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Weave Mobile App (iOS & Android)

Dear customer,

This is a forum for sharing ideas for a new feature or improvement that you want to see on the Weave Mobile App. Other customers like you will vote on your idea if they also feel that it's needed. This will help our product team prioritize the upcoming features or improvements. We appreciate your valuable feedback.

If you are facing any issue with the mobile app that needs immediate attention, please send a separate email to mobile-feedback [at] getweave [dot] com. Please describe the issue along with screenshots so that we can look into it.

Thank you!

How can we improve the Weave Mobile App?

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38 results found

  1. Call group configuration

    It would be extremely helpful if in the Mobile App you can see your call group, the other people in your call group, and be able to turn on or off incoming calls for each person. (Context- currently using another app for our On Call Drs. They need to be able to see who is on call and receiving the calls and be able to easily switch the calls on or off per person to trade when it is there turn). See attached photo. This is what we have now.

    1 vote
    1 comment  ·  Settings  ·  Admin →
    How important is this to you?

  2. Refresh and Check for Updates

    When something is acting or looks weird/wrong, support recommends uninstalling and reinstalling the app. We should be able to instead click something in the app that refreshes the app and checks for updates/changes. This would be much more convenient and less time consuming.

    1 vote
    0 comments  ·  General / Miscellaneous  ·  Admin →
    How important is this to you?

  3. Forward department incoming calls to mobile app

    We should be able to forward incoming calls to a Mobile App. Right now you can forward to a Device - why not a Mobile App?

    1 vote
    0 comments  ·  Phone  ·  Admin →
    How important is this to you?

  4. Add an "Unlabeled" option for tags

    There is no "Unlabeled" option in the Mobile App to allow us to remove the tags. It would be much easier if there was, instead of having to go to the desktop app just to remove tags.

    2 votes
    0 comments  ·  Messages  ·  Admin →
    How important is this to you?

  5. Open Dental Schedule Custom Fields Response Integration

    When patients make appointment requests, there is a custom field in which we ask their reason for the appointment. This is helpful in knowing why they are coming. When the request is approved and synced into OpenDental, there is no note of the patients response that was listed in the initial appointment request. Will you please allow it that when patients fill out custom fields, it also appears in OpenDental? Currently, the only thing that shows up is “Created by Weave” which is the least important piece of information.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  6. Access Control to Text or Call from a Specific Department Number

    I have multiple departments set up for our office. I want to be able to give or deny access to other employees when they are texting thru the app. As of now, anyone with access to the main line can choose to text from my personal office number (line). I would like to have that office line excluding from the options for other people. I was also hoping to be able to assign private direct office numbers to Doctors at my office so they could have conversations with patients and not have the front desk hop into the text thread.…

    7 votes
    1 comment  ·  Messages  ·  Admin →
    How important is this to you?

  7. Would like to be able to see a patients note history in the PMS

    While out of the office, it would be great if the dr. could see a patients notes from the PMS.

    2 votes
    0 comments  ·  Patients  ·  Admin →
    How important is this to you?

  8. Be able to schedule or cancel appointments from Mobile App

    We were with Flex before switching back to you guys. One thing we really miss and perceive as necessary is the opportunity to remove/reschedule/schedule patients from the app when we are away from our office. We are in a small rural community where we often get texts and calls from patients after hours asking for just that. We were able to do it from the calendar view of the schedule and would like to be able to do it with the weave app as well.

    10 votes
    1 comment  ·  Schedule  ·  Admin →
    How important is this to you?

  9. Text messages to return to a specific box/person (ie: billing versus appts)

    When billing sends a payment request, it would be nice when the patient responds with a question that it return to billing box only instead of the main line.

    1 vote
    0 comments  ·  Messages  ·  Admin →
    How important is this to you?

  10. Text Video Confirmation

    Our TCs NEED to be able to text a short (20-30 sec) video confirmation to build value for the exam. Not an embedded link--it has to show up like a video you text to your friends. I can't believe Weave (an innovative company) isn't doing this! I'm going to find another company who will if you don't make this happen right away! No excuses! This is the video age!

    4 votes
    2 comments  ·  Patients  ·  Admin →
    How important is this to you?

  11. PracticeWorks appointment 'description' field visible on mobile app

    Currently only 'Tx class' appointment field in PracticeWorks is shown in Weave mobile/desktop app, i.e. 'Crown', 'Hygiene', etc. Is it possible to pull appointment description data and display in mobile app as well? It would be helpful to more appointment information for when are away from the office.

    3 votes
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  12. Put FORMS button in mobile app!

    PLEASE PUT FORMS BUTTON IN MOBILE APP! It is inconvenient that I can only send forms to patients if on a computer. The ipad, which is also convenient, also has the mobile version of the app so I also cant send that.

    8 votes
    1 comment  ·  General / Miscellaneous  ·  Admin →
    How important is this to you?
    Started  ·  AdminShrini Jaiswal (Senior Product Manager, Weave) responded

    We're excited to inform you that development for the feature you requested - Forms on Mobile App, is now underway! Our team is hard at work bringing your idea to life, and we're committed to delivering a solution that meets your needs. Stay tuned for further updates!

  13. info@kostasmiles.com

    It would be great if there would be a way to add or move appts through the app. For example: Office is closed, and we need to add an emergency pt for the next working day, we can access and do that through the app, not just view and see what's open. It's kind of pointless to have the appt if it just allows us to view the schedule remotely, but not make any changes to the schedule.

    1 vote
    2 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  14. Schedule to show Appointment Notes as well

    For Weave/OpenDental integration - it would be perfect if Schedule could display the appointment notes that are entered in the Appointment Note field in Open Dental. For our practice, the notes are just as salient as the info already shown on mobile schedule.

    5 votes
    2 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  15. Need to add two factor authentication as an added safety feature

    Some are hesitant to communicate through Weave without the two factor feature

    4 votes
    0 comments  ·  General / Miscellaneous  ·  Admin →
    How important is this to you?

  16. Call forwarding caller ID

    For offices that aren't open every day, it would be great to be able to use a personal device to answer office calls. In order to do that effectively, the app would need to identify when calls have been forwarded from the office. This would allow users to differentiate between personal calls and business calls and adjust how they answer.

    3 votes
    0 comments  ·  Phone  ·  Admin →
    How important is this to you?

  17. Mobile App Ringtone Changes

    It would be great if there was a way for us to change the ringtone on our Weave mobile devices so that we could differentiate between work calls and personal calls on our devices without having to look at the phone.

    5 votes
    1 comment  ·  Phone  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminShrini Jaiswal (Senior Product Manager, Weave) responded

    We hope you're well. We wanted to check in regarding feature of having ability to change ringtone for Weave App you previously requested. Are you still in need of this functionality, or have your requirements changed? Your feedback helps us ensure we're meeting your needs effectively.


    Thank you for your continued support.


    Regards,

    Shrini 

  18. Restricting Patient Information For Some Users

    Our clinic would appreciate if we could make more restrictions in the mobile app. We would love if all our staff would be able to use Weave for the team chat, but that is hard to justify when it gives them free reign access to all our patient information at well. For our techs, we would appreciate an option that all patient information is locked and they only have accesss to the team chat. I do understand we can deny access to the mobile app, but then that defeats the purpose of having a team chat. Are there any loop…

    7 votes
    1 comment  ·  General / Miscellaneous  ·  Admin →
    How important is this to you?
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