Weave Mobile App (iOS & Android)
This is a forum for sharing ideas for a new feature or improvement that you want to see on the Weave Mobile App. Other customers like you will vote on your idea if they also feel that it's needed. This will help our product team prioritize the upcoming features or improvements. We appreciate your valuable feedback.
If you are facing any issue with the mobile app that needs immediate attention, please send a separate email to mobile-feedback [at] getweave [dot] com. Please describe the issue along with screenshots so that we can look into it.
Thank you!
29 results found
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Automatic thank you text after a Weave text to pay payment is received
Our office would love to see an automated option for an automatic "Thank you for your recent payment " after a Text to pay is received. Seems like a simple option that most office would appreciate.
1 vote -
I need to be able to schedule mobile notifications.
Most offices would want the option for after-hours emergency notifications. Weave obviously knows when my office is closed. I want calls/texts/voicemails to notify/ping my mobile phone after-hours, but not during the hours our practice is open (which obviously go to the front desk).
1 vote -
Sending a fax and requiring to save the contact is very tedious. Majority of faxes were never be resent to the same contact.
Sending a fax and requiring to save as a contact is very tedious. Majority of faxes were never be resent to the same contact, please revert back to old way.
1 vote -
custom setting
Our doctors use schedule messaging at the end of the day to message all the patients they worked with that day to follow up post operation. We are wanting a way for the doctor who sent that message to get notifications only for the text threads they started. Also being able to exclude notifications from text they didn't start or don't want to be a part of. The doctor does not want to see the replies, activity of the rest of the office. This would allow doctor's to more effectively communicate with their patients directly who had surgery.
1 vote -
Conference call on mobile app
Please add the ability to conference call when using the Weave mobile app.
1 vote -
AI chatbot
For businesses like mine who have large amounts of customers (in my case patients) it would be very helpful to have an AI chatbot answer some questions which can quite honestly be either googled or referred to our website. Most of the time, its questions like, "Do you offer XYZ services" I believe most people often assume it is a computer answering these questions. I'm thinking something like DoorDash. If you have an issue with DoorDash, they send you to a chat screen and there, you can select certain options it might be able to assist you with. So I…
1 vote -
Weave Phone Softphone Integration
Dear Weave Phone Team,
I hope this message finds you well. As a business owner and manager, it is crucial for me to supervise and collaborate effectively with my employees, especially those using the softphone feature while working from home.
We have encountered significant issues with the current integration of the softphones. They do not connect properly with our phones, the online portal, or even other softphones, leading to a lack of visibility. This disrupts our workflow as employees cannot forward calls successfully or see if co-workers are on calls, impacting our customer service.
It would be amazing if your…
1 vote -
Reviews: Simple check to determine if patient has already been sent a review
We frequently send reviews to patients after their appointments, however would like to be able to see in the Reviews section whether a patient has already been sent a review. I've been told the only way to do this currently is to search by patient and go through all of the messages in history to determine if a review was sent. This is not efficient for our office.
2 votes -
3 votes
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Locations Truncated on Selection
Currently we are using Weave for a multi-site practice in which the location names are formatted as "Company Name - Location" to distinguish the two.
In our deployment we have noticed that some Android devices are truncating the location lists and the " - Location" portion is not visible making it impossible to tell which site is currently toggled for users of the mobile app.
This just seems like a UI scaling/oversight specifically on Android at this time. The iOS and Desktop apps seem to break into 2-lines properly. We attempted resizing the UI elements on Android to make font…
1 vote -
Set Team Chat Status
We would like to be able to set our status for Team Chat in the Mobile App, like we can in the Desktop App
2 votes -
Call group configuration
It would be extremely helpful if in the Mobile App you can see your call group, the other people in your call group, and be able to turn on or off incoming calls for each person. (Context- currently using another app for our On Call Drs. They need to be able to see who is on call and receiving the calls and be able to easily switch the calls on or off per person to trade when it is there turn). See attached photo. This is what we have now.
1 vote -
Refresh and Check for Updates
When something is acting or looks weird/wrong, support recommends uninstalling and reinstalling the app. We should be able to instead click something in the app that refreshes the app and checks for updates/changes. This would be much more convenient and less time consuming.
1 vote -
Forward department incoming calls to mobile app
We should be able to forward incoming calls to a Mobile App. Right now you can forward to a Device - why not a Mobile App?
1 vote -
Add an "Unlabeled" option for tags
There is no "Unlabeled" option in the Mobile App to allow us to remove the tags. It would be much easier if there was, instead of having to go to the desktop app just to remove tags.
2 votes -
Open Dental Schedule Custom Fields Response Integration
When patients make appointment requests, there is a custom field in which we ask their reason for the appointment. This is helpful in knowing why they are coming. When the request is approved and synced into OpenDental, there is no note of the patients response that was listed in the initial appointment request. Will you please allow it that when patients fill out custom fields, it also appears in OpenDental? Currently, the only thing that shows up is “Created by Weave” which is the least important piece of information.
1 vote -
Access Control to Text or Call from a Specific Department Number
I have multiple departments set up for our office. I want to be able to give or deny access to other employees when they are texting thru the app. As of now, anyone with access to the main line can choose to text from my personal office number (line). I would like to have that office line excluding from the options for other people. I was also hoping to be able to assign private direct office numbers to Doctors at my office so they could have conversations with patients and not have the front desk hop into the text thread.…
4 votes -
Would like to be able to see a patients note history in the PMS
While out of the office, it would be great if the dr. could see a patients notes from the PMS.
2 votes -
Be able to schedule or cancel appointments from Mobile App
We were with Flex before switching back to you guys. One thing we really miss and perceive as necessary is the opportunity to remove/reschedule/schedule patients from the app when we are away from our office. We are in a small rural community where we often get texts and calls from patients after hours asking for just that. We were able to do it from the calendar view of the schedule and would like to be able to do it with the weave app as well.
8 votes -
Text messages to return to a specific box/person (ie: billing versus appts)
When billing sends a payment request, it would be nice when the patient responds with a question that it return to billing box only instead of the main line.
1 vote
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