture next to the patient name. Clicking the row will open the family view.
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turning off Inactive Patients
Turn off texts and emails going to "inactive" patients for overdue recare appointments et all
1 voteThis was just changed. It should no longer send to inactive.
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access voicemail from another phone/location
You should be able to call in from a remote location to pick up your messages. Not have to ONLY be able access through email or directly from the phone.
2 votesOur mobile app will allow you to do this now!
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;AOSIHGFIOPZSDH
WE WERE WITHOUT PHONES ALL MORNING BECAUSE OUR PHONES WEREN'T SYNCED WITH YOUR NEW PHONE SYSTEM. WE RUN AN EMERGENCY SERVICE AND THOSE PHONE CALLS THAT WE MISSED COST US ABOUT $15 A PIECE. THIS IS UNACCEPTABLE. I AM NOT NEW TO THE OFICE BUT I AM NEW TO THE MANAGER POSITION AND MY FRONT OFFICE STAFF IS TELLING ME THAT THEY HAVE MANY FRUSTRATIONS WITH WEAVE. I HAVE HAD A FEW IN MY SHORT TIME HERE, MOST PRESSING WAS WHEN OUR MESSAGE OVER THANKSGIVING WAS INDICATING THAT WE WERE A DIFFERENT OFFICE, LET ALONE DIRECTING EMERGENCY PATIENTS TO THE…
2 votesThanks for the feedback. I have passed it on to our customer success team.
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Auto reminders for patients that are past due
auto reminders sent out at 3 and 6 months for patients that are past due for hygiene
7 votesWe have a recall service now that is part of Weave!
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Patients that are scheduled are on the overdue patient list
I just realized that your over due patient list doesn't take away patients that ARE scheduled. So now I have to filter through all of my patients to even see if they're scheduled so I'm not bothering someone that actually IS scheduled.
7 votesThanks for the feedback!
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Ways to make Weave more user friendly
Please allow Weave to run continuously during the day, the timing out is irritating.
Please add call forwarding to the Weave Phone App
1 voteA change was made to make the timeout window much longer. Thanks!
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Please incorperate Orthotrac so that when patients confirm it shows in orthotrac
Intergrate Weave and ortotrac so that confirmations show in both and you do not have to manually do it
1 voteWe are integrated with Orthotrac as well as writeback confirmations.
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we would like email to confirm in dentrix
please allow patients to reply by email
1 voteThis is now possible in the newest release!
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Improving awarenes in unwanted calls (#'s)
Hi guy's,
Boris here from Heavenly Smiles Dental. Solusitor calls (previously denied requests for service or no accounts with us) can be a down time for dental practices. Can calls from the same numbers (unwanted and previously regected or unwanted-to have its own link and come with previous regected note? I dont know just an idea. Will help to forward those call directly to designated voice mail(solusitors) stating: Thank you for calling we are assisting other patients at this time and appolojise for the incoveniance. We strive to deliver the best service to all of our patients. Please leave a…2 votesAdded the option to block calls from our Portal.
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Unread texts appear at the top of the list
It would be incredible if all unseen texts appeared at the top of the list instead of lost throughout. While it's helpful that the blue dot signifies they are unread, they still get lost within the many others that are sent throughout the close of business. When we arrive in the morning there are tons to scroll through to find ones unread.
2 votesThere is a button on the message screen that allows you to filter your messages and see the unread ones only.
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Text scroll
After you send a text I don't like how it scrolls to the top of your first conversation and I have to sit there and scroll back down forever. Thanks!:)
8 votesFixed. Thanks for the feedback.
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Adjustable time for review texts
We have suggested this in the past and want to know if there has been any progress, but our patients are still saying how awkward it is to get the text asking them to review our office while they are still in the chair. It is also incomfortable for the assistants as well. Is there any way to set the time of when they go out differently?
2 votesDone!
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Add Picture to User Account
how do i put a picture on my weave account?
2 votesCall us!
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20 Minute Reminder
20 minute early option for reminder texts. Have the ability to turn on a setting that will inform patients to arrive 20 minutes earlier for any pre-registration or care.
3 votesWe have recently completed some improvements to our appointment reminders which allow you to send specific reminders to patient with a specific appointment type.
If you have any questions please contact Weave support.
Thank you
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