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  1. keeping text messages actionable

    The messages go to "all" once they are answered. They should stay "actionable" until the user archives it manually

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  2. MANUAL TEXT MESSAGES NOT BEING SENT AND WE NEED TO KNOW WHICH ONES WE NEED TO RESEND AGAIN

    9/27/21 Hey, so you're weave desk app is all screwed up and your colleagues have been trying to fix your weave software problem since last week, but our MANUAL TEXTS are NOT being sent!!! YOU MUST HAVE a program showing all the text messages we sent manually on a daily basis if we ask since we have multiple users in our office, and we ALL NEED TO KNOW WHICH MANUAL TEXTS HAVE NOT BEEN RECEIVED BY OUR PATIENTS. ALSO YOUR CUSTOMER SERVICE DOES NOT ANSWER THE PHONES UNTIL AN HOUR LATER. BAD SERVICE!!

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  3. Auto reminder status

    When using the automatic reminder feature the status changes to C for confirmed once the patient confirms. We also need the status to change to T for text when the reminder goes out. Then after the patient confirms it would still change to C for confirmed.

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  4. Messages not working

    I logged in this morning to Weave not fully functioning. I cannot access my messages to communicate with my patients. Weave has never had this error in my experience with it. I hope this is fixed soon. I restarted my computer to see if that would help but it did not.

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  5. New pt exam

    First- the method to leave feedback is horrible and too many steps. It seems like you done want feedback....
    Second- I would like an option to add a text/ email for New patient appointment. It seems you have "New patient prophy" as an option and per your Tech support it is associated with a "Prophy" code in eagle soft. You also have a "Prophy appointment" option that is ALSO associated with a "prophy" code. So neither one of those are suitable. It would be helpful if the "New patient Prophy" was associated with The COMPREHENSIVE EXAM CODE in eaglesoft to…

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    We should be pulling in all appointment types from Eaglesoft, so if there's a type you're not seeing, would you contact our Support team so they can investigate further?


    Thanks,

    Matt Schultz

    Weave Product Management

  6. Opt out and Cancel

    If you add "Text STOP to unsubscribe" then that is the ONLY word that Weave should recognize.

    If a patient responds CANCEL to CANCEL an appointment, not opt out of text messages; it stops all future text messages for that patient and possibly the entire family. Then, we as offices, get yelled at because that family didn't get their text message reminders, simply because they used the word CANCEL instead of STOP.

    This needs to be fixed ASAP. I am tired of getting yelled at and missing appointment opportunities because your technology should only recognize the word STOP!

    1 vote

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  7. App catered to veterinary hospitals

    Weave offers services to veterinary hospitals, but much of the Weave platform is for human medical groups.
    Please make the app be able to send messages with the pet's nae listed instead of the pet owner..ex: instead of [first name] as the fill in..detect the [pet's name].

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  8. Patients that are seen as two appointments only need one reminder

    Hello again,

    We have patients that have both a cleaning and restorative. When I want to remind people of their appointment the following day and I tag only unconfirmed but I can't remove anyone who has double appointment so they get multiple texts. Please take a look into this.

    Thank you

    1 vote

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  9. Tag specific people on text messages that come in.

    We have a few people in this office, like most do. It would be nice if there was a way to tag someone or send someone a notification that they have a message specific to them. This way they don't have to go through all the messages again to see if any are for them.

    1 vote

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  10. Grouping certain patients

    We have a massage therapist who works part time at our clinic and he has a handful of clients he has to keep up with compared to the many that we do as a clinic as a whole. He asked if there was any way he could somehow group his clients in Weave so that he doesn't have to search through all the texts for the entire clinic.

    1 vote

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  11. specialized appointment reminders

    The advanced filters on appointment reminders leave much to be desired. I would really like to be able to send a reminder to all appointment on my scheduled that are for SEDATION for example. Regardless of what else they are scheduled for I need everyone with that code to be included in the reminder or to be able to exclude that same way. As it stands I have been told by several techs that this is not possible. ALSO not being able to change the titles of the text templates ( and only having 5 available) is very frustrating. I…

    1 vote

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    This should be able to be done already by using filters - likely by using Sedation in the Appointment Type filter. If not, please reply to this message so we can discuss further!


    Matt Schultz

    Weave Product Management

  12. Text messages sent to land lines

    Text messages are being sent out to land line numbers. We have these numbers in the home phone number of our Crystal Practice management system. Would you check into sending text messages to cell phone numbers only? Also, patients who have missed appointments are getting survey links for them to rate their visit, that they did not even show up for. Would you check into fixing this, also? Thank you!

    1 vote

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  13. Messaging error

    The new Weave text messaging does not allow you to make a message unread and then hit the back arrow. Once selected, it reopens the message before taking you back to the home page

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  14. Business Admin

    The "actionable" messages showing up as unread is very confusing. As I look at my messages it shows I have 62 that needs to be addressed when in fact thats not true at all, after thew last update its showing under the actionable tab and thats not the case.

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  15. Notification on messages

    The messages module doesn't take away the notification number after reading the message. It makes it look like there's still messages that need to be handled, when really it can be something as simple as a text message that says "Thank you" We are not going to respond to that message any further and it does not need to keep a notification. These used to automatically go away once the message was read. Now they do not.

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  16. Easy provider reschedule notice

    Hello, I would like to suggest : If a provider is out of the office due to illness, that I can send one text out to just her patients at the same time. It is more convenient than sending individual texts. We were able to do that with Lighthouse. Thank you for your consideration. Candy

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    This is available in the Schedule feature of Weave - you can easily send a mass text to everyone on the schedule for a given day. There is a filter for practitioner (as well as other filters).


    Thanks,

    Matt Schultz

    Weave Product Management

  17. Save the Date Reminders send too early in AM

    Our save the date reminders sent this AM at 6:30 for patients we scheduled yesterday. We think this is too early for our patients to receive the reminders in the AM. It would be helpful if the Save the Date sent within the hour after scheduling or if we could schedule them ourselves to send the next morning at a more acceptable time like 9am.

    1 vote

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  18. automatic notification dismiss

    It would be helpful for the notifications to automatically dismiss when someone in our office replies to the notification.

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  19. Autotexts removing text notifications.

    We have patients texting us but then an auto message is sent to them and then we aren't notified of their text anymore. Some of these texts are about emergencies and some are accepting appointments etc. When these text messages have an autoresponse sent we lose the notification and have completely neglected emergency patients AND had people double booked and show up with no appointments on the schedule because they have accepted an appointment but we didn't see their response because the notification was removed due to the auto response. We need the auto response on but CAN NOT have…

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  20. Appointment reminders

    Appt reminders- We would love a feature for appt reminders giving us the ability to choose what days our reminders are sent.
    Example: We manually choose Thursday for our Tuesday reminder to be sent.
    It would greatly benefit our office needs...

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