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Weave Mobile App (iOS & Android)

Dear customer,

This is a forum for sharing ideas for a new feature or improvement that you want to see on the Weave Mobile App. Other customers like you will vote on your idea if they also feel that it's needed. This will help our product team prioritize the upcoming features or improvements. We appreciate your valuable feedback.

If you are facing any issue with the mobile app that needs immediate attention, please send a separate email to mobile-feedback [at] getweave [dot] com. Please describe the issue along with screenshots so that we can look into it.

Thank you!

How can we improve the Weave Mobile App?

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38 results found

  1. Add audible indicator for incoming calls when already on a call (iOS & Android)

    When someone using the Weave mobile app is currently on a call, there doesn't seem to be any sort of audible notification of an incoming call, meaning that you have to be actively looking at your phone's screen to know that there is another caller on the line. Through using the Yealink phones provided by Weave, anytime someone calls while you're already on a call results in a periodic "beep beep" sound.

    If this functionality could be implemented in the mobile app for both iOS & Android, I'm sure it would make the app just that tiny bit more useful…

    4 votes
    1 comment  ·  Phone  ·  Admin →
    How important is this to you?

  2. Implement park/hold slots in mobile app (iOS & Android)

    It would be really useful if during situations such as major weather events that users of the mobile app could transfer calls to park/hold slots like they can on the physical Yealink phones instead of just using a personal hold. This would make it easier to keep track of calls during periods of high call volume and would allow other mobile app users to answer calls that have been on hold for a while.

    4 votes
    0 comments  ·  Phone  ·  Admin →
    How important is this to you?

  3. Add a Signature to Mobile App - for SMS/Text messages

    Our office has multiple Medical Assistants, Lab Techs and Office Staff. When our patients send us a text - everyone in the office can reply as needed. When we reply using the Desktop App - we have added our signatures to the SMS - and our patients REALLY APPRECIATE knowing who they are communicating with. But when someone uses their Mobile App to send a reply - there isn't a place to add a signature.

    Because our office is SUPER BUSY - we often don't have time to type our signature with every text we send from our mobile devices.…

    1 vote
    0 comments  ·  Messages  ·  Admin →
    How important is this to you?

  4. Schedule in the app

    In order to fully use the Weave service that we are paying for, I need to be able to access the schedule in the app. This means seeing the schedule for the day/week/month, as well as adding, changing, or canceling an appointment.

    I just don't understand why there is such an issue with weave not having basic functionality that lots of other services have by default.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  5. Schedule in the app

    In order to fully use the Weave service that we are paying for, I need to be able to access the schedule in the app. This means seeing the schedule for the day/week/month, as well as adding, changing, or canceling an appointment.

    I just don't understand why there is such an issue with weave not having basic functionality that lots of other services have by default.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  6. View schedule from mobile app

    It would be really great if I could view my daily schedule on the mobile app. I don't have my EHR integrated with Weave- I am able to put patients on the schedule from the desktop app but then I cannot view them from the mobile app. It would be great if the desktop schedule integrated with the mobile app schedule.

    2 votes
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  7. Template Categories!

    The templates have "categories" but only "manual" works for the messaging on app and desktop. The categories should be usable and then on the apps users can set defaults to which category they want to be seen when they click "template" on the bottom of the writing section.

    1 vote
    0 comments  ·  Messages  ·  Admin →
    How important is this to you?

  8. Automatic thank you text after a Weave text to pay payment is received

    Our office would love to see an automated option for an automatic "Thank you for your recent payment " after a Text to pay is received. Seems like a simple option that most office would appreciate.

    4 votes
    0 comments  ·  Auto Text  ·  Admin →
    How important is this to you?

  9. Conference call on mobile app

    Please add the ability to conference call when using the Weave mobile app.

    3 votes
    2 comments  ·  Phone  ·  Admin →
    How important is this to you?

  10. Enable audio playback on ear buds

    Weave audio phone playback cannot play on ear buds. Every other app on my iPhone can play back on my ear buds. However, Weave cannot do this.

