Weave Portal
145 results found
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Phone Tree in Override
During an Override, rather than only having the option to forward calls or send to voicemail, the option to have a phone tree for both is preferred. We don't need every call being forwarded to a dr over the holidays, but we do need patients that need urgent help able to get a hold of someone. The old VMO included a phone tree. Now, to be able to achieve what we need, I have to go in and re-record a greeting, create new branches, set it to our closed greeting, and then go in and change our office hours. Then…
2 votes -
Have text payments post the day the patient pays instead of when the invoice was sent.
Payments:
This is very not user friendly. May you create a way to have my text payments post on the day the patient pays instead of the day I sent the invoice. This is very annoying.
Contact me1 vote -
Maximum Age for Emails
We are having Cookies with Santa in December and wanted to send an email to our pediatric patients, ages 12 and under. Unfortunately, I can create an email with a minimum age requirement, which won't help, but I can't create an email with a maximum age, which would make our invitation to Cookies with Santa so much easier to create.
1 vote -
voicemail
There needs to be better options for media. Our messages sound perfect when played from the media library on our phones and computer. However when you call and listen to the voicemail is not nearly as crisp. It sounds almost slightly scratchy/muffled.
1 vote -
Remove automatic texts on missed calls
Automatic texts should not be sent out on missed calls. Causing issues.
0 votes -
It would be a great feature for text-to-pay texts if we could get a 'read receipt' not just indicating when the text was delivered.
It would be a great feature for text-to-pays texts if we could get a 'read receipt' not just indicating when the text was delivered.
4 votes -
Note should not be mandatory in the patient schedule and I should have the ability to edit the field.
Note should not be mandatory in the schedule link and our office should have the ability to edit the field. Some patients don't have anything to say and will be confused when trying to schedule an appointment because they don't want to leave a message for us.
1 vote -
Export Patients/Clients with Text Message Tag
When you add a tag to a message, to be able to export a list on Patient/Clients would allow more use of the tags. For example we used a tag for patients that RSVP to our event. Now we would like a list of patients that RSVP with phone number and email address. Now we have to write down every patient and their contact info rather than exporting a Massage Tag list. Now with the use of bulk messages this has become imposable.
1 vote -
notification for payments made by text to pay
have a notification msg appear when a client pays via their texted link
1 vote -
New Exam sync with cloud 9 schedule
Can we please sync Weave to Cloud9 so they are able to pick a time that we actually have open in our schedule to make a new patient exam.
2 votes -
Suspend Recall Reminders
For veterinary hospitals using Weave: We use AVImark as our PMS and have the ability to suspend all reminders (appts and recall) in the system. However, we had a client text us complaining that she’s still getting text reminders even though we suspected the reminders in her account. Weave Support says that for recall reminders, there currently isn’t a way for Weave to recognize that they have been suspended in AVImark as most other medical facilities (dental, medical) don’t have this capability in their PMS. Please consider adding this feature so we don’t have to troubleshoot each individual client for…
1 vote -
1 vote
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Patient Prescriptions
Would love to be able to send our patient's Prescriptions directly to their Pharmacy electronically!!
2 votes -
Weave online scheduler
Please allow weave to look at columns when a patient wants to schedule. I don't want a hygiene appointment being scheduled under a doctor column. So please allow weave to look at columns or allow us to assign columns.
2 votes -
Online scheduling improvements
2 ideas. I use Opendental
1. Have the ability to easily set office hour/(open/close) for alternating days. My office is open every other Friday and Saturday. There is no easy to do this this time. The schedule is set up open dental but is not used.
2. Ability to limit the scheduling to only certain operatires. In my office, I have 3 ops/ rows that are used for other stuff. I want to limit the scheduling to only one operatory. This is available on the auto reminder, it just need to ported into the scheduling side.
Thanks2 votes -
Re-add the search by patient name function to Invoices/Payments
In the most recent update, you removed the search function on the invoices/payments tab. I would like to search by name rather than just by date. Thank you.
1 vote -
10 DLC dropdown option does not include dental
When submitting 10DLC, there is not an option to allow the office to choose the option of dental instead of healthcare. This has never been an option and the office would like it to be an option. I let the office know I would submit a feature request.
1 vote -
Fax increased font size
I have some customers who are asking to increase the font size of received faxes through Weave.
1 vote -
Put the parent account at the top under "Accounts"
Under the select location location in the portal, the list is organized alphabetically. this causes the parent account to not be at the top and has confused an office. can we put parent accounts at the top and then organize alphabetically?
1 vote -
Emails should show in pt history with txt and calls
Emails should show in weaves patient history. It only shows txt and phone calls and you have to log into the portal to see a history of emails. It is not simple to lookup a pt and see the history of emails sent because you cannot search by name, but by date sent
1 vote
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