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5 results found

  1. queue

    We would like the phone to only ring every few minutes when someone is in the queue instead of constantly. It's hard to have a conversation with a patient while the phone is continually ringing.

    2 votes

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    0 comments  ·  Users  ·  Admin →
    Completed  ·  AdminElaine Thompson (Product Manager, Weave) responded

    You can change your call queue settings to ring each phone in a round robin style or come in one at a time. Reach out to Weave Support if you require additional assistance with this configuration.

  2. email campaign location filter

    I would like to have the ability to use location data as a filter for the email marketing. Currently I have to upload a csv file and the bulk message has the option to use location data as a filter. Please add in the filter for location data in the email campaign section.

    1 vote

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    0 comments  ·  Users  ·  Admin →

  3. Opt out list, Opt out choices

    We just did a mass text and there had been quite a few opt outs but it would be to time consuming to go over all of the text and decipher them. I find this an important flaw in your system. To access a generated list would help any practice. Also, maybe you can add an option to opt out of mass text this way they have a choice to keep confirmation text.

    1 vote

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    0 comments  ·  Users  ·  Admin →
    Completed  ·  AdminMatt Schultz (Group Product Manager, Weave) responded

    Hi Tina,


    From the Bulk Messaging summary screen, you can click on the numbers for a given campaign and it will generate a list of the patients that fall in the given category. Unsubscribes are at the far right under Engagement.


    As far as unsubscribing, the way it works today is required by the industry. If someone replies STOP to unsubscribe, we have to honor that, but we also send them a link to manage their preferences by message type.


    Best,

    Matt Schultz

    Weave Product Management

  4. Mark Messages as unread or even better, IMPORTANT

    t would be great to be able to mark inner office messages as unread or important so they can be followed up. Many times I have a message sent to me, where I cant get to the task in the moment, but then it falls down into the lists of messages. I have to remember who sent it to me or what group message it was associated with. I also have to remember the messaIge was sent. If I get busy, its easy to forget it was even sent to me.

    1 vote

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    0 comments  ·  Users  ·  Admin →

  5. Integrate text message threads to Daysmart Communications

    Have the text threads from Weave tied into the Communications tab in Daysmart

    1 vote

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