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New Weave App

How can we improve our new Weave application?

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189 results found

  1. Recalls

    When sending recalls to patients it would be nice to be able to turn off the marked as read feature when they reply " YES"

    2 votes
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  2. Edit Payment request dates

    I would like to be able to change the date of the payment requests we enter then be able to sort by the date. That way we can enter in expected copays due for the week and not just have a list of "payments due".

    2 votes
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  3. Phone Directory

    Phone Directory for non patients (dental office) that includes caller ID pop up on computer work station and allows you to dial phone number from Weave App.

    2 votes
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  4. Schedule formatting issue

    When looking at my Weave schedule, all patients are scheduled under 1 provider, and not each of our 4 hygienists. I was told this is because when converting from Softdent, the provider is used for the schedule format in Weave, not the hygienist listed. This is a huge flaw, and I cant find which patient is scheduled with which hygienist.

    2 votes
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  5. Email Campaign Recipient Names

    In the new weave app, offices are unable to see the recipient names after filtering the audience segment for email campaigns. They would like to see who the email will send out to, in the same way you can see the recipient names when sending out the text campaigns. Please make this available as it is important for them to see who the email campaign will be received by when creating the email campaign before sending it out.

    1 vote
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  6. Allow the letter "A" to be a valid confirmation response when confirming appointment

    Allow the letter "A" to be a valid confirmation response when confirming appointment. Many patients respond with this letter and the system does not recognize it.

    2 votes
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  7. Request the filter feature FOR the scheduler on New Weave

    request the filter feature FOR the scheduler on New Weave App to include operatories instead of providers, or in addition using the Operatories

    2 votes
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  8. Spoken language

    I know that Weave offers text in Spanish but it would be great to have some other languages. Many of our patients speak Russian as well as Chinese and Vietnamese. We are working with Crystal PM to see if they can provide us with an area to select a specific language and then if Weave could pull from that it would be amazing! Thank you for your help.
    Christina Belesiotis @ Mt View EyeCare Center - Vancouver, WA

    2 votes
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  9. Download data

    I need a way to download call data using a custom date range. Right now, I can only download one page at a time, and I need to download a month's worth of data. Can someone call to discuss options? Please Fernando with Austin Plastic Surgeon at 512-730-1934

    1 vote
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  10. Incomplete or Missing Patient Communication History in History Tab

    The History tab in the patient record should provide a comprehensive view of all past communications and interactions. However, it frequently displays only the most recent activity or, in some cases, no information at all. This limitation makes it difficult to track patient interactions, leading to inefficiencies and potential miscommunication.

    Users expect to see a complete and accurate timeline of patient communication history, but instead, the tab may appear empty or show only a limited snapshot of recent activity. The absence of past records makes it challenging for healthcare providers to verify the timing of previous discussions, which is crucial…

    2 votes
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  11. Weave Payments Invoicing

    When I invoice a patient, I really need line items so that they can see the charges and discounts that have been applied. I am not happy with the features for weave payments. A service this expensive should be really full featured.

    2 votes
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  12. Automation is key! Let's auto populate as much as we can!

    When an online appointment request is accepted the patients name and phone number automatically populate to OfficeMate. However the patients address and insurance does not. We have to take a screenshot of the appointment or write the information down BEFORE we accept the appointment and then go back to OfficeMate and enter the information manually after we accept. Super inconvenient! If we do not the information is not accessible after accepting, and the patient must resubmit it. Not okay! I am surprised that as intuitive and awesome Weave is you missed this very simple convenience. Let's fix this ASAP!

    2 votes
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  13. Attach images to Bulk Text Campaigns

    add the ability to attach images to bulk text message. I have images that were created specifically for a text message marketing campaign. Currently I am unable to attach images to any text campaigns... Sooo a portion of my marketing cannot be used properly.

    2 votes
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  14. Needs to show what insurance patients have.

    I understand that you can upgrade for insurance, but if we do not need to edit or change anything, we should at least be able to view who their insurance is through like on the old weave app.

    2 votes
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  15. Scheduling Custom Fields

    We really need there to be an option for patients to upload images of their Insurance cards when they schedule online. This will save our staff a ton of time and also create less back and forth messaging with patients as well as allow our staff to ensure they have correct insurance before confirming the appointment. Please add image uploads as an option under custom fields for Online scheduling se patients can include a front and back image of their insurance card when they request an appointment.

    2 votes
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  16. Change text chain asking patients for reviews

    I used to use NexHealth. They would use a chain of texts when sending to patients requesting a review. They would send the first text at 7:30pm every day asking how the office did on a scale of 1-5. If the patient responded a 4 or 5 then they would get a second text asking the patient to leave a google or Facebook review. This helped us immensely getting new google reviews. Can you please incorporate this?

    2 votes
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  17. "Save the Date" function compatible with Cloud9

    We are currently manually sending digital forms to new patients, but if we could schedule the appointment in Cloud9 and within 15-20 mins a text could go out to new patients with the digital form attached would be fantastic. Could save the team and patient's time, plus it provides peace of mind that they are getting the forms and reminders and the patient will appreciate the efficiency.

    Plus for regular scheduled appointment it would be nice for patients to be able to add the appointment to their apple or google calendars,

    2 votes
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  18. payment requests and printing confirmations/details

    I'd like to recommend including the confirmation number when listing the payments on the Payment Request page. See the screenshot attached. I record payments along with the confirmation number. I end up printing out separate payment details since there currently is no way to print out multiple patient details on one page. See other attachment. I need to have these copies to balance our daily deposit and make sure patients accounts were recorded correctly.

    2 votes
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  19. New to Weave so forgive me but, Notifications need to be GLOBAL not workstation specific

    We have 2 receptionists that sit right next to each other and have 5 other front desk personnel who field Notifications for the office. When one takes care of the action needed for whatever that notification requires and then deletes it, it remains under everyone else's Notifications. Therefore, we have multiple people thinking there is still an action to be taken for that notification which is very counterproductive and a waste of time. I get it that some offices have one receptionist and this may not be a problem but for us it is. Right now, they are all struggling…

    2 votes
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  20. gmorgandaa@dermatlanta.com

    Would love to see a "Sent" Category under the Fax tab in the New Weave Experience plus a fax transmit status (Failed or Transmitted) in the "Sent" category so we can easily see if we need to resubmit a fax that didn't go thorugh.

    2 votes
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