Weave Mobile App (iOS & Android)
This is a forum for sharing ideas for a new feature or improvement that you want to see on the Weave Mobile App. Other customers like you will vote on your idea if they also feel that it's needed. This will help our product team prioritize the upcoming features or improvements. We appreciate your valuable feedback.
If you are facing any issue with the mobile app that needs immediate attention, please send a separate email to mobile-feedback [at] getweave [dot] com. Please describe the issue along with screenshots so that we can look into it.
Thank you!
27 results found
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Filters
We need to be able to filter messages by department on both Android and iOS apps. Currently, you can only change locations. With 6 locations, that is not helpful.
Related to this, notifications based solely on the one department someone needs would be helpful as well.
1 vote -
1 vote
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Locations Truncated on Selection
Currently we are using Weave for a multi-site practice in which the location names are formatted as "Company Name - Location" to distinguish the two.
In our deployment we have noticed that some Android devices are truncating the location lists and the " - Location" portion is not visible making it impossible to tell which site is currently toggled for users of the mobile app.
This just seems like a UI scaling/oversight specifically on Android at this time. The iOS and Desktop apps seem to break into 2-lines properly. We attempted resizing the UI elements on Android to make font…
1 vote -
Set Team Chat Status
We would like to be able to set our status for Team Chat in the Mobile App, like we can in the Desktop App
1 vote -
Call group configuration
It would be extremely helpful if in the Mobile App you can see your call group, the other people in your call group, and be able to turn on or off incoming calls for each person. (Context- currently using another app for our On Call Drs. They need to be able to see who is on call and receiving the calls and be able to easily switch the calls on or off per person to trade when it is there turn). See attached photo. This is what we have now.
1 vote -
Refresh and Check for Updates
When something is acting or looks weird/wrong, support recommends uninstalling and reinstalling the app. We should be able to instead click something in the app that refreshes the app and checks for updates/changes. This would be much more convenient and less time consuming.
1 vote -
Forward department incoming calls to mobile app
We should be able to forward incoming calls to a Mobile App. Right now you can forward to a Device - why not a Mobile App?
1 vote -
Add an "Unlabeled" option for tags
There is no "Unlabeled" option in the Mobile App to allow us to remove the tags. It would be much easier if there was, instead of having to go to the desktop app just to remove tags.
1 vote -
Have Voicemails notify normally
In the Mobile App, if a patient leaves a voicemail you can only be notified with a text or an email. However, if the patient SMS the main line you get normal notifications in the notification center. The voicemails should be able to do this too, please!
2 votes -
Be able to send appointment reminders to multiple phone numbers
Be able to send appointment reminders to multiple phone numbers (ie send appt reminders to mom's cellphone and dad's cellphone).
Even if there's only 1 appointment made, I want all participants to receive separate appt reminders to their phones. This way all participants are on the same page, instead of relying on my client to remind the other participants.0 votes -
Open Dental Schedule Custom Fields Response Integration
When patients make appointment requests, there is a custom field in which we ask their reason for the appointment. This is helpful in knowing why they are coming. When the request is approved and synced into OpenDental, there is no note of the patients response that was listed in the initial appointment request. Will you please allow it that when patients fill out custom fields, it also appears in OpenDental? Currently, the only thing that shows up is “Created by Weave” which is the least important piece of information.
1 vote -
Access Control to Text or Call from a Specific Department Number
I have multiple departments set up for our office. I want to be able to give or deny access to other employees when they are texting thru the app. As of now, anyone with access to the main line can choose to text from my personal office number (line). I would like to have that office line excluding from the options for other people. I was also hoping to be able to assign private direct office numbers to Doctors at my office so they could have conversations with patients and not have the front desk hop into the text thread.…
2 votes -
transfer calls from desktop to cell phone
It would be great to be able to transfer calls from desktop phone to cell phone. Those that work from home and help out admin team should be able to get calls that are asking for them without having to hang up on patient and call them back.
2 votes -
New patients viewable on mobile app
Make new patient information available in the schedule and list on the mobile app so they are reachable outside the office.
We had a snowstorm and needed to cancel appointments from home, but new patients weren't viewable at all- not even a name.
If it could at least be viewable with the limited information so that we could reach them, that would be helpful.1 vote -
Would like to be able to see a patients note history in the PMS
While out of the office, it would be great if the dr. could see a patients notes from the PMS.
1 vote -
Be able to schedule or cancel appointments from Mobile App
We were with Flex before switching back to you guys. One thing we really miss and perceive as necessary is the opportunity to remove/reschedule/schedule patients from the app when we are away from our office. We are in a small rural community where we often get texts and calls from patients after hours asking for just that. We were able to do it from the calendar view of the schedule and would like to be able to do it with the weave app as well.
6 votes -
Text messages to return to a specific box/person (ie: billing versus appts)
When billing sends a payment request, it would be nice when the patient responds with a question that it return to billing box only instead of the main line.
1 vote -
Text Video Confirmation
Our TCs NEED to be able to text a short (20-30 sec) video confirmation to build value for the exam. Not an embedded link--it has to show up like a video you text to your friends. I can't believe Weave (an innovative company) isn't doing this! I'm going to find another company who will if you don't make this happen right away! No excuses! This is the video age!
3 votes -
PracticeWorks appointment 'description' field visible on mobile app
Currently only 'Tx class' appointment field in PracticeWorks is shown in Weave mobile/desktop app, i.e. 'Crown', 'Hygiene', etc. Is it possible to pull appointment description data and display in mobile app as well? It would be helpful to more appointment information for when are away from the office.
2 votes -
Mobile App to show personal voicemail box messages
We have two doctors that share after hours urgent message coverage on an every other week basis. Currently they receive an email and text with a link to the message left. However there is no way to access these messages in the mobile app. Only our general voicemail messages appear there. It is not helpful to not have access to these messages and be able to return calls from the app when you cannot access patient details.
6 votes
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