New Weave App
189 results found
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Online booking
With online booking it is frustrating that it does not sync to the provider column and shows available appointment times when there isn't. The program we used before read each column individually and showed exact times. This is frustrating for patients and staff.
1 vote -
When creating a new payment
When creating a payment, we should have an option for Patient/Account and Insurance. Further this way the insurance payment can/should sync with the open claim in Eaglesoft so that we can select which open claim that payment needs to be applied to. Currently for insurance claims we have to create a payment called "insurance-insurance" so that we know it is not a patient payment and that it is a insurance claim. It is greatly appreciated to provide updates on this as syncing from Weave to Eaglesoft and vice versa is a huge reason we work with Weave.
1 vote -
Syncing between Weave and Eaglesoft
Payments are syncing to an account instead of an specific patient - When the module was sold we were led to believe that once payments are made, weave syncs with a specific patient. Unfortunately, it sync with an account. This is an huge issue and inconvenience because there can be multiple patients within an account. So we have to manually go in there and link the payment to the correct patient. Furthermore, once we do that, then we have to link that payment to the respective procedure (this was expected, but not the latter). Please consider this enhancement.
1 vote -
On team Cheat
Please update the team chat so that when sending direct messages, they move to the top of the chat, similar to how it used to work. This change will help ensure unread messages don't get overlooked, as many are currently going unnoticed.
1 vote -
Issues with the New weave APP? Reach out to Payge!
I highly recommend that if you are having issues with the new app, like our office was, reach out to Payge H. Kerman Head of Product Design. She was more than helpful in showing us how to better use the app along with answering questions or issues we have with the new app. A lot of our issues are on their list of things they are working to improve along with a few ideas I bounced off of her. She is taking that to her team and promised to reach out to me once things are fixed. I loved the…
1 vote -
Potential Partnership with Jane App
Hi Weave Team! We hope you're doing well! On behalf of the team at Velona Health, we wanted to share an idea that we think could be a great opportunity for your team and ours. We believe that partnering with Jane App, a practice management software designed for allied health clinics, could be a fantastic fit for our services and also possibly others. This partnership could provide easy integration for allied health professionals, enhancing both communication and clinic management. We think it would be a valuable collaboration!
1 vote -
Text Templates
The "manual templates" do not pull the appointment date/time - there is not a "dynamic field" to allow that. It would be EXTREMELY helpful and beneficial for our office if this feature could be added to make it as convenient as before. The removal of that feature has greatly decreased our efficiency as we are having to add the time and date for each text manually - it also leaves the possibility of human error.
1 vote -
Increase Detail of Phone Analytics
The phone analytics show answered and missed calls for the office as a whole. I have multiple departments that are set up in different phone groups (hit one for front desk, two for optical, etc.). I highly suspect that some departments do a much better job than others at answering the phone. I cannot track this unless I can get the answered/missed data for each phone group. Can we add this functionality?
1 vote -
messaging and Voicemails
We loved how the VM and message old "bubbles" on previous version each showed what was in queue now it reverts to the bell up top and is not useful in anyway! the abilty to navigate around the system now is very difficult We were able to see if one of us were answering a specific text with a yellow band that would come up saying the other one of us was already doing that. My actionable tab rarely has anything in it as it used to so I can see who and what I answered quickly, the phone has…
1 vote -
Appointment Confirmation Writeback on Softdent Version 119
Weave does not currently support Softdent Version 119 with confirmation writeback. patients confirming thru weave does not show up on our softdent schedule.
1 vote -
Make the Consent Forms Work
When requesting consent forms electronically for minors, it would be ideal if the patient's name wasn't replaced by the guardian's name. Also, when we submit a consent for a tooth number, it would also be nice if that tooth number we input carried over the the person who is filling out the consent, as they have NO IDEA what tooth is being worked on (and just guess). Also, It would be IDEAL if that form wasn't then logged under the guardian's account once completed. Essentially, it would be nice if any feature of the consent form worked. Having these issues…
1 vote -
1 vote
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confirmation number
Please add the ability to copy a credit card confirmation number right from the weave desktop app. The amount of time and clicks it takes to just apply a payment and print a paper receipt for the patient is unnecessary and inefficient.
1 vote -
Surgical Follow Up reminder
I would like set up a feat for our sugical patients where a text is being sent out the night of their surgical procedure. I have worked with some team weave members and this feature would not work for our office because I can't set a specific time for it to go out, only hours after the procedure. Also, these texts can only go out during office hours. We wanted to personalize this message with out Dr. phone number. If these messages are going out during office hours patients are calling the Dr. during his work day. Again... not an…
1 vote -
Automatic Removal of Schedule Exceptions that have passed
Our office makes use of the schedule exceptions quite a bit. We wish any scheduled exceptions after they have passed to just be removed on their own instead of staying on the list. It builds up really quickly and makes it where you end up with several pages of exceptions that we have to manually delete on our own.
1 vote -
TTP payments issue
TTP payments should calculate in totals for the date it was paid, not the day the link was sent. It makes bamacning a nightmare the way you have it currently set up.
1 vote -
Text image quality
I sometimes send images attached to texts that are vary important. I NEED these to go to the patient at the original image quality. When they are sent through Weave, the quality is drastically reduced making them illegible.
This is another time when I just don't understand why Weave is so expensive, and then cuts weird corners.
1 vote -
Text image quality
I sometimes send images attached to texts that are vary important. I NEED these to go to the patient at the original image quality. When they are sent through Weave, the quality is drastically reduced making them illegible.
This is another time when I just don't understand why Weave is so expensive, and then cuts weird corners.
1 vote -
weave payments - custom language on receipts
Would be nice to have the option to customize what the receipt states through weave payments, which as return/refund policy.
1 vote -
Online scheduling
, give patients the capability to view exact openings in the schedule and book those times
1 vote
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