Weave Portal
174 results found
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family recall
List multiple people that are due in a recall text or send multiple texts with each family member. currently one message goes out per cell number, so if multiple people in the family are due, only one name will be on the recall text and the other family members will never receive their notification.
1 vote -
Managing unreplied messages in the new Weave App -- How to mark it as 'taken care of'
We are currently using the new Weave app. With the old desktop app, we could see the patient messages that still needed attention in the 'Actionable' section. However, there are times when we don't need to reply to them and would just click the check button to remove them from 'Actionable.' How do we mark these as 'unreplied' and 'taken care of' in the new app? Is it possible to do this with the new app?
1 vote -
Weave statements should not expire after 30days
Weave statements should not expire after 30days. They should remain on the list for tracking purposes and if a payment is unpaid we should be able to simply resubmit a mass reminder. Currently we must go back and redo all unpaid statements which is a nightmare, please update this!
1 vote -
Phone Call/Voicemail to SMS - "Paging Service"
We have to supplement Weave with other vendors for our Dental practices.
Ideally:
Press 2 for dental emergency off hours-> Leave voicemail > send link to VM or live transcribe SMS to Dr. personal phone off hours.Potential work arounds?
Missed call text filters do not allow for filtering for #2 on the phone tree.We could ask the Dr, to look at his mobile app push notifications for missed calls off hours to his emergency mailbox.
1 vote -
auto messaging confirmation
On Auto-Messaging you need to have two kind of notifications, the first one when are you looking confirmation from the patient and another kind of notification which is only informative not allowing confirm the appointment even if the patient text Yes or C or any other affirmative option.
1 vote -
dial call groups
We want to be able to direct dial a call group instead of having to call one extension at a time. Specifically, our doctors need to be able to call "up front' to the receptionists and have any one of them who is available answer rather than having to dial each extension and hope one of them will answer. With our old PBX system our doctor could dial 111 and it would call extensions 109, 110, and 112 simultaneously. Whichever receptionist picked up would be connected to the doctor. Not having that option is incredibly frustrating.
2 votes -
Weave connects a phone number to another person even when it's under their "other" phone number
I can have a number as a patients main number and it would pop up under caller ID as another patient that has the same number as the "other" number. It gets confusing when texting because you think it's one patient but really it's another that has the number under the "other".
1 vote -
Route marketing emails through the customer's email domain
Weave absolutely must allow for mass marketing emails to be sent from an email address owned by the customer. Mass marketing is one of the primary reasons we purchased this solution, however, nearly 100% of the emails go directly to the recipient's SPAM/JUNK folder. The generic "no-reply" email address Weave sends marketing emails from completely destroys the usability of this feature, because the vast majority of email platforms will immediately categorize these emails as spam. Unless Weave is able to change the email address these mass emails come from, the feature is basically useless. Marketing emails should be able to…
3 votes -
add a choice "how can we improve" when asking for Google reviews and Facebook reviews
We ask for Google and Facebook reviews which works great but I would also like a choice for the patients " how can we improve" which comes to us but does not get posted...Doctible does this and attached is what it looks like.
1 vote -
Hold times to short for our operations
Hold times for our Office can be very long due to the volume of calls we receive. Once a month we release our schedule and we are then bombarded with a large amount of call. Call hold time can be well over an hour long. We need to be able to extend those call time due to the shear amount of call coming in we can not just have those calls fallback to a voice mail as we would never be able to keep up with both the calls and the messages being left. I am sure this problem has…
1 vote -
Ability to edit a fax prior to downloading
I'd like to be able to delete unnecessary pages from a fax prior to downloading. We had this ability with our previous provider and it was really efficient. Doesn't make much sense to have to download, open download, edit, then upload to the patient account. Would rather open the fax, edit and upload to the patient's account.
1 vote -
Voicemail organization
A way to archive completed voicemails (called back and addressed) or to filter by the tagged name. Some clients have not been called back by tagged user as the voicemail gets lost in the pile of completed voicemails.
1 vote -
Contact Directory Entries Need More Fields
The current Contact Directory Add New Contact window only offers two fields, Name and Phone Number. We need to be able to store more information for each contact, such as:
* Extension
* Memo - A textbox for entering useful info such as Contact Name, Contact Classification, Department Name, etc
* Number Type (fax or voice)--For Example--
Name: Ultradent Products
Number: 888-893-9878
Ext: 123
Type: Voice
Memo: Rep name is Jane Doe. Bleach Supplier1 vote -
Post an invoice when Weave refunds a billing mistake
Please post or send our company a notice or invoice showing an amount that was refunded to us, either due to a mistake by Weave or otherwise. Telling us to check our credit card statement for the refund when we call to ask about a duplicate charge is not helpful.
1 vote -
email us when a patient makes a payment
can you email us when a patient makes a payment on a dated link texted for payment?
1 vote -
Add calendar attachment to appointment reminder emails
I see a lot of other appointment reminders that I get have the calendar ical attachment in the email which allows me quickly add the appointment in my personal calendar. Can Weave add that feature so the calendar attachment is included in the appointment reminder email.
1 vote -
Terrible customer service. My office has been dealing with real time insurance eligibility and Weave has yet to resolve the issue.
Terrible customer service. My office has been dealing with real time insurance eligibility and Weave has yet to resolve the issue. When you call the hold time is excessive and they conveniently disconnect the call. No one returns the call, even though they ask you to very your number in case your disconnected. We have 5 offices that are going to remove ourselves from this company!!!!
1 vote -
Feedback feature
There should be a box on the portal highlighted "feedback" to make is super easy to leave feedback. This way is very inefficient.
1 vote -
Voicemail text notification, save users numbers
We use the text notification option for when a voicemail is received. This serves as a back up notification in case we have a missed call we did not hear ring. This is especially important for our after hours doctors that they receive a text to their personal number when a voicemail has been left for an emergency. Currently the office staff log in at the end of each day to add the on call doctor's cell number to receive a text notification. It would be nice to be able to save the doctors numbers in that setting and then…
1 vote -
Can we get a direct dial line for Weave multi-tenant? Instead of always having to route through the first line of support.
For multi-tenant, can we have a direct dial number for multi-tenant support? For support, currently I have to dial into support, and then after providing details, they pass me along to multi-tenant team and usually have to hold for a few minutes. Would be nice to be able to direct dial into the multi-tenant support.
1 vote
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