Analytics
47 results found
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Reviews are sent out to patients that did not show for their appointment.
We would like the weave system to recognize the difference between a no show appointment and a showed appointment on the schedule with Officemate. We currently have the review feature turned off due to Weave is sending out a review request to patients that did not show up for their appointment.
6 votes -
1 vote
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We currently use Eyefinity PM with paper charts that scan into ECR Vault and link to EPM profile. Recalls are done with yearly reminders
We would love for the Weave system to base recalls on their last appointment instead of the recall listed in practice management. SR recognizes last appointment the patient showed for instead of only off of recall schedule in PM software. Patients that showed a month ago are getting annual appointment reminders based on a previous, but not latest visit. This would allow us to not manually go into our PM and set a recall as Weave would auto-recognize the last appointment. Thank you!
1 vote -
Server based MaximEyes
Would appreciate the ability for Weave to integrate with server based Maximeyes.com
1 vote -
User Analytics
We need a filter in the phone analytics that show how many calls each individual user takes, and a way to find the average call length/user. This is available for the office overall, but it's important to find where we are lacking- to help coach those team members to be more efficient.
9 votes -
Email access
I would like a place to check email reminders instead of or in addition to the monthly email I receive. the ability to look back over months for a particular patient
1 vote -
Phone Survery
Adding a survey at the end of phone calls to get feedback from patients on their experience so far.
1 vote -
memmaker52@hotmail.com
When sending mass emails, I want to be able to have a report generated for what email addresses were sent the email and which email addresses opened the email. Their names should be included on these reports as well. I sent two mass emails yesterday and I am being told people didn't receive them and they are not in the spam or junk folder for them either.
1 vote -
Reduce the hold time time
The minimum time a caller will be in the Call Queu is 1 minute. Would like the option to be 15-30 seconds.
1 vote -
Google Drive integration for faxes
Aside from receiving the faxes through the the weave app, we also like to receive them or automatically integrate them into our office google drive. For back up purposes and we're able to track and process the received faxes properly.
6 votes -
Auto-reminder for updating paperwork
Would love to have an option for an auto-reminder for patients that have not updated paperwork in 12 months. If we could schedule texts to automatically go to those patients, it would save countless hours for our practice.
3 votes -
Analytics for the Text Connect feature.
It would be beneficial if we could see the source of a text message. For example, the text connect feature with data showing how often the widget on our website is used.
1 vote -
White Noise over credit card info
Our payment platform has informed us that we need a way to add noise to a call in order to legally receive credit card numbers over the phone. Either a white noise option or some sort of manual masking that can be added to the recording.
1 vote -
Faxes to automatically print
Right now faxes come through as a PDF that we can print or just view. It would be a nice feature to be able to have faxes print automatically if we want.
1 vote -
Update Weave status mapping for "deleted" appointments in Nextech
Patients are receiving reminders for deleted appointments that no longer show in the Nextech appointments tab. Since the appointments were deleted and not canceled, we cannot access them to change the status. Along with this, the previously deleted appointments show up on the Weave app under "Schedule" and we cannot change the status of those either.
1 vote -
Admin Analytics by User and Device
I'd like to report on a monthly basis a) User Activity (call duration) by Device, b) Unsync phones (reports which devices are not synced with a user, yet activity is done with no user accountability. c) Phone and App sync error reports which would inform Admin which phones are not registered and don't have a user assigned to device.
4 votes -
Add two factor authentication
We need two factor authentication for everyone to trust that this will not be hacked!!
5 votesThanks for your feedback. We'll share it with our product team.
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Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.
Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.
14 votes -
Text Campaign
The email campaign is a good tool for patients who actually check their email however, working in a pediatric office parents are much more likely to respond to a text. I think the options for who receives campaign texts should be broken down by unscheduled treatment and unscheduled overdue cleaning patients. Those are typically the types of mass texts needing to be sent when filling the schedule.
3 votesWe're adding some filtering enhancements to Bulk Messaging that will help with this!
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Unscheduled OverDue Patients Lists
The current overdue list includes patients who are already scheduled. I think it would be extremely beneficial to have a list of unscheduled overdue patients for cleanings and unscheduled treatment list.
10 votes
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