Settings
191 results found
-
More detailed info on campaigns
We recently sent out a marketing campaign to our database. Is it possible to get detailed analytics as to exactly which emails should have received it? I see where it shows me a total number sent and opened and clicked on, but not a comprehensive list of the emails....which I need.
2 votes -
Weave Payments Combining Payouts
We have had many issues since switching to Weave Payments in 2022, but the combining of multiple business days into one payout is one that we continue to hear about from our accountant. Is it not possible to transmit a single payout for each business day, regarless of bank holidays or days when Weave offices are closed for a holiday? The reporting feature already leaves something to be desired, but this makes it additionally challenging to reconcile "cleanly." Fingers crossed this can be addressed and fixed quickly!
2 votes -
Voicemail Notifications for Unify Offices
Office has six locations and checks voicemail notifications from one phone for multiple offices, would like to see which office the patient was calling to leave a voicemail at.
2 votes -
Patient Statements
Would love to be able to upload a file from our OfficeMate of patient statements and have Weave print, stamp and mail those statements to our patients that have balances. Currently use another service to do so and it is just another added EXPENSIVE bill.
2 votes -
Fax History
It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.
2 votes -
2 votes
-
Report of Opted out patients
Many offices would like to have a simple feature where they can come out with a report of all the office's patients that are opted-out or not. A simple report to give the name of the patient and their phone number would be sufficient. A report will help the offices know on how to figure out why patients are opting out and how to keep them in.
2 votes -
better data collection for new patients on the scheduler
Can we make a request to the engineers for the scheduling system. Currently when a new patient schedules on-line, the only information that is captured is their name, phone number, and email address. We would like to have fields where they fill in their home address, birthdate and insurance as well. That way we can enter them into our EHR system and ensure that we take their insurance prior to them showing up for the appointment. We do reach out to them via email/ phone ahead of time, but often patients do not return those messages and show up to…
2 votes -
Please remove the Upload Forms option after Digitalization is complete.
Can we please add the ability to remove the "Upload Forms" under the Forms section in the Admin Portal after an office has completed Digitalization? It causes confusion. If it's there the office thinks they can still upload forms for us to digitalize.
A staff member from Sunrise Dental - Las Vegas s00131426 just tried to upload more, but someone completed digitalization back in March when they were in Onboarding.2 votes -
Develop Wright Back System
Currently use the digital forms that patients fill out and submit to the weave portal. At the moment, it saves to the portal but does not upload to our EHR (Electronic Health Records) and to patient's specific chart. It would be extremely beneficial to have a wright back system developed as it is currently available for dental software but not in other clinical software.
2 votes -
Job Titles - ability to add more
In the admin portal, under account, users, the "Job Titles" are limited. I would like to have a "claims/billing" job title added. Current titles are not enough. Thank you.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
User-Facing API
It would be extremely beneficial to be able to interface with your back-end API without going through multiple calls and token generations to get call data or extensions or any info from the system through API's. Is there a way to access this system or make it usable by pushing credentials and getting an OAuth cookie that I can store in a session?
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
-
Marketing Feedback - better multi-office usability
The Marketing section needs work. I'm not sure if this issue is only happening on my end, but the entire platform is very slow. Uploading graphics is a nightmare. For whatever reason, graphics are pushed to the left, making the email look bad. It would not let me center the graphics. Next, we recently added a new location to our weave dashboard and I just sent out an email campaign for the first time under that location. I had no option to customize any of the text, meaning I could not bold anything, use bullet points, align anything. Those options…
2 votes -
Pending Treatment Notification
Using the schedule feature Weave offers, it would be nice to provide a symbol or search within the patients that are in the schedule to see which ones have unfinish treatment. POSSIBILITY for same day treatment, very helpful for the office.
1 vote -
Payment plans should have the option of yearly, not just weekly, biweekly, and monthly
Our office has a membership plan that is paid yearly by automatic payment. The payment plans through Weave do not allow for yearly payments.
1 vote -
Payment plans should have the option of using banking information instead of a card.
Some people do not like to have their card kept on file. In the age of cards being hacked, it would be beneficial for someone to be able to use their banking information for payment plans.
1 vote -
Allow for internal calls to appear as missed calls if not answered
When calls are made internally and the receipt doesn't answer the phone there is no notification that a call was missed or received so they do not know they need to call a person or department back.
1 vote -
Using the Schedule Feature
When sending out a text message to unconfirmed appointments using the schedule feature, would like to have the option to not send more than one text per client for the following day. In a veterinary setting, it is not uncommon for clients to bring in more than 1 pet at a time. At this time, the client is getting 1 text for each pet scheduled.
1 vote -
Weave Scheduling Online Link Getting Cutoff
On the online booking link on mobile, the day range gets cutoff for days Monday and Sunday. In landscape mode, its fine but not in portrait mode.
1 vote -
Email Marketing Image resizing proportion Issue
When creating an email with images (logo and banner image), the images are not resizing and maintaining aspect ration. It seems as though the heigh is fixed and the width stretches or squeezes to fit the space. This is happening when you resize the screen on desktop emails received and on phone receipt. I have sent multiple test emails and it happens no matter how I set up my images. The preview also shows the image distortion instead of resizing the images proportionally. Please fix ASAP! I cannot send marketing emails out like this.
1 vote
- Don't see your idea?