Analytics
60 results found
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User Analytics
We need a filter in the phone analytics that show how many calls each individual user takes, and a way to find the average call length/user. This is available for the office overall, but it's important to find where we are lacking- to help coach those team members to be more efficient.
16 votes -
Email access
I would like a place to check email reminders instead of or in addition to the monthly email I receive. the ability to look back over months for a particular patient
1 vote -
Phone Survery
Adding a survey at the end of phone calls to get feedback from patients on their experience so far.
1 vote -
memmaker52@hotmail.com
When sending mass emails, I want to be able to have a report generated for what email addresses were sent the email and which email addresses opened the email. Their names should be included on these reports as well. I sent two mass emails yesterday and I am being told people didn't receive them and they are not in the spam or junk folder for them either.
1 vote -
Reduce the hold time time
The minimum time a caller will be in the Call Queu is 1 minute. Would like the option to be 15-30 seconds.
1 vote -
Google Drive integration for faxes
Aside from receiving the faxes through the the weave app, we also like to receive them or automatically integrate them into our office google drive. For back up purposes and we're able to track and process the received faxes properly.
6 votes -
Auto-reminder for updating paperwork
Would love to have an option for an auto-reminder for patients that have not updated paperwork in 12 months. If we could schedule texts to automatically go to those patients, it would save countless hours for our practice.
6 votes -
Analytics for the Text Connect feature.
It would be beneficial if we could see the source of a text message. For example, the text connect feature with data showing how often the widget on our website is used.
1 vote -
Faxes to automatically print
Right now faxes come through as a PDF that we can print or just view. It would be a nice feature to be able to have faxes print automatically if we want.
1 vote -
Update Weave status mapping for "deleted" appointments in Nextech
Patients are receiving reminders for deleted appointments that no longer show in the Nextech appointments tab. Since the appointments were deleted and not canceled, we cannot access them to change the status. Along with this, the previously deleted appointments show up on the Weave app under "Schedule" and we cannot change the status of those either.
2 votes -
Admin Analytics by User and Device
I'd like to report on a monthly basis a) User Activity (call duration) by Device, b) Unsync phones (reports which devices are not synced with a user, yet activity is done with no user accountability. c) Phone and App sync error reports which would inform Admin which phones are not registered and don't have a user assigned to device.
6 votes -
Add two factor authentication
We need two factor authentication for everyone to trust that this will not be hacked!!
5 votesThanks for your feedback. We'll share it with our product team.
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Text Campaign
The email campaign is a good tool for patients who actually check their email however, working in a pediatric office parents are much more likely to respond to a text. I think the options for who receives campaign texts should be broken down by unscheduled treatment and unscheduled overdue cleaning patients. Those are typically the types of mass texts needing to be sent when filling the schedule.
6 votesWe're adding some filtering enhancements to Bulk Messaging that will help with this!
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Unscheduled OverDue Patients Lists
The current overdue list includes patients who are already scheduled. I think it would be extremely beneficial to have a list of unscheduled overdue patients for cleanings and unscheduled treatment list.
13 votes -
Dolphin SMS Integration
Currently, Weave looks at the Dolphin patient tab and identifies the phone type field of Mom's Cell, Dad's Cell, and Mobile as valid fields to use for text reminders. If the field type in Dolphin is Patient's Cell, it pulls into Weave as Other and texts will error out. Can you please add Patient's Cell as another field eligible for SMS texting? Otherwise I need to change over 150 patients in Dolphin.
1 vote -
Extension analytics
My hospital has different extensions for different departments. I would like to be able to see how many calls are going to each extension and how many calls are being answered/missed.
17 votes -
Access to deleting messages
I would like to be able to deny users access to delete text messages. I have employees deleting messages without responding to them and then have no way to track it.
5 votes -
Hold Time
Would like to see on average how long a person is put on hold. Per Day and per user
21 votes -
Online Scheduling Analytics
I would like to see analytics for Online Scheduling. How many people are sending requests, are they new or existing patients, and how many are accepted or declined.
2 votes -
Call Analytics in Weave Portal (Website)
Please share your feedback, suggestions, and concerns about Call Analytics in Weave Portal.
Do vote if your idea is already present. It will help us improve Analytics at Weave.
21 votes
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