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  1. Unsubscribed Emails

    There needs to be a way to see the list of unsubscribed individuals, so that we can remove their e-mails from our system. It doesn't make sense for it to tell me how many unsubscribed if I have no way of removing them.

    49 votes

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    Request Received  ·  11 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Voicemail Transcription

    Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.

    29 votes

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    13 comments  ·  Phones  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  3. review link via email

    Would it be possible to send a review link to patients via email?

    18 votes

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    Request Received  ·  9 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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  4. WIV: Eligibility Report UX Improvements

    Need to adjust how we're surfacing data obtained through our Onederful integration in the eligibility report.

    14 votes

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    0 comments  ·  Insurance Verification  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello, friend!


    We are very interested in diving into this feedback, and would love to schedule time with you to have a conversation around what you need out of improvements/upgrades from the Weave Insurance Verification eligibility report. 


    If you're interested in helping be a part of product development at Weave, I would love for you to use this link to schedule a 30-minute call with me and my team. 


    See you there!


    Best,


    Drew Hemsley | PM @ Weave

  5. See reviews sent/reviews done

    A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.

    13 votes

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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  6. Automated Texts/Emails to Patients that No-Show

    In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates

    12 votes

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    3 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Auto-populated Text While Submitting Forms

    Good afternoon, after speaking with Weave customer support, our office realized that there is no easy way to create a new auto-populated text or e-mail message when creating a new form. For example, a photograph release form auto-populates a "Hi, NAME. We look forward to your upcoming visit", instead of something like "Hello, thank you for agreeing to use the photos on file." If there was a way to edit the text sent from the Weave desktop app through the create a form or create a packet settings, it would be extremely helpful. Thank you very much for looking into…

    8 votes

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    5 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  8. Export Phone Analytics

    Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!

    8 votes

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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  9. Make Default mesg that goes w/form request editable

    Make the default message that goes with forms editable

    7 votes

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    Request Received  ·  2 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Pulling Report of Opt-Outs by date range

    Would love a feature that allows us to pull a report to show all patients who have opted out of text messages.
    Patient name, date they opted out, etc.

    I believe you can only see the current or past week of undelivered messages and those who have opted out. If we could see an all-time list, that would be helpful for our in-office systems.

    7 votes

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    3 comments  ·  Analytics  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Removing Tag automatically once a text message conversation has been marked complete

    It would be very helpful to have the tag that we assign to a patient's text message conversation removed automatically at the end of each conversation because it won't always be the same TAG for that patient and it gets confusing to know whether something is really for a particular person or not

    7 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Weave payment post directly

    Payment received in Weave post directly to Dentrix.

    7 votes

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    2 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  13. Fax OVERHAUL

    This fax system needs a complete overhaul. Medical office have no option for the common HIPPA compliance notification. This has to be done every time a fax is sent. Impossible to get large faxes to send. Cannot search for fax numbers sent or received in the desktop app. Cannot name common used fax numbers for future use, or store then for this purpose. It seems like the bare minimum

    6 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  14. More Efficient

    When we use lists to do recall texts, there are several things that are frustrating. 1- If I text someone that they are past due for their cleaning, it will shoot me back up to the top of the entire list and no longer have the filter listings I had in place. 2- The filters are not always accurate so I still have to investigate if they are truly past due. If I have a filter that I only want prophy, I still get a mix of srp, new patients, etc.

    It would be so awesome if the recall usage…

    6 votes

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    0 comments  ·  Lists  ·  Flag idea as inappropriate…  ·  Admin →

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  15. option to adjust time duration for time out

    Hello. Happy customer here!

    We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).

    Can we have an option to adjust security time out feature please? It will help our office routine without interruption.

    Thanks for…

    6 votes

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    2 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  16. Save fax as a draft

    An option to save a fax as a draft would be very helpful.

    6 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  17. Payments

    When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.

    6 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  18. View emails that have been sent to patients, like reminders and such

    Can we view all emails that have been sent to patients? Especially auto reminders?

    6 votes

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    Request Received  ·  3 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Search function for team chat

    Search function for team chat

    5 votes

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    2 comments  ·  Chat  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Do not like the new update with the app timing out

    With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.

    5 votes

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    0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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