169 results found

1. "Unread" texts option

   An issue we're running across is when team members check a text message and don't have time to respond- can you make an option where you can "unread" a text so that it still has an alert to it? Thank you

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2. Notifications

   maybe make the notification box able to move anywhere on the screen. Also make it able to be easily closed

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3. Picture and video text

   I really need to be able to send documents and videos via text. I know a lot of offices doing this seamlessly via Podium. Why can't Weave do this? This is a big part of my new patient process and need this feature as soon as you can get it.

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4. Questions about WEAVE

   Hi, I have a few questions: Q.#1 Is it possible for WEAVE, "NOT" to send emails to patient under 18 years of age?? Q.#2 If the patient lists "None" in the field for email address, is it possible to then not send that information on the summary each day. (When we type "None" into their patient information page in the space for email, it means we have talked to them and either they choose not to receive emails or they do not have computer access). Q.#3 Are there cookies/"pop-ups" loading when I open the WEAVE box in the AM? I am seeing ads in the morning when I open the app. Please remove this from the app. Q.#4 Why would WEAVE be listing "failed" on the daily summary sheet? We are asking all patients to confirm email address when listed as failed. More times than not the patients are confirming the address we have is correct......why would this be happening?? Q.#5 Is it possible to include middle initial ? we have patients with the same first and last names in the system. Q. #6 When I am typing a TXT message to a patient...if the phone rings I LOSE ALL TXT....How do I save the TEXT and then answer the phone and go back to the TXT I was writing?? Q.#7 The time stamp is incorrect under the "Scheduled Alerts" how to I correct this? Q.#8 Would it be possible to have the TXT listed in the patient chart notes? Please give me a call @ 952.884.5361 Diane and let me know how to resolve these issues...Thanks in advance for your prompt attention to these questions....We appreciate all you do to help make this a smooth transition for our patients when updating their charts. Have a sunny day!!

   Hi, I have a few questions: Q.#1 Is it possible for WEAVE, "NOT" to send emails to patient under 18 years of age?? Q.#2 If the patient lists "None" in the field for email address, is it possible to then not send that information on the summary each day. (When we type "None" into their patient information page in the space for email, it means we have talked to them and either they choose not to receive emails or they do not have computer access). Q.#3 Are there cookies/"pop-ups" loading when I open the WEAVE box in the AM? I… more

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5. Moving the notification box

   The notification/incoming calls/unread messages the box now appears in the top right which blocks part of our dental software screen and doesn't allow us to switch days on the calendar unless we close Weave.
   Multiple patients complaining that they responded confirm to messages but are still receiving the confirmation needed text.

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6. small flashing icon

   It would be nice if a flashing symbol showed in the icon bar to notify of patient communication instead of the whole screen (it always interferes with work)

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7. Pop-up reminders for individual patients.

   I want to be able to set individual and specific task reminders for a future date for patients. Reminders to tell me to do some sort of follow-up call or task related to the patient. Then a pop-up or something will appear in the Weave desktop app and it will, well, remind me to do something.

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   Completed  ·  steve.roberts responded

   Follow-Up reminders can be assigned to a specific patient through Follow-Ups on the Patient Profile.

8. Customize reminders by individual day of the week

   Please add the ability to control reminder messages individually by day of the week, not just by number of days ahead of appointment. For instance, since we are closed Friday-Sunday, we want our Monday reminders to go out on Thursday so we have time to try to fill any changes while we are here. We have to set up all reminders for 2 days before appointment. So the way things are set up now, our Monday reminders don't go out until Saturday, which doesn't give us the chance to fill changes while we are in the office.

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   Completed  ·  Weave Product Team responded

   We are currently beta testing a change to our reminders that will let you choose which days reminders will send.

   If you’re interested in getting beta access to this feature please respond to this email.

   Thank you

9. Have text feature on website where patients can directly communicate with office using text from the website

   Hello!
   We are an endodontics office using TDO software which is not compatible currently with weave. Patients cannot making appointments through weave. However, having the feature of being able to auto-text patients when they call has been awesome feature! It was actually the selling point for our office getting weave.
   It would be of TREMENDOUS AID to any specialist practice or even a generalist if weave can implement a way directly from the website, patients can immediately be able to communicate to the office using weave text! This will aid in further capturing more patients if their questions were answered without them actually having to call first. Hopefully weave can consider adding this feature in the next wave of updates as I believe this will be a game changer for healthcare practitioners improving communication with patients making weave pinnacle to being the first to do it!
   Sincerely,

   Dr Derek Ego-Osuala

   Hello!
   We are an endodontics office using TDO software which is not compatible currently with weave. Patients cannot making appointments through weave. However, having the feature of being able to auto-text patients when they call has been awesome feature! It was actually the selling point for our office getting weave.
   It would be of TREMENDOUS AID to any specialist practice or even a generalist if weave can implement a way directly from the website, patients can immediately be able to communicate to the office using weave text! This will aid in further capturing more patients if their questions were answered… more

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   Completed  ·  AdminMatt Schultz (Group Product Manager, Weave) responded

   This is already available via our Text Connect product! It's a part of Online Scheduling and allows the patient to initiate a text conversation directly from your website. Their message will go to your instance of Weave and then your reply will go to their mobile device, so they don't need to stay on the website for your response.

   
   

   Best,

   Matt Schultz

   Weave Product Management