Desktop App
58 results found
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Edit "opt out" message
We need to be able to customize the "opt out" of texting message so that people realize that they will no longer receive appt reminders. We have patients opt out and then we have to call them to remind of appts and they wonder why they don't get text reminders any more. It defeats the main purpose we have WEAVE.
1 voteMost of this will be solved when we finish the work on communication preferences. This approach is untenable though - we have too many message types for this to work effectively.
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text
In the text message section - Can we get a separate "outbox" for the messages that were sent and one "inbox" for received texts?
1 vote -
Read/Unread Messages
Bring back "Read" and "Unread" messages please!
1 vote -
SMS recognition
It would be really cool if WEAVE could automatically recognize telephone numbers that are sms and don't require being keyed in a specific spot . Solution Reach had this capability. It just helped us save a step. =)
1 vote -
preappointment message
We are using the preappointment scheduler in Crystal PM and we need Weave to send out a pre appointment reminder message . Please advise
1 vote -
Pushing Manual Texts
Weave Messaging v2 Beta - this version will not allow a manual text without a # being entered into our patient software. Some of our parents do not want to receive texts except for the day before, or a non-custodial parent needs a manual text the day before. The Beta version will not allow a manual text if the # is not entered as a text...I tried to add the # in our system, refresh with the intent to use Weave then remove it, but Weave does not refresh that quickly and I cannot leave the # in as the…
1 voteBeta is long over
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alert for inoperative settings
Our office had set up another automatic reminder to go out the night before to warn our patients of the construction blocking one of the mail roads used to get to our office. We had set the message to go out 5 pm the night before and had also previously set up our wellness forms to go out at that time too. when we came to the office Monday none of the construction alert text went out so we changed it to 6 pm thinking it was overwhelming the system with text to go out at the same time. When…
1 voteFor this scenario, the best approach is to use the Schedule bulk messaging feature to send a mass manual message to those who are on the schedule for a given day.
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sound notification for optical
Our opticians are having a difficult time seeing the incoming text pop-ups because they are busy and not always looking at a computer. Could there be a unique sound notification connected to them? It would be really great if the sound could be linked somehow so that it only pinged if it were an optical patient. (We have curbside stuff going on constantly and the texts would be pinging all the time.)
1 vote -
Decipher numbers 5 & 6
The Colors you use for your script is hard to decipher between the the numbers 6 and 5 and sometimes the 8. Maybe if the font were bigger there wouldn't be a problem. Thanks
1 vote -
New Text to Patients
Don't like the new text coming to patients right after they reply yes to an appointment reminder saying to Reply STOP if you don't want texts. Two patients mentioned to me today that it is very confusing to them and makes them think we are asking them to reply stop and that it has something to do with not getting another text about the specific reminder. Why did you add that new text? Obviously they want to do texts or they wouldn't have replied to our appointment confirmation. It's very confusing to people.
1 voteWe are required to provide the STOP option, per industry standards that are enforced by Verizon, AT&T, and T Mobile.
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Messages for Quick fill
It would be great to have more than one message for the Quick Fill List.
1 vote -
Addressing patients using proper Title
Please add a bubble for "title" on patient reminders. The way the reminders go out is too casual and not really nice especially to older or accomplished people. You should be able to address patients formally conveying respect. Dr., Mrs., Mr., Rabbi, etc.
1 vote -
A new way to send appt reminders and images
I have a theory. It seems no matter how texts are sent to patients with appointment details, they still are not actually reading them. This results in patients showing up at the wrong time and other preventable issues that are ultimately resulting from the patients failure to read the confirmation message.
My theory is that people are more likely to read information in the form of a graphic/image. I wonder if we can test a feature where appointment Day, DATE, and Time can be presented in a simple image format, rather than in text format. Almost like an instagram post.
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1 vote -
Blocking certain procedures for text
We would love to be able to put in a single dental code or description to NOT get text messages, instead of having to pick all upcoming appointments with the procedure in it. For instance any appointment with a D9420 or ProfHosCall will not receive a text message from us
1 vote -
Texting Queue for Empoyees to know message is being worked
When using the texting tool, it would be nice to know or be able to see if another employee is using Weave and in process of responding to the patient text. We have sent duplicate messages from different employees to the same patient because Weave didn't update quick enough or we could not tell another employee was in process of answering patient text message.
1 vote -
Text Message Documents via link
Ability to upload a doc to weave and send it as a link through weave text messaging.
1 vote -
Personalize Missed Call Text
Feature Request: Is there a way to have the patient's name added to the Missed Call Text, like in the Automatic Reminders?
1 voteSince this won't work for non-contacts, we won't be looking into this one anytime soon.
Matt Schultz
Weave Product Management
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see all communications sent
we need to be able to click on a patient and view all communications sent out to them. Reason is if they say they never received a text, we can go look and see on which dates they did receive a text. this is a frustration that we have right now, we were able to see this on revenuewell.
1 voteCommunication history can be viewed from the Patients App | History
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