17 results found

1. Fix pop up window so we can see all the message, or resize it.

   Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.

   11 votes

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

2. 2 day reminders

   To whom it may concern,

   We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and we would have to set it up for 3 days prior since weave doesn't recognize business days. If we mark closed on Saturday and Sunday then the system should be able to recognize 2 days prior to those days being closed.

   We need our Monday appointment reminders to be sent out on the prior Thursday and we need our Tuesday appointment reminders to be sent out the prior Friday. I know it is possible. Can someone help our office?

   To whom it may concern,

   We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and… more

   10 votes

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   Request Received  ·  sean.foster responded

   
   

3. MOBILE VS DESKTOP

   Would be nice if the desktop and the mobile app had the same capabilities. You can see who you are sending a bulk message to and can click the patients the that you want to exclude on the mobile app but not on the desktop. You can create message templates on the desktop but not on the mobile app.

   7 votes

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

4. Message templates on phone app

   It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.

   6 votes

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   Request Received  ·  sean.foster responded

   
   

5. Update notifications

   When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified

   5 votes

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   Request Received  ·  sean.foster responded

   
   

6. Group Text

   Group texting. We would be using it internally to communicate with our doctors who are on the road and have bad reception. A text makes it to them but chat may not.

   5 votes

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

7. We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!

   This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it

   3 votes

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   Request Received  ·  sean.foster responded

   
   

8. Filtering text messages - filter by "has attachment"

   We would like to be able to filter text messages to only return messages that include attachments. Thanks!

   3 votes

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   Request Received  ·  sean.foster responded

   
   

9. Turn off text messaging for specific users

   I want to be able to toggle calling/texting capabilities on and off in the mobile app for my employees

   3 votes

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

10. Bulk text for only certain patients on schedule

    Would love to be able to go into schedule and highlight or check certain patients that need to have a bulk message sent to them. Example: Patients that need a medical update form.

    3 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

11. Trap and log messaging errors

    Log messaging errors and allow admins (us) to see them. We have two patients whose recall messages did not go out when other patients did on the same day. Tech support said they have no way to debug this as there are no error logs and that sometimes messages are missed.

    2 votes

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    Request Received  ·  sean.foster responded

    
    

12. Sync all history from Weave to Cornerstone once client profile is made

    We need Weave to attach to the client profile the calls and texts made prior to the client being set up in Cornerstone. For example:
    
    The client history has the first text at 4:35 p.m. but it was actually at 12:51 p.m. so it's not attaching previous texts and calls to the client history. Her first call to the clinic was at 12:30 p.m. I know that I can scroll back through her messages or as an admin go to the portal to look at call history. But this is not efficient for the staff. Since there is a log table it should be able to query the log table when building the client history for the phone number and insert those records as well so we can find the whole history in one place.

    We need Weave to attach to the client profile the calls and texts made prior to the client being set up in Cornerstone. For example:
    
    The client history has the first text at 4:35 p.m. but it was actually at 12:51 p.m. so it's not attaching previous texts and calls to the client history. Her first call to the clinic was at 12:30 p.m. I know that I can scroll back through her messages or as an admin go to the portal to look at call history. But this is not efficient for the staff. Since there is a log… more

    1 vote

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    Request Received  ·  sean.foster responded

    
    

13. Save the Appointment Date/link to calendar

    I spoke with Weave and Revolutionehr regarding the ability to use the
    Save the Date Reminder Feature with Weave.

    Please see the email below. This is a feature we are very interested in
    and hope the Weave and Revolutionehr can

    integrate this. I'm sure other Optometry practices will appreciate it
    as well.

    Hi Karen,

    Thanks for reaching out to RevolutionEHR customer support about your
    Weave integration. At this time the Save the Date Reminder link is not
    part of the integration with Weave. Weave would need to request the
    additional feature directly to us at partner-support@revolutionehr.com
    so our engineers can work with them on something like this. If the
    integration becomes available we will be sure to let all of our users
    know.

    If there is anything else I can help you with, please let me know.

    Best Regards,

    Kat

    Kat Carroll

    Partner Integration Specialist

    877-738-3471 EXT 2

    customersupport@revolutionehr.com

    I spoke with Weave and Revolutionehr regarding the ability to use the
    Save the Date Reminder Feature with Weave.

    Please see the email below. This is a feature we are very interested in
    and hope the Weave and Revolutionehr can

    integrate this. I'm sure other Optometry practices will appreciate it
    as well.

    Hi Karen,

    Thanks for reaching out to RevolutionEHR customer support about your
    Weave integration. At this time the Save the Date Reminder link is not
    part of the integration with Weave. Weave would need to request the
    additional feature directly to us at partner-support@revolutionehr.com
    so our engineers can… more

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    Request Received  ·  sean.foster responded

    
    

14. overdue account

    I created a ticket to have the overdue balances looked at, 0-30 shows up as overdue and it should not. I sent a collection text to a patient that was here a day or so ago and noticed it says overdue balance. It should only say that if
    it is past 30 days, not day after someone was here. It is embarrassing to us and the patient. It was suggested to send this to feedback. Hopefully this can be given high priority attention, as you can imagine the patient was offended. See attached screenshots of someone's account from yesterday.

    1 vote

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    Request Received  ·  sean.foster responded

    
    

15. Multiple Statuses that Send Auto Texts for Order purchases

    It would be great to have more than two options (currently Received and Dispensed) under the Eyewear Mapping Status section that send out automated text reminders. For example, when we mark a glasses order as "Remade" in our patient management system it would send out an auto text reminder letting the patient know their order is being remade (the text would be one the office has created under the auto-reminders section). Also, an option to customize the names of our "Custom 1" and "Custom 2" text templates and the option to add more than 2 customizable text templates would be awesome!!

    It would be great to have more than two options (currently Received and Dispensed) under the Eyewear Mapping Status section that send out automated text reminders. For example, when we mark a glasses order as "Remade" in our patient management system it would send out an auto text reminder letting the patient know their order is being remade (the text would be one the office has created under the auto-reminders section). Also, an option to customize the names of our "Custom 1" and "Custom 2" text templates and the option to add more than 2 customizable text templates would be… more

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    
    

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    
    

    Again, thank you for taking the time to help us make our products better.

    
    

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    
    

    www.weavehelp.com.

    
    

    Thank you, and we look forward to working with you in the future.

    
    

    -Your Friends at Weave.

16. Appointment date and time in Bold

    Can you please make the appointment date and time in bold! Thank you

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

17. Patient names on messages

    It's very confusing when you call a patient or receive a message from a patient and the message doesn't have the correct name on it. For example I called my daughter in law this morning and the message has my 3 year old grand son's name on it. Other times is has a completely different name on the message that's not even related to the family!

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.