    1 vote
    0 comments  ·  Phone  ·  Admin →
    How important is this to you?

  11. Add MFA or biometric

    It would be nice for you add MFA or biometric scan to the Weave mobile phone app so we can have the extra security there.

    1 vote
    0 comments  ·  General / Miscellaneous  ·  Admin →
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  12. Be able to schedule or cancel appointments from Mobile App

    We were with Flex before switching back to you guys. One thing we really miss and perceive as necessary is the opportunity to remove/reschedule/schedule patients from the app when we are away from our office. We are in a small rural community where we often get texts and calls from patients after hours asking for just that. We were able to do it from the calendar view of the schedule and would like to be able to do it with the weave app as well.

    10 votes
    1 comment  ·  Schedule  ·  Admin →
    How important is this to you?

  13. Access Control to Text or Call from a Specific Department Number

    I have multiple departments set up for our office. I want to be able to give or deny access to other employees when they are texting thru the app. As of now, anyone with access to the main line can choose to text from my personal office number (line). I would like to have that office line excluding from the options for other people. I was also hoping to be able to assign private direct office numbers to Doctors at my office so they could have conversations with patients and not have the front desk hop into the text thread.…

    7 votes
    1 comment  ·  Messages  ·  Admin →
    How important is this to you?

  14. I need to be able to schedule mobile notifications.

    Most offices would want the option for after-hours emergency notifications. Weave obviously knows when my office is closed. I want calls/texts/voicemails to notify/ping my mobile phone after-hours, but not during the hours our practice is open (which obviously go to the front desk).

    1 vote
    0 comments  ·  General / Miscellaneous  ·  Admin →
    How important is this to you?

  15. Sending a fax and requiring to save the contact is very tedious. Majority of faxes were never be resent to the same contact.

    Sending a fax and requiring to save as a contact is very tedious. Majority of faxes were never be resent to the same contact, please revert back to old way.

    1 vote
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. Reviews: Simple check to determine if patient has already been sent a review

    We frequently send reviews to patients after their appointments, however would like to be able to see in the Reviews section whether a patient has already been sent a review. I've been told the only way to do this currently is to search by patient and go through all of the messages in history to determine if a review was sent. This is not efficient for our office.

    3 votes
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  17. custom setting

    Our doctors use schedule messaging at the end of the day to message all the patients they worked with that day to follow up post operation. We are wanting a way for the doctor who sent that message to get notifications only for the text threads they started. Also being able to exclude notifications from text they didn't start or don't want to be a part of. The doctor does not want to see the replies, activity of the rest of the office. This would allow doctor's to more effectively communicate with their patients directly who had surgery.

    1 vote
    0 comments  ·  Auto Text  ·  Admin →
    How important is this to you?

  18. Sound and banner notifications when there is a new voicemail.

    3 votes
    1 comment  ·  Phone  ·  Admin →
    How important is this to you?

  19. AI chatbot

    For businesses like mine who have large amounts of customers (in my case patients) it would be very helpful to have an AI chatbot answer some questions which can quite honestly be either googled or referred to our website. Most of the time, its questions like, "Do you offer XYZ services" I believe most people often assume it is a computer answering these questions. I'm thinking something like DoorDash. If you have an issue with DoorDash, they send you to a chat screen and there, you can select certain options it might be able to assist you with. So I…

    1 vote
    0 comments  ·  Auto Text  ·  Admin →
    How important is this to you?

  20. Weave Phone Softphone Integration

    Dear Weave Phone Team,

    I hope this message finds you well. As a business owner and manager, it is crucial for me to supervise and collaborate effectively with my employees, especially those using the softphone feature while working from home.

    We have encountered significant issues with the current integration of the softphones. They do not connect properly with our phones, the online portal, or even other softphones, leading to a lack of visibility. This disrupts our workflow as employees cannot forward calls successfully or see if co-workers are on calls, impacting our customer service.

    It would be amazing if your…

    1 vote
    0 comments  ·  Phone  ·  Admin →
    How important is this to you?
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