Weave Portal
176 results found
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Ability to change the position of soft keys on Yealink phones
By default, the Yealink phones (at least with Weave) have the 'DND' button in the same position as the 'End Call' button. In addition, after requesting paging to be enabled on our system, this is instead taken up by the 'Paging' button. In both cases, whenever someone ends a call before you have a chance to press 'End Call', this results in accidentally putting the phones on do not disturb or paging all the phones at your location.
To solve this issue, we were able to rearrange the buttons through each phone individually via the Yealink interface by putting the…
2 votes -
AUTO REMINDER AFTER MOVING APPOINTMENT
AUTO REMINDER AFTER MOVING APPOINTMENT. SYSTEM ONLY WILL SEND NEW REMINDER IF WE DELETE EXSITING APPT THEN REMAKE A NEW ONE. I HAVE USED OTHER SOFTWARES THAT WILL SEND NEW REMINDER AFTER MOVING APPT!
2 votes -
Admin Remove/Enable icons
Admin should be able to Enable or Hide icons in the Mobile and Desktop Apps so that users cannot view things that we do not use or want them to see. Ex. if we don't want email, it is making the screen more busy and we don't want users to mess with it. And then if we change our mind we can enable it to show again.
2 votes -
Ability to lock phone ring volumes
Yealink offers this feature for their phones, however, it is unavailable through the Weave software. Here is the link to Yealink showing how to make this feature available. https://support.yealink.com/en/portal/knowledge/show?id=64995b666a27da76bd071867&title=How%20to%20lock%20ring%20volume%3F
2 votes -
Calendar Sync integration for online scheduling for Dentrix
Calendar Sync should be integrated with Dentrix for online scheduling, so patients can see on real time that appointments are available when requesting an appointment.
2 votes -
New Exam sync with cloud 9 schedule
Can we please sync Weave to Cloud9 so they are able to pick a time that we actually have open in our schedule to make a new patient exam.
2 votes -
Online scheduling improvements
2 ideas. I use Opendental
1. Have the ability to easily set office hour/(open/close) for alternating days. My office is open every other Friday and Saturday. There is no easy to do this this time. The schedule is set up open dental but is not used.
2. Ability to limit the scheduling to only certain operatires. In my office, I have 3 ops/ rows that are used for other stuff. I want to limit the scheduling to only one operatory. This is available on the auto reminder, it just need to ported into the scheduling side.
Thanks2 votes -
Bulk message overdue patients to fill openings in schedule
When we have multiple openings in our hygiene schedule, we like to send a message to all overdue patients to offer those appointments and fill the schedule. The Bulk message feature does not filter out overdue patients, and you can't send bulk messages in the Overdue Patients list.
2 votes -
More detailed info on campaigns
We recently sent out a marketing campaign to our database. Is it possible to get detailed analytics as to exactly which emails should have received it? I see where it shows me a total number sent and opened and clicked on, but not a comprehensive list of the emails....which I need.
2 votes -
Voicemail Notifications for Unify Offices
Office has six locations and checks voicemail notifications from one phone for multiple offices, would like to see which office the patient was calling to leave a voicemail at.
2 votes -
Patient Statements
Would love to be able to upload a file from our OfficeMate of patient statements and have Weave print, stamp and mail those statements to our patients that have balances. Currently use another service to do so and it is just another added EXPENSIVE bill.
2 votes -
Fax History
It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.
2 votes -
2 votes
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Report of Opted out patients
Many offices would like to have a simple feature where they can come out with a report of all the office's patients that are opted-out or not. A simple report to give the name of the patient and their phone number would be sufficient. A report will help the offices know on how to figure out why patients are opting out and how to keep them in.
2 votes -
better data collection for new patients on the scheduler
Can we make a request to the engineers for the scheduling system. Currently when a new patient schedules on-line, the only information that is captured is their name, phone number, and email address. We would like to have fields where they fill in their home address, birthdate and insurance as well. That way we can enter them into our EHR system and ensure that we take their insurance prior to them showing up for the appointment. We do reach out to them via email/ phone ahead of time, but often patients do not return those messages and show up to…
2 votes -
Please remove the Upload Forms option after Digitalization is complete.
Can we please add the ability to remove the "Upload Forms" under the Forms section in the Admin Portal after an office has completed Digitalization? It causes confusion. If it's there the office thinks they can still upload forms for us to digitalize.
A staff member from Sunrise Dental - Las Vegas s00131426 just tried to upload more, but someone completed digitalization back in March when they were in Onboarding.2 votes -
Develop Wright Back System
Currently use the digital forms that patients fill out and submit to the weave portal. At the moment, it saves to the portal but does not upload to our EHR (Electronic Health Records) and to patient's specific chart. It would be extremely beneficial to have a wright back system developed as it is currently available for dental software but not in other clinical software.
2 votes -
Job Titles - ability to add more
In the admin portal, under account, users, the "Job Titles" are limited. I would like to have a "claims/billing" job title added. Current titles are not enough. Thank you.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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User-Facing API
It would be extremely beneficial to be able to interface with your back-end API without going through multiple calls and token generations to get call data or extensions or any info from the system through API's. Is there a way to access this system or make it usable by pushing credentials and getting an OAuth cookie that I can store in a session?
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Marketing Feedback - better multi-office usability
The Marketing section needs work. I'm not sure if this issue is only happening on my end, but the entire platform is very slow. Uploading graphics is a nightmare. For whatever reason, graphics are pushed to the left, making the email look bad. It would not let me center the graphics. Next, we recently added a new location to our weave dashboard and I just sent out an email campaign for the first time under that location. I had no option to customize any of the text, meaning I could not bold anything, use bullet points, align anything. Those options…
2 votes
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