Weave Portal
176 results found
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call blocking order
I block spam numbers on Weave Portal from time to time. When I click on "Date Blocked" to see the list of the blocked calls that I entered by dates, it shows the list in Alphabetical order of the month, instead of the chronological order. So April 2022, Aug 2021, Aug 2022, Dec 2021, Feb 2022, Jan 2022, etc. Please correct this so it shows the list properly in the order of the dates.
1 vote -
SEO (Search Engine Optimization)
Offer SEO - many other companies offer search engine optimization. Since Weave already offers the social media and review side having this feature wouldn't require us to use a whole other company for just this one feature.
1 voteThanks for your feedback!
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Web Assistant Widget
After we installed the web assistant (weave button), our website button stopped working. Basically, when you click back on your browser it just doesn't refer you to the previous page. Our website company confirmed that the issue was from the weave button because it interfered with the website this way. Please, look into this.
1 vote -
Web Assistant Integration Visibility
we were wondering if it’s at all possible to have the new V2 features show in the admin portal for the PMS that integrate with WA. For example when an office writebacks in with forms you can find it in the dashboard. Can something similar be done for Opendental, Eaglesoft, and Officemate* customers only
1 vote -
Kiosk Mode - 2 QRs for better patient confidentiality!
Two different QR codes for Kiosk mode - one for the office to use on a tablet which shows all forms (generic and sent), and one for patients that offices can display on paper for patients/customers to scan with their own device and which will only show the generic forms/packets
1 vote -
Filter by user in payments
Offices have requested being able to see which users processed specific transactions for the payments taken in office. Perhaps by adding a filter in the invoices part of the Weave Portal for filtering by users.
1 vote -
Export Patient Info from Weave
Request to be able to print/export the patient data for an office in the portal. Even just the basic data that Weave uses, I've had offices call in just to be able to print name, phone, email, birth date
1 vote -
Allow customer to set stripe payout for a monthly basis instead of just on a daily basis.
Currently the payout from stripe is daily which can cause more work for the accounting team of the business especially if the transactions are larger. The reconciliation process could be improved by making this change.
1 vote -
vm notifications - ability to connect to the weave portal with out needing to log in/ auto-recognize. Also connect back to the weave softwar
When they receive a voicemail notification, we would like the ability to connect to the weave portal without needing to log in/ auto-recognize. Also connect back to the weave software with patient info a bit better/ link patient info.
1 vote -
Weave phone analyst report (Printable or able to view and export to excel))
Instead of being able to available on the weave app only, make it a report in the admin portal so we can print it out for comparison.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Manage settings
It would be great if the portal would allow admin to modify user settings and have more control over what gets forwarded to the doctors after hours.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Centrallized Call Records
For multi-office systems, we'd like to have a way of managing/viewing productivity across all sites. Currently the only way to do that is to download the CDR's from all sites and compile them into a database on our end, which is manual and tedious and wasteful. Ideally we would like a centralized way to view all our office's analytics and see how many calls are coming in and out for each office.
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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More Payment Features in Admin Portal
The admin portal needs to be more robust, in terms of automation, specifically in reconciling reports at the end of the day. I had an office call in, and they are potentially going back to their old processor because Weave’s just isn’t as robust. Their program will gather all reports for the day, categorize them based off of card brand, and print out a list for the Dr to review. Weave needs something like that.
1 vote -
Email Marketing Template
Email marketing need to look like the emails Weave sends out
1 vote -
Remove automatic texts on missed calls
Automatic texts should not be sent out on missed calls. Causing issues.
0 votes -
0 votes
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