Weave Portal
174 results found
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This feedback page's link should be in Help/Contact Us sections
It took 2 phone calls, and a 30 minute online chat for us to figure out that what my office needs is not an option from Weave yet. It took 2 emails to finally get here, to report some feedback to Weave. This link should be on the help page of website, portal, and or the desktop app. contact us section.
4 votes -
Text Reporting
As a system Admin, I'd like to be able to pull a text report that states who was texted, when and by whom - in a similar manner to the Phone call export option. This will help us identify staff training opportunities and ensure management can access communications in instances where there is patient conflict that needs to be resolved.
4 votes -
Appointment Type Filters by procedure code, not tooth number AND procedure code
When creating new filters for email marketing, it would be more beneficial to filter appointment types by procedure code, instead of grouping procedures together by tooth number. Also having the option to select multiple procedure codes for filtering appointment types would be much more useful and direct email marketing.
4 votes -
Route marketing emails through the customer's email domain
Weave absolutely must allow for mass marketing emails to be sent from an email address owned by the customer. Mass marketing is one of the primary reasons we purchased this solution, however, nearly 100% of the emails go directly to the recipient's SPAM/JUNK folder. The generic "no-reply" email address Weave sends marketing emails from completely destroys the usability of this feature, because the vast majority of email platforms will immediately categorize these emails as spam. Unless Weave is able to change the email address these mass emails come from, the feature is basically useless. Marketing emails should be able to…
3 votes -
hold music
Allow hold music to be set by date range.
Example:
Spring.wav - March to May
Summer.wav - June to August
Fall.wav - September to Nov
Winter.wav - December to FebruaryOr by Date Range, 12/21 - 3/20
3 votes -
Missed Call/Text Text by Departments
It would be great if we can configure Missed Call Text / Missed Text Text auto-messages by Department. This way we can have different wording depending on who they are trying to contact, ex Billing vs Main Line.
3 votes -
Insurance Verifications
I run these 1 week prior to their appointment. Once they have been run I am unable to reverify the next month. Because plans can terminate at any point, we should be able to rerun these reports anytime. Please find a way to clear these every month so we can check them every time they come in and not show active, when they are really Inactive because it was ran months ago.
3 votes -
Patient Prescriptions
Would love to be able to send our patient's Prescriptions directly to their Pharmacy electronically!!
3 votes -
Weave online scheduler
Please allow weave to look at columns when a patient wants to schedule. I don't want a hygiene appointment being scheduled under a doctor column. So please allow weave to look at columns or allow us to assign columns.
3 votes -
Multi-Office for Weave Help "Chat with us"
It would be nice if Weave would be able work towards offering the chat feature on Weave Help to those of us with the Multi-Office status. It's not always ideal to have to place a phone call for every small issue. I've tried several times, and I usually get some variation of this: "I checked and found that you are a multi location office. Unfortunately, Multi location team does not operate through chats. Kindly make a call to the below number. Phone: (888) 579-5668".
3 votes -
Weave admin dashboard that shows logged-in staff
Instead of having to run around and make sure on a daily basis that my staff are all logged into Weave, I'd like to be able to identify which of the staff are - or are not - actively logged in, and when they logged in (particularly for remote staff), and their response time to calls/texts (particularly for remote staff).
3 votes -
ALL settings should be available in the portal.
Requiring users to toggle between the portal and the desktop app when changing settings is terribly inconvenient. It absolutely makes sense to have a smaller menu of settings options on the desktop app, but it's ridiculous that ANY of the settings aren't available in the portal.
3 votes -
Sync recall appointments with Modmed
Can you please sync the recall appointments between Modmed and Weave.
3 votes -
Weave integration with Ezyvet needs to allow for multiple contacts.
For veterinary offices our patients often have multiple contacts associated with them. At the moment weave cannot distinguish between the contacts so it gives us the incorrect name when someone calls/texts. Weave should allow both contacts to transfer to weave through the integration.
2 votes -
Payments - Receipts
When patients pay via our website and they receive their receipt, it only says "Payment Method: Link" -- it should also say what card used (Visa, MC, etc) and the last 4 digits of the card used. It does this feature for in-office payments, text to pay, etc, but it does NOT do this for the payments done through our website link. Patients like to see the card used, and a lot of HSA receipts NEED the last 4 digits of the card used for proof.
2 votes -
dial call groups
We want to be able to direct dial a call group instead of having to call one extension at a time. Specifically, our doctors need to be able to call "up front' to the receptionists and have any one of them who is available answer rather than having to dial each extension and hope one of them will answer. With our old PBX system our doctor could dial 111 and it would call extensions 109, 110, and 112 simultaneously. Whichever receptionist picked up would be connected to the doctor. Not having that option is incredibly frustrating.
2 votes -
Please allow Gif and Jpeg to be sent as a bulk message
As above, I'm having to send 170 texts individually because the bulk message option won't allow for Gif of Jpeg.
2 votes -
Automated text opt-out process
When clients of our veterinary practice opt out of automated texts, it also opts them out of manual texts, essentially blocking us as a sender. This is frustrating when we're trying to communicate lab results or other specific information about their pets, and it looks tacky when they get a text telling them we just changed their preferences when we opt them into one-on-one texts. I know opting out returns a link allowing them to tailor preferences, but clients don't bother. Why not just opt them out of automated "marketing" texts and still allow one-off texts specific to their pet.…
2 votes -
Auto Reminder
Major issue with Auto Reminders not allowing us to address customers by Prefix and Last Name, it only provides the option to address the customer by first name, last name, or preferred name. We need an option to be able to address the patient by Dr., Mr. or Mrs. Many customers find it unprofessional and rude if we address them by their first name
2 votes -
Verification of Insurance with OfficeMate
We would love to see Weave add on Verification of both vision and medical insurance directly through OfficeMate. -Anna at the Fenton Vision Center
2 votes
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