Weave Mobile App (iOS & Android)
This is a forum for sharing ideas for a new feature or improvement that you want to see on the Weave Mobile App. Other customers like you will vote on your idea if they also feel that it's needed. This will help our product team prioritize the upcoming features or improvements. We appreciate your valuable feedback.
If you are facing any issue with the mobile app that needs immediate attention, please send a separate email to mobile-feedback [at] getweave [dot] com. Please describe the issue along with screenshots so that we can look into it.
Thank you!
29 results found
-
AI chatbot
For businesses like mine who have large amounts of customers (in my case patients) it would be very helpful to have an AI chatbot answer some questions which can quite honestly be either googled or referred to our website. Most of the time, its questions like, "Do you offer XYZ services" I believe most people often assume it is a computer answering these questions. I'm thinking something like DoorDash. If you have an issue with DoorDash, they send you to a chat screen and there, you can select certain options it might be able to assist you with. So I…
1 vote -
Weave Phone Softphone Integration
Dear Weave Phone Team,
I hope this message finds you well. As a business owner and manager, it is crucial for me to supervise and collaborate effectively with my employees, especially those using the softphone feature while working from home.
We have encountered significant issues with the current integration of the softphones. They do not connect properly with our phones, the online portal, or even other softphones, leading to a lack of visibility. This disrupts our workflow as employees cannot forward calls successfully or see if co-workers are on calls, impacting our customer service.
It would be amazing if your…
1 vote -
Locations Truncated on Selection
Currently we are using Weave for a multi-site practice in which the location names are formatted as "Company Name - Location" to distinguish the two.
In our deployment we have noticed that some Android devices are truncating the location lists and the " - Location" portion is not visible making it impossible to tell which site is currently toggled for users of the mobile app.
This just seems like a UI scaling/oversight specifically on Android at this time. The iOS and Desktop apps seem to break into 2-lines properly. We attempted resizing the UI elements on Android to make font…
1 vote -
Call group configuration
It would be extremely helpful if in the Mobile App you can see your call group, the other people in your call group, and be able to turn on or off incoming calls for each person. (Context- currently using another app for our On Call Drs. They need to be able to see who is on call and receiving the calls and be able to easily switch the calls on or off per person to trade when it is there turn). See attached photo. This is what we have now.
1 vote -
Refresh and Check for Updates
When something is acting or looks weird/wrong, support recommends uninstalling and reinstalling the app. We should be able to instead click something in the app that refreshes the app and checks for updates/changes. This would be much more convenient and less time consuming.
1 vote -
Forward department incoming calls to mobile app
We should be able to forward incoming calls to a Mobile App. Right now you can forward to a Device - why not a Mobile App?
1 vote -
Open Dental Schedule Custom Fields Response Integration
When patients make appointment requests, there is a custom field in which we ask their reason for the appointment. This is helpful in knowing why they are coming. When the request is approved and synced into OpenDental, there is no note of the patients response that was listed in the initial appointment request. Will you please allow it that when patients fill out custom fields, it also appears in OpenDental? Currently, the only thing that shows up is “Created by Weave” which is the least important piece of information.
1 vote -
Text messages to return to a specific box/person (ie: billing versus appts)
When billing sends a payment request, it would be nice when the patient responds with a question that it return to billing box only instead of the main line.
1 vote -
info@kostasmiles.com
It would be great if there would be a way to add or move appts through the app. For example: Office is closed, and we need to add an emergency pt for the next working day, we can access and do that through the app, not just view and see what's open. It's kind of pointless to have the appt if it just allows us to view the schedule remotely, but not make any changes to the schedule.
1 vote
- Don't see your idea?