Analytics
47 results found
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Dolphin SMS Integration
Currently, Weave looks at the Dolphin patient tab and identifies the phone type field of Mom's Cell, Dad's Cell, and Mobile as valid fields to use for text reminders. If the field type in Dolphin is Patient's Cell, it pulls into Weave as Other and texts will error out. Can you please add Patient's Cell as another field eligible for SMS texting? Otherwise I need to change over 150 patients in Dolphin.
1 vote -
Extension analytics
My hospital has different extensions for different departments. I would like to be able to see how many calls are going to each extension and how many calls are being answered/missed.
11 votes -
Access to deleting messages
I would like to be able to deny users access to delete text messages. I have employees deleting messages without responding to them and then have no way to track it.
3 votes -
Number of rings per answered phone call
I'd like to know the average number of rings before an inbound call is answered. Do we get the phone in 1 ring, 2 rings, 2.6 rings, etc. This metric would only be for answered calls and would help me coach my front desk folks and identify shortcomings.
8 votes -
Hold Time
Would like to see on average how long a person is put on hold. Per Day and per user
15 votes -
Online Scheduling Analytics
I would like to see analytics for Online Scheduling. How many people are sending requests, are they new or existing patients, and how many are accepted or declined.
2 votes -
Call Analytics in Weave Portal (Website)
Please share your feedback, suggestions, and concerns about Call Analytics in Weave Portal.
Do vote if your idea is already present. It will help us improve Analytics at Weave.
15 votes
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