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  1. Templates

    I would like to be able to customize the "custom" templates. I would like to change the names to fit the messages, as well as the option to add more templates.

    195 votes

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    Started  ·  100 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Texting Multiple Numbers

    When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.

    68 votes

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    19 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Text message Assignment

    Assigning text messages to specific employees for them to be able to check who they were talking to.

    PLEASE!!!

    57 votes

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    Under Review  ·  12 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Export Text Conversations

    A way to export a whole text conversation would be great! For our business, sometimes we need to provide these to the court, and having a simple way to compile and save a conversation would save SO much time and energy.

    22 votes

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  5. SIGNATURE ON TEXT MESSAGE

    SIGNATURE ON TEXT MESSAGES, PLSSSSSSSS

    17 votes

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  6. Enable Manual Texting for Home Number

    We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.

    16 votes

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    Planned  ·  7 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Patient Communication Preferences

    As a long time, former Solution Reach client, the number 1 request we want is the ability to see our patients' communication preferences for text and email. We need to be able to disable either or since patients have already communicated to us their preference. This would be SUPER helpful.

    Also, allowing us to customize our Auto Reminder email content on our own (without having to call support) with the ability to send test emails to ourselves would be help.

    11 votes

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  8. Send Missed Call Text to Abandoned Calls

    Would really like the "missed call text" to go out to ABANDONED calls even more than the "missed ones." if they made a selection so the appt was "missed" then they almost certainly left us a message. It is the Abandoned calls that we are more concerned about!

    11 votes

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  9. Show Phone Number on Texting

    I would like received messages to show the phone number from which it was sent to know what number to call or who is receiving the messages I send or when I need to call.

    11 votes

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  10. Choosing between 2 numbers in one account

    Recognizing 2 different numbers on an account so we can choose which one to text instead of just the primary number

    9 votes

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  11. Video text

    We would love to have the ability to send a short video text through weave like we can pictures.

    7 votes

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  12. Auto texts for abandoned calls

    It would be great if we had the ability to set up automatic texts for abandoned calls like we can with missed calls.

    7 votes

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  13. Texting Data Reports

    I would like to be able to run reports on the texting feature to get a better idea of the utilization. The call data is great, and if we could get something similar for the texting feature, that would be very helpful!

    6 votes

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  14. Removing Tag automatically once a text message conversation has been marked complete

    It would be very helpful to have the tag that we assign to a patient's text message conversation removed automatically at the end of each conversation because it won't always be the same TAG for that patient and it gets confusing to know whether something is really for a particular person or not

    5 votes

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  15. Edit Text for Digital Forms Template

    We need the ability to edit the text message that is sent with digital forms templates. We do not like the automated text message that is sent with digital forms.

    5 votes

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  16. Online Webchat synced with the WEAVE text service

    Could there be a way to just set up a text widget separate from the scheduling widget?

    I would like to be able to have our team communicate easily with those reaching out via our website but not have to go through the setup of the scheduling widget.

    4 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Filter "Undeliverable" Text Messages

    With the new text message update, we are receiving "undeliverable" messages back from those numbers who have opted out of texts. This bogs down our messages. Every day we are weeding through 80+ messages that are "undeliverable" because they have opted out of texts, all while new texts are coming through. It is overwhelming. If there was a way to set up an automatic filter to filter those messages out so that we can take care of the more important messages, (cancellations, ordering, etc.) and get rid of those as we have time, that would be helpful.
    Thank you!

    4 votes

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  18. We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!

    This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it

    3 votes

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  19. Opt out issue

    When a patient opts out of texting by STOP, then Weave needs to No longer send them the missed call text when they miss a call. I have several patients that keep saying STOP every time we miss their call and it automatically sends the missed call text. They don't like that.

    3 votes

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  20. Auto-populated Text While Submitting Forms

    Good afternoon, after speaking with Weave customer support, our office realized that there is no easy way to create a new auto-populated text or e-mail message when creating a new form. For example, a photograph release form auto-populates a "Hi, NAME. We look forward to your upcoming visit", instead of something like "Hello, thank you for agreeing to use the photos on file." If there was a way to edit the text sent from the Weave desktop app through the create a form or create a packet settings, it would be extremely helpful. Thank you very much for looking into…

    3 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

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