Email marketing needs more customization options
We REALLY need better email/ marketing emails for our patients. It was expressed to us that the email would go through an upgrade but it has been the same since we started with the service. At the very least there should be 1 for each month, for each type of business (dental/optometry,etc...) This is a HUGE downfall of Weave and has been a stopping point of colleagues.Other than that we love the software!!! (i hate that we have to think of another software to be able to send professional looking emails
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Legare Dixon commented
I believe it is important that our emails are instantly recognizable. Currently there is no option to include any imagery from our office, such as logos or team photos. I would also love to see font customization options and formatting customization options.
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Jenna commented
We need to be able to add images to the content/body of email campaigns as well as increase and change the font.
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Echo Bykerk commented
I tried creating a mass email campaign and used the email assistant to auto generate a message. The email read Dear ( patients name). Unfortunately as of right now weave does not auto populate each individuals name in this spot. So I sent out a bulk email with this error. When I talked to rep they said unfortunately weave doesn't put in patients name automatically like they do with the texting when it says (patients name). Please get this fixed to do so. Otherwise this is a waste of time.
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Matt Shachat commented
Right now there's no way to include a variable in the email that auto-fills with the recipient's name. Please add one so I can send out a marketing campaign and have it be individually addressed.
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Katie Podhola commented
I've seen a request for it before but asking again, I desperately need more customize options in email campaigns! I like how most options keep it short and sweet however, not being able to add more than one image to an email is very frustrating. We were looking forward to send out a monthly newsletter and no way are we able to fit this in one image. Other marketing sites that allow this don't have the patient data so this simple added feature would make our lives MUCH easier!
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Katie Podhola commented
Thank you!! All I want to do is send multiple images in one email that is all!
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Henri Stephen commented
customizable fax cover sheet
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Eli A. commented
I can't understand how customization is non-existent, lots of untapped potential for email communication. I also think its crazy that you can't send a mass email to all patients with insurance, just individual insurance plans.
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Nicole commented
Agreed! We need the ability to edit automated and regular emails to include links, social media buttons, logo, photos, etc.
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Nicole commented
Agreed! We need the ability to edit automated and regular emails to include links, social media buttons, logo, photos, etc.
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Henri Stephen commented
I need to be able to include photos, picture and graphics into email campaigns. The simple text only format is not cutting it at all.
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Wilson - commented
My biggest complaint from day 1!
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Anonymous commented
Auto text setting when out of office option
Marketing:
Reporting - who unsubscribed, view who clicked/interacted
Import new non patient emails
Sign up for newsletter
Templates - more than 1 photo, insert link, insert document
Why is there a limit to campaigns? -
Anonymous commented
Office loves the auto-fill tags for auto-reminders, and would like the option to do the same thing for Marketing Emails.
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Mark commented
Allow for more than one placeholder for photos, I am considering the Banner a placeholder. Many times an additional photo is really needed for email marketing whether it be before/after photos or simple more than one photo.
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Kim Nguyen commented
Patient's name need to be in the mass email somehow instead of just a blank email not addressing anyone directly. Solution reach have this ability.
There also needs to be a button for patients to click to text us, click to call or email us instead of just linking to another website. -
Nikki Castorela commented
We agree! The marketing and emails are terrible. I don't understand why there are no options to be able to 1. insert a patient's name, to personalize the email. 2. Send a campaign out to newly scheduled appointments, automatically. 3. The Headline text is ugly and unnecessary. 4. The ability to add hyperlinks, such as Facebook, or even a button where they request a phone call regarding their appointment. 5. Overall customizing of the emails doesn't exist.
We are very sad that this is such a downfall of Weave and have also considered leaving because of it. -
Natasha Baczewski commented
Within the custom email allow user to create as many call to action fields as they would like and rearrange the design and order.
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Michael Bourgoin commented
For making a new email campaign in Marketing in the Admin Portal, would you be able to make a bigger box for uploading my own jpeg? When I try to make my jpeg image fit in the box, it comes out too small in the email message.
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Ansab Waheed commented
1. Being able to add the names of patients to email templates, similar to how we can with text message templates.
2. Being able to create more custom text message templates, beyond the 6 standard that are currently available.
3. Being able to send out email templates from html or pdf files that are created by our marketing company.
Thanks