Desktop App
10 results found
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Treatment Plan Reminders
Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!
7 votesThis will take a while to complete, but work is under way to move forward!
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Multi-location reminders
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Auto remindersWhat pain points/suggestions does the office have?
Office would like to have the ability to duplicate reminders across multiple locations. They have 4 locations that have fairly complicated reminders set up, and they would love to be able to just set them up under one location and then copy/paste them to their other locations.2 votes -
Texting "Cancel" Prioritizes that Message
Which Feature does this pertain to?
MessagingWhat area of the Feature?
Cancelled appointment messagesWhat pain points/suggestions does the office have?
Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.2 votes -
Quick fill numbers
Our office uses quick fill but we only offer one time slot at a time. Can we get rid of the numbering system? It looks odd that there is a 1. in the middle of our message
2 votes -
BETA: Filtering messages to see unread and read but not responded texts.
In the new Beta application, you can only filter read, unread, delivered, and undelivered texts whereas the old app your unread texts and read but not responded texts are filtered automatically.
I want to see an option to see read but not responded to texts. It will be easier to track texts that need a response or not. It's hard to scroll through 10 texts to find a message that you have to respond to. Also please bring back tagging text chains as it help with assigning a task to a team member.
1 voteThis should be done in the next week!
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auto messaging technical error with Eaglesoft
Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…
1 vote -
Have tags notify the assigned person desktop+mobile app
When you assign a tag to a message, the person/people assigned to that tag should receive a notification (like a call pop or like a team chat does) that informs them that a message was tagged for them. Right now we each have to check daily to see if we were tagged in anything, which is very slow for patient communication.
1 vote -
Manage Direct Messaging Capability at User Level
Manage Direct Messaging Capability at User Level - ability to turn on or off this function in User Management. Would like capability to turn it off if needed and the ability to audit text messaging between team members either thru the desktop app or via some reporting capability.
1 vote -
Pre-tag and filter messages sent from Auto-message rules to be managed in all tab
The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.
1 vote -
Reminders for same-day changes
Hello, I need to have some resolution for this, the way that reminders queue up is an issue, if a patient calls day of appointment ad moves up earlier, then they could receive a reminder after the appointment time has passed for that appointment... I do have a specific example to give. a patient today was scheduled at 4pm, moved up to 11:30am. the time that the appointment was moved was 9:46 am. At 2pm today, a reminder went out for 11:30 am, when the appointment time was past. We need to be able to modify the reminder in the…
1 vote
